Hybrid IT Engineer - Tier 3 (JB5292) at Kontak Recruitment

Minimum Requirements:

• Grade 12 or equivalent
• 5+ years in a senior or supervisory technical position
• Valid Driver's Licence and own vehicle for client site visits (as required)
• Strong understanding of IT Infrastructure, including hardware, software, and networking
• Expert in troubleshooting complex technical issues across various IT environments
• Skilled in Microsoft 365 and Azure Administration
• Deep understanding of operating systems (Windows, Linux, and macOS)
• Virtualization experience (VMware, Hyper-V)
• Familiarity with database management and SQL
• Certified Microsoft Azure Security Engineer Associate
• Certified Microsoft Identity and Access Administrator Associate
• Certified Microsoft Azure Administrator Associate
• Certified Microsoft Azure Solutions Architect

Experience with the following technologies would be a huge plus:

• Firewalls
• Intune
• Networking: VLAN, VPN
• Linux environments

Duties and Responsibilities:

• Serve as a Tier 3 support, responsible for resolving the most complex and advanced technical issues beyond the scope of first and second-line support teams.
• Provide expert-level troubleshooting and resolution for intricate technical challenges across diverse IT environments.
• Manage and resolve advanced issues related to network infrastructure, servers, and systems.
• Actively mentor junior team members and share technical knowledge to foster team development.
• Contribute to IT projects by offering technical expertise during the planning, implementation, and post-deployment phases.
• Stay informed and current with evolving IT systems, technologies, and industry trends.
• Adapt readily to changing business requirements and technological advancements.
• Commit to continuous learning by pursuing relevant Microsoft certifications as required.