HRIS Administrator at Ackermans

Job Advert    
We are looking for a customer centric, efficient, and reliable individual who is deadline driven and should respond timely to all HR System user queries. As a HRIS Administrator, reporting directly to the HRIS Manager, you will have the opportunity to advice, support and conduct training sessions when required.

This role is responsible for the timely and effective response to HR System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution. Provides telephonic support and user training on the payroll system to all stakeholders. The HRIS Administrator will also be responsible to document project and systems processes with the assistance of the HR Business Analyst. The HRIS Administrator will escalates more complex problems but may manage the incident to completion.    

QUALIFICATIONS :

Essential:

• Grade 12 Certificate/Matric
• Work experience as an HRIS Administrator or similar role

Preferred:

• Diploma in Human Resources, Business Systems Analyst or Information systems
• Knowledge, Skills and Experience    

KNOWLEDGE:

• Office 365 knowledge including SharePoint
• Microsoft Power BI
• Sound Knowledge of a Payroll system
• Understanding system integrations
• Training users on system functionality and new features
• Gather various system data for reports
• Troubleshoot and report system issues
• Ensure compliance with POPIA and other data protection regulations

SKILLS:

• Presentation skills for user training and support

EXPERIENCE:

• Hands-on experience with system databases and HR software
• Excellent analytical and reporting skills
• Excellent Verbal and Communication skills
• Experience in time & attendance administration
• Experience in Moodle LMS
• Experience with Payroll Systems

RESPONSIBILITIES: 

• Resolves user queries telephonically and via email within 48hrs. (Respond to users, acknowledging receipt and updates on progress to resolve)
• Escalates and logs system errors to 3rd party vendors
• Escalates all system queries sent to HRIS team to the relevant support role for resolution
• Follows up on all queries received for reporting purposes
• Assist New Store Managers and/or Line Managers with training when new functionality is rolled out.
• Acts as the first line for all support to Store Managers and DSM’s and Line Managers with processing payroll
• Actively contributes to projects relating to the HR systems team to ensure that we create a good user experience Assisting users with system requests
• Changing or adding system configurations (eg: ERS, PaySpace etc)
• Assist BA’s with change requests
• Assist HR Systems BA’s with ad-hoc requests

Closing Date: 6th, July 2022