HR Support Advisor at Capita

HR Support Advisor

Job Description:

HR Support Advisor

To provide comprehensive and pragmatic Operational HR Support to Managers and Senior within a business context in line with company policies, procedures, legal requirements in order to create commercially focussed solutions on people issues in line with business objectives.

Key Responsibilities

• Build strong professional relationships with Management teams and participate in Senior Management Team meetings
• Provide commercially focussed advice and support to Managers on all Employee Relations issues in line with Company procedures including disciplinary, grievance and sickness absence issues
• Raise awareness of current and new Employment Legislation as well as other corporate initiatives
• Produce Monthly HR report and HR statistics, strong
• Identify trends and proactively address issues of high turnover, sickness and cost savings within the Business unit
• Lead the HR work stream on ad hoc projects e.g. restructuring, change management, Group HR initiatives
• Assist in adhoc projects/initiatives on behalf of the Group HR team
• Networking and building relationships within the wider HR team

Knowledge and Experience

• Generalist HR experience, preferably gained within commercial environment/BPO environment.
• Relevant qualification and / or equivalent experience/or currently working towards qualification
• Strong generalist HR background and regular experience of complex HR issues including retrenchment, dismissals, change management and the like
• Up to date knowledge of Employment Law
• Articulate in both written and verbal communication
• Experience of working in multi-site/mobile capacity preferred
• Experience of employment tribunal claims and compromise agreements
• Experience of transfers and acquisitions

Key Attributes

• Ability to influence key decision makers and to challenge when necessary
• Resilient and ability to ‘stand your own ground’
• Ability to multi-task, work well under pressure and use own initiative
• Team player
• Strong written and verbal communication style and ability to flex style to meet needs of different business unit
• Strong reporting skills
• Ability to work autonomously and make own decisions
• Flexible, adaptable and ability to travel on a regular basis

CAPITA VALUES

• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Key Relationships

Report Line

• Snr HR Business Partner