ICT Manager at Hire Resolve

Job Description

• One of South Africa’s largest renewable energy companies and Independent Power Producers (IPPs) is seeking an ICT Manager who will serve as the internal owner of technology operations. This role is responsible for ensuring reliable service delivery (Run) while driving technology maturity and optimization (Grow).

Responsibilities:

• Vendor Governance: Own the relationship with the MSP, reviewing performance (SLAs), incident trends, and root cause analyses.
• Risk Management: Ensure ICT risks are visible and managed; oversee adherence to policies and disaster recovery readiness.
• Escalation Path: Act as the primary internal point for operational remediations and improvements.
• Proactive Improvement: Identify opportunities to consolidate systems, reduce complexity, and optimize platforms (M365, Security, Collaboration).
• Scalability: Ensure ICT processes scale alongside Anthem’s expanding renewable energy portfolio.
• Audit & Compliance: Lead ICT audits and manage risk remediation initiatives.
• Strategic Integration: Partner with the OCIO to implement the technology roadmap.
• Internal Champion: Coordinate between business stakeholders and external partners to ensure adoption and benefits realization.
• Change Management: Maintain visibility of project dependencies, risks, and change impacts.
• Budgeting: Manage ICT spend, licensing renewals, and monthly MSP invoicing/reconciliations.
• Business Cases: Support and motivate budget requests for new systems or enhancements.
• Team Leadership: Manage the Digital Transformation Lead and IT Operations Lead.
• Stakeholder Relations: Act as the internal face of ICT to EXCO and management, providing structured reporting on performance and strategy.

Minimum Requirements:

• Degree: Information Systems, Business, or Technology.
• Experience: 10–15 years in ICT, with at least 5 years in a Senior Management role.
• Managed Services: Proven track record governing MSPs and external vendors.
• Sector Knowledge: Energy sector experience is highly advantageous.
• Frameworks: Exposure to ITIL, COBIT, or PRINCE2 is preferred.