Hyphen Programme Manager - Sandton at RMB - Rand Merchant Bank

Job Description

To plan, direct and coordinate the activities of enterprise-wide projects to ensure that project goals are accomplished
Consult with management and review project proposals to determine goals, time frame, funding limitations, staffing requirements, allocation of resources, and procedures for delivery and integration of related projects

• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimises expenditure and manages costs
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations
• Design and deliver customer service solutions, systems and interactions aligned to organisational values and service standards
• Establish, manage and maintain sound relationships with stakeholders based on trust that builds the brand
• Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner
• Implement service delivery and efficiency models
• Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first
• Introduce best practice customer service solutions and efficiency models
• Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience
• Ensure timeous communication on progress and challenges in achieving strategic delivery plans to impacted stakeholders
• Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived
• Influence the understanding and adoption of the organisational strategic direction
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement