HR New Hires Services Team Leader at SoluGrowth Pty Ltd

Key Responsibilities

• Administer leave applications to ensure that there is a balance in resources for productivity purposes
• KPI management for the entire team
• Maintain and improve quality related internal controls
• Handling all client meetings, prepare and present team performance to client weekly
• On boarding process internally and with the client
• Handle training for new recruits, draft training program and delegate training segments to team based on capacity
• Handle team scheduling and workflow redistribution to balance resources as per client requirement on different projects
• Handle scheduling for team & accountability for stats for overtime as per client requirement
• Ensuring that team meets SLA as per client requirement
• Oversee the stats reported to identify areas of improvement
• Handle performance related matters, and be involved with the coaching process
• Maintain over all team motivation

Requirements:

• Human Resources related qualification – Advantageous.
• Customer service experience: Team supervision – Advantageous
• International client exposure - Advantageous
• Supervisor experience
• Broad understanding of HR processes
• Good written and verbal communication abilities (English)
• Strong attention to detail, goal oriented
• Strong work ethic and time management skills
• Organizational skills and ability to prioritize.
• Problem-solving orientation and ability to adapt to change
• Comfortable with working in a fast-paced environment
• Project Management an advantage
• Computer skills: MS Office required (Advanced Excel & Power point skills are an advantage)