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  • Posted: Jul 1, 2022
    Deadline: Not specified
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    Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $18 billion and approximately 55,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient ...
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    Responsible Pharmacist - Secondary Packing & Labeling

    The purpose of this position is to ensure all Fisher Clinical Services Manufacturing (FCSM) activities are performed in compliance with the local Quality Management System, local regulations, client requirements and relevant cGMP standards. The Responsible Pharmacist, with limited supervision, will have full oversight of the FCSM facility through appropriate training on software tools and Standard Operating Procedures.

    The Responsible Pharmacist is appointed for the management and coordination of secondary packaging / labelling activities, including the receipt, storage and distribution of products within the scope of license capabilities, hold responsibility for the safety, quality and efficacy of all material within the premises, and safeguarding product against potential hazards arising from poor practices. Ensures the conditions of the applicable regulatory licenses, Good Manufacturing Practice (GMP) guidelines and regulatory guidelines as set out by the South African Health Products Regulatory Authority (SAHPRA) and South African Pharmaceutical Council (SAPC) are always upheld .

    The holder of this position is independent in carrying out assigned tasks listed below and is expected to practice continuous improvement and self-training on our Quality Management System.

    What will you do?

    • Ensure compliance to regulations and guidelines as determined by the local competent authorities, including South African Health Products Regulatory Authority (SAHPRA) and South African Pharmacy Council (SAPC).
    • Delivering high standards of pharmaceutical care for the end-to-end management of operations in accordance with Good Pharmacy Practice (GPP) and Good Manufacturing Practice (GMP).
    • Management and coordination of facility registrations and licenses, review of GMP Facilities documentation, including equipment, computerized systems and utilities qualification and validations protocols and reports.
    • Work closely with Production and Quality teams to resolve quality related issues arising from customer complaints / concerns and internal incidents.
    • Performs quality assessments of facility, personnel, and documentation to uncover errors or deficiencies and assure quality and compliance as required by site procedures and cGMPs.
    • Maintaining the FCSM Site Master File and Pharmaceutical Management System.
    • Identify and provide training ensure compliance to the company’s procedures and regulatory standards.
    • Management and coordination of secondary packaging / labelling activities, including the receipt, storage and distribution of products.
    • Oversee batch recall procedures.

    How will you get here?
    Education

    • Bachelor's degree in Pharmacy.
    • Active Registration as a Pharmacist at the South African Pharmacy Council.
    • A minimum of 2 years’ experience in production/manufacturing (GMP).
    • Experience as a Responsible Pharmacist will be advantageous.
    • Experience in Clinical Trials will be advantageous

    Knowledge, Skills, Abilities

    • Excellent legislative knowledge, i.e., Pharmacy Act, Medicines & Related Substances Act, SAHPRA, GMP, GCP.
    • Ability to work independently and be self-motivated with a positive attitude
    • Ability to work under pressure and meet tight deadlines
    • Effective time management and prioritization skills.
    • Technical minded, Detail oriented with extreme accuracy.
    • Strong digital literacy (Microsoft Office skills) with the ability to learn new software and tools quickly.

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    Account Manager - Analytical Instrumentation

    Position Summary:

    The Account Manager is responsible for leading sales/account management activities for all assigned locations, defining and driving sales strategies and ensuring the achievement of bookings, revenue and business goals.

    Responsibilities:

    • Own all sales/ account management responsibilities of specified Thermo Fisher Scientific products to all sites including resolving any issues.
    • Define, align and implement Sales Strategy for the industrial and Materials Science markets.
    • Understand all budget issues at each customer and take strategic action.
    • Organize system demonstrations / Seminars by working closely with application team and product marketing managers.
    • Be on top of the sales booking process.
    • Participate and assist in developing plans in relation to advertising, sales promotion, public relations, personal selling and sales management.
    • Careful maintenance of customer and project data in the CRM system, as well as preparation of accurate forecast.

    Other Job Requirements:

    • Manage product issues in the field together with the Service Group and Application Engineers for solutions.
    • Work with the Service Team to achieve excellent customer satisfaction

    Minimum Qualifications:

    • Bachelor or Master degree of Material Sciences, Engineering, Chemistry, Physics, or other technical/science degree

    Minimum Experience Level:

    • 2-3 of work experience in technical sales and/or an advance user of the related technology
    • Background in Analytical Instrumentation, like Spectroscopy, for material characterization and/or process control is appreciated

    Skills and Attributes:

    • Excellent communication and influencing skills (English; additional languages a plus)
    • Quick learner
    • Ability to perform multiple tasks simultaneously and manage associated stress
    • Ability and willingness to travel approximately 30-50% (depends on locations)
    • Ability to quickly adapt to different cultures
    • Excellent presentation skills
    • Interpersonal, analytical and organizational skills
    • Negotiation and closing skills

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    Field Service Engineer - Specialty Diagnostics

    The primary objective of the Specialty Diagnostics (SDG) Field Service Engineer (FSE) role is to provide pre-and post-sales technical support to instrumentation to drive customer value and growth specifically

    • Within the Microbiology (MBD) market to Clinical (pathology laboratories), blood banks, veterinary diagnostics and food testing laboratories
    • for Sub-Saharan African region (English-speaking countries)
    • to Channel partners and direct customers.

    Responsibilities:

    • Service, maintain and repair instrument install base as customer sites on a 24-hour availability schedule.
    • Manage technical support activities as part of an agreed strategic plan to deliver on stated financial and budget commitments.
    • Provide support to the Commercial team, Customers and Channel Partners regarding technical information of Microbiology product ranges, applications and test methods, which includes liaising with Technical Services.
    • Investigate instrument performance Customer Complaints and provide reports to Customers and Technical Services.
    • Manage activities to allow for response to breakdown calls within a specified time, thus minimizing instrument down-time and maintaining scheduled customer appointments demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
    • Manage instrument related recalls, notification, mandatory upgrades, together with the Commercial team, Customer Service and Quality departments.
    • Manage spare part stock levels, monitor spare part consumption to ensure strategic Service effectiveness.
    • Develop strategies with the Commercial team and/or Channel partners to expand opportunities to increase Service revenue
    • Develop and enhance customer experience and relationships in all market sector by offering high standard of support in all areas of our business.
    • Give expert support to all qualified sales situations, including, product demonstrations either in the customer’s laboratory or at the SDG facility.

    Other Job Requirements:

    • To monitor and report on competitor activities.
    • To assist with administrative service tasks.
    • To provide feedback on service issues as required.
    • To assist with various projects as directed by management.
    • To Comply to the Quality Management System.
    • Expense control which includes timely completion and submission of field service reports and expense reports
    • Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
    • To do the stock count and keep the workshop clean.
    • To refurbish old instruments to be placed on sites.
    • Always maintain confidentiality of company/customer/product information, implement all company policies and be a role model for our 4i’s.
    • Use our PPI tools and methods to improve business processes and work with customers on their process improvement as necessary.
    • This position is a field-based, full-time permanent role and will involve 30-70% travel within SSA and other regions.

    Minimum Experience:

    • Relevant Clinical / Electronics Engineering Diploma or Degree is required
    • Must be proficient in written and spoken English
    • Minimum 3 years previous experience in service engineering in related field.
    • 3-5 years’ experience in clinical or biomedical engineering is required, experience with the servicing of molecular instruments is beneficial.

    Skills and Attributes:

    • Able to operate both independently and within a team context, demonstrating initiative and sound business judgement; and show strong organizational and time management skills.
    • Computer Skills (Outlook; Word; Excel)
    • Organized with good communication skills.
    • Must be in the possession of a valid driver’s license.
    • A strong customer service ethic is required in this customer facing role.
    • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

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    Field Application Scientist/ Field Service Engineer (Hybrid)

    The role of an application and service hybrid involves providing scientific expertise, Installation, service, applications support and training to customers through a variety of interfaces including in-person, remote and augmented reality. Combining customer relation, training and support, this function is well suited if you enjoy working with customers of diverse scientific backgrounds. In this position you will act as a trusted advisor to our customers, thereby increasing customer satisfaction and loyalty contributing to the overall success of our business.

    Key responsibilities:

    • Provide independent in-house and on-site scientific application support and training
    • Perform instrument installations, maintenance and repairs as required.
    • Provide technical and applications assistance in response to customer inquiries often requiring innovative solutions through critical thinking.
    • Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities such as product demonstrations, seminar talks and training.

    Experience/Qualifications/Qualities:

    • Knowledge and skills acquired through completion of a minimum Phd in Molecular biology or closely related field with similar skillset.
    • Experience in the field of Real-time PCR, Sanger sequencing and Ion Torrent sequencing
    • Experience on the Genexus integrated sequencer and Purification system essential.
    • Strong general scientific knowledge and experience.
    • Experience in presenting technical materials in written and verbal form is essential.
    • Proven ability to troubleshoot technical problems.
    • Strong data analysis/data manipulation skills.
    • Customer facing experience beneficial.
    • Good commercial insight and attitude.
    • Very strong communications skills. Capable of interacting with a diverse population of internal and external contacts.
    • Willingness to travel up to 75% of the time in South Africa and Africa.
    • Driver’s license

    go to method of application »

    Hybrid Field Application Scientist/ Field Service Engineer

    The role of an application and service hybrid involves providing scientific expertise, Installation, service, applications support and training to customers through a variety of interfaces including in-person, remote and augmented reality. Combining customer relation, training and support, this function is well suited if you enjoy working with customers of diverse scientific backgrounds. In this position you will act as a trusted advisor to our customers, thereby increasing customer satisfaction and loyalty contributing to the overall success of our business.

    Key responsibilities:

    • Provide independent in-house and on-site scientific application support and training
    • Perform instrument installations, maintenance and repairs as required.
    • Provide technical and applications assistance in response to customer inquiries often requiring innovative solutions through critical thinking.
    • Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities such as product demonstrations, seminar talks and training.

    Experience/Qualifications/Qualities:

    • Knowledge and skills acquired through completion of a minimum MSc in Molecular biology or closely related field with similar skillset.
    • Experience in the field of Real-time PCR, Sanger sequencing and Ion Torrent sequencing
    • Basic Linux competency preferred
    • Strong general scientific knowledge and experience.
    • Experience in presenting technical materials in written and verbal form is essential.
    • Proven ability to troubleshoot technical problems.
    • Strong data analysis/data manipulation skills.
    • Customer facing experience beneficial.
    • Good commercial insight and attitude.
    • Very strong communications skills. Capable of interacting with a diverse population of internal and external contacts.
    • Willingness to travel up to 75% of the time in South Africa and Africa.
    • Driver’s license

    Method of Application

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