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  • Posted: Feb 11, 2026
    Deadline: Feb 24, 2026
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  • The National Lotteries Commission (NLC) was established in terms of the Lotteries Amendment Act (No 32 of 2013) to regulate the National Lottery as well as other lotteries, including society lotteries to raise funds and promotional competitions. The NLC evolved out of the National Lotteries Board, established in terms of the Lotteries Act No 57 of 1997. ...
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    ICT Operations Manager

    MAIN PURPOSE OF THE JOB

    • To manage and oversee the day-to-day ICT operations, ensuring stability, reliability, and performance of the
    • NLC’s ICT environment. The role ensures that service operations meet established service levels, adhere to
    • governance frameworks, and support NLC’s strategic and operational objectives.
    • SALARY SCALE:
    • Commensurate with qualifications and experience.

    REQUIRED QUALIFICATIONS

    • Bachelor’s degree in Information Technology, Computer Science, or related discipline.
    • Postgraduate qualification or certification in IT Service Management, Operations, or Infrastructure
    • (advantageous).
    • ITIL v4 Managing Professional or COBIT-19 Foundation (required).
    • ISO/IEC 20000 or ISO/IEC 27001 training (advantageous).
    • Project Management certification (PRINCE2 / PMP) preferred.

    REQUIRED WORK EXPERIENCE:

    • Minimum 5 years’ ICT operations and service-management experience, with at least 3–5 years in a
    • managerial role.
    • Proven experience managing ICT service delivery, incident resolution, and SLA compliance.
    • Experience leading operational teams across infrastructure, applications, and support domains.
    • Familiarity with PFMA and public-sector governance and reporting frameworks.

    KEY RESPONSIBILITIES:

    • Manage daily ICT service operations across servers, applications, and end-user environments.
    • Ensure incident, problem, and change processes are executed effectively under ITIL standards.
    • Monitor system and network performance to maintain ≥ 99.1 % uptime.
    • Track and report on service-delivery KPIs, SLAs, and operational trends.
    • Lead System Administration, Helpdesk, and Application Support teams.
    • Promote skills development and ensure effective performance management.
    • Ensure changes are assessed, approved, and implemented with minimal risk.
    • Enforce alignment with PFMA, POPIA, and ICT policy frameworks.
    • Prepare audit evidence and implement corrective measures for findings.
    • Manage external partners, ensuring SLA adherence and service quality.
    • Coordinate escalations and vendor performance reviews
    • Support Disaster Recovery (DR) and Business Continuity Planning (BCP).
    • Provide regular reports to CIO and ICT Steering Committee on operational performance.
    • Identify and implement process and technology enhancements.
    • Introduce automation and monitoring to reduce downtime and improve service delivery.
    • Reduction in repeat incidents and service interruptions.
    • User satisfaction and service feedback scores.
    • Zero critical audit findings in operations.
    • Timely and accurate operational performance reports
    • REQUIRED COMPETENCIES AND SKILLS
    • Comprehensive knowledge of ITIL and COBIT service operations.
    • Strong understanding of hybrid environments (on-prem, cloud, and network systems).
    • Proficiency in system monitoring, analysis, performance optimisation, and reporting.
    • Knowledge of incident, problem, and change-management processes.
    • Ability to interpret and apply governance frameworks and audit requirements.
    • Decisive, organised, and results oriented.
    • Excellent communicator and collaborator.
    • Analytical and process-driven with attention to detail.
    • Calm under pressure and customer focused.
    • Ethical and committed to continuous improvement

    CLOSING DATE: 24 FEBRUARY 2026

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    Method of Application

    Interested and qualified? Go to National Lotteries Commission on www.nlcsa.org.za to apply

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