ICT Infrastructure Support – REF : ICTIS/01/2025 at Mine Health and Safety Council (MHSC)

Minimum requirements:

• Matric or Equivalent.
• IT National Diploma / IT Degree.
• Additional: ITIL V3/ Togaf 9/Cobit5.
• At least four (4) years in Microsoft Office, Hyper V, Vmare or Veeam backup solutions, Server Operating Systems, Active Directory, Exchange, SharePoint, Windows environment backup, System Centre, and SQL environment, and strong Windows Desktop Support experience.

Key performance areas:

The successful candidate will be responsible for, but not limited to the following:

Maintenance of the MHSC hardware and software environment:

• Maintain local area network.
• Maintain user hardware and software.
• Secured servers.

Development and maintenance of MHSC web sites and internet connectivity:

• Operational web sites & internet connectivity.
• Ongoing website update.
• Regular updates to the web pages done correctly as per instruction.
• Effective monitoring internet connectivity support.
• Survey uploads.
• Reports on websites hits.

Development of software interfaces and distribution CD’s:

• Developed software interfaces and CD’s.

Plan and monitor own work and personal development plans:

• Work and action plans fit in with given project or operational requirements.
• All steps in the process are covered and thought through in terms of possible implications to other areas.
• Monitor and continuously report progress against plan.
• Personal development plans are monitored and achieved.

ADHOC SUPPORT

• Provide support to IT specialist as required.
• Telephone Support and administration.
• ICTGC Administration (Minutes taking, organizing meeting and preparing Packs).
• Printer Support and administration.
• Website updates and uploads.
• Website Committee management (Minutes taking, organizing meeting and preparing Packs.
• AD Administration.
• MS Exchange administration.
• SCM (Drafting ToR for ICT).
• Administration of network access points.