Hybrid Field Application Scientist/ Field Service Engineer at Thermo Fisher Scientific

The role of an application and service hybrid involves providing scientific expertise, Installation, service, applications support and training to customers through a variety of interfaces including in-person, remote and augmented reality. Combining customer relation, training and support, this function is well suited if you enjoy working with customers of diverse scientific backgrounds. In this position you will act as a trusted advisor to our customers, thereby increasing customer satisfaction and loyalty contributing to the overall success of our business.

Key responsibilities:

• Provide independent in-house and on-site scientific application support and training
• Perform instrument installations, maintenance and repairs as required.
• Provide technical and applications assistance in response to customer inquiries often requiring innovative solutions through critical thinking.
• Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities such as product demonstrations, seminar talks and training.

Experience/Qualifications/Qualities:

• Knowledge and skills acquired through completion of a minimum MSc in Molecular biology or closely related field with similar skillset.
• Experience in the field of Real-time PCR, Sanger sequencing and Ion Torrent sequencing
• Basic Linux competency preferred
• Strong general scientific knowledge and experience.
• Experience in presenting technical materials in written and verbal form is essential.
• Proven ability to troubleshoot technical problems.
• Strong data analysis/data manipulation skills.
• Customer facing experience beneficial.
• Good commercial insight and attitude.
• Very strong communications skills. Capable of interacting with a diverse population of internal and external contacts.
• Willingness to travel up to 75% of the time in South Africa and Africa.
• Driver’s license