New Jobs at SoluGrowth

Key Responsibilities

• Daily actioning of new HR queries as per SLA, via a case management system and via the phone as per phone schedule.
• Daily monitoring and follow up on queries not yet completed.
• Critically analyze complex HR queries for immediate resolution or for escalation to relevant department when necessary.
• Following all guidelines on tasks diligently as per SOP
• Must communicate & follow up effectively with various stakeholders on a timely basis
• Provide clear, easy to understand written communication with relevant information to internal/external clients
• Continuous review of knowledge sharing to ensure changes are communicated to supervisors & team timeously
• Identify own knowledge gaps & training needs and arrange time with Supervisors to upskill
• Critically review the workflow process and suggest areas of improvement that can be presented to the client
• Perform other assigned tasks and duties necessary to support the NHS team
• Participate in team planning meetings and brainstorm sessions
• Pro-active & efficient communication with supervisory/management team of progress, challenges etc.
• Time management in completing daily tasks and to voice out any challenges on why daily targets and deadlines are not met
• Accountability in ensuring that daily / weekly tasks are completed
• Ensure that you meet internal and client Key Performance Criteria (KPCs)
• Comply with all risk related tasks.

Requirements:

• Human Resources related qualification – Advantageous.
• Customer service experience – Advantageous.
• Broad understanding of HR processes
• Good written and verbal communication abilities (English)
• Strong attention to detail, goal oriented
• Strong work ethic and time management skills
• Organizational skills and ability to prioritize
• Problem-solving orientation and ability to adapt to change
• Ability to acknowledge when error was made and learn from it in a team environment   
• Computer skills: Basic MS Office required

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Key Responsibilities

• Administer leave applications to ensure that there is a balance in resources for productivity purposes
• KPI management for the entire team
• Maintain and improve quality related internal controls
• Handling all client meetings, prepare and present team performance to client weekly
• On boarding process internally and with the client
• Handle training for new recruits, draft training program and delegate training segments to team based on capacity
• Handle team scheduling and workflow redistribution to balance resources as per client requirement on different projects
• Handle scheduling for team & accountability for stats for overtime as per client requirement
• Ensuring that team meets SLA as per client requirement
• Oversee the stats reported to identify areas of improvement
• Handle performance related matters, and be involved with the coaching process
• Maintain over all team motivation

Requirements:

• Human Resources related qualification – Advantageous.
• Customer service experience: Team supervision – Advantageous
• International client exposure - Advantageous
• Supervisor experience
• Broad understanding of HR processes
• Good written and verbal communication abilities (English)
• Strong attention to detail, goal oriented
• Strong work ethic and time management skills
• Organizational skills and ability to prioritize.
• Problem-solving orientation and ability to adapt to change
• Comfortable with working in a fast-paced environment
• Project Management an advantage
• Computer skills: MS Office required (Advanced Excel & Power point skills are an advantage)