ICT Business Analyst at Woodlands Dairy

About the Role 

• We are seeking an experienced ICT Business Analyst with strong project leadership skills to join our technology team. This pivotal role combines comprehensive business analysis and hands-on project management responsibilities. You will bridge the gap between business needs and solution delivery, manage budgets, mitigate risks, drive change, and engage stakeholders at all levels. The successful candidate will ensure the delivery of critical ICT initiatives aligned with our organisational objectives. 

Key Responsibilities: 

• Gather, analyse, and document ICT-related business requirements. 
• Analyse current systems and processes to identify gaps and opportunities for improvement. 
• Develop functional specifications for ICT projects, including ERP, automation, and integration solutions. 
• Measure and report on realised business benefits and ROI. 
• Manage projects end-to-end within scope, time, and budget. 
• Monitor and control project budgets and manage risks effectively. 
• Build strong stakeholder relationships and maintain effective communication. 
• Support testing, UAT, and deployment of ICT systems. 
• Drive organisational change initiatives and deliver end-user training. 
• Prepare technical documentation, process maps, and management reports. 

Minimum Requirements: 

• Tertiary qualification in IT, Computer Science, or related field. 
• Minimum 5 years’ experience as an ICT Business Analyst. 
• Strong understanding of ICT systems, networking, and enterprise applications. 
• Experience with ERP systems, cloud platforms, and data analytics tools. 
• Knowledge of Agile and Waterfall methodologies. 
• Excellent stakeholder engagement and communication skills. 
• Previous experience in the FMCG industry is required. 
• Proficiency in data analysis and system integration patterns. 

Preferred Experience: 

• Exposure to Microsoft Dynamics 365 / Business Central, Power BI, and complex integration projects. 
• Familiarity with cybersecurity principles and ICT governance frameworks. 
• Project Management Certification (PMP or Prince2 Practitioner) highly desirable. 
• CBAP or equivalent certification advantageous. 
• Experience with process automation technologies (RPA, AI).