The National Lotteries Commission (NLC) was established in terms of the Lotteries Amendment Act (No 32 of 2013) to regulate the National Lottery as well as other lotteries, including society lotteries to raise funds and promotional competitions.
The NLC evolved out of the National Lotteries Board, established in terms of the Lotteries Act No 57 of 1997.
...
Read more about this company
MAIN PURPOSE OF THE JOB
- To ensure the secure, efficient, and reliable operation of the NLC’s ICT systems and server environments. The role covers system installation, patching, monitoring, backup, and performance optimisation, supporting business continuity and compliance with ICT governance frameworks.
SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s Degree in Information Technology, Computer Science, or Business Information Systems.
- ITIL v4 Managing Professional or Service Manager Certification (required).
- COBIT-19 Foundation or ISO/IEC 20000 Service Management certification (advantageous).
- Project Management (PMP / PRINCE2) or Service Transition training (preferred).
REQUIRED WORK EXPERIENCE:
- Minimum 3 years’ experience in system administration within a hybrid infrastructure environment.
- Proven experience managing Windows Server, Active Directory, Group Policy, DNS, and DHCP.
- Experience with virtualisation (Hyper-V/VMware) and backup technologies.
- Knowledge of scripting and automation (PowerShell, Python, or Bash).
- Exposure to ITIL service operations and incident management
KEY RESPONSIBILITIES:
- Install, configure, and maintain servers and operating systems.
- Perform patching, updates, and performance tuning.
- Monitor system health and resource utilisation.
- Manage Active Directory, user accounts, and permissions.
- Ensure role-based access control and audit compliance.
- Implement and test backup and disaster recovery plans.
- Safeguard data integrity and availability.
- Enforce security policies and system hardening standards.
- Support vulnerability management and incident response
- Analyse trends and recommend scaling or upgrades.
- Automate routine tasks to improve efficiency.
- Maintain system configuration records and change logs.
- Ensure compliance with PFMA, POPIA, and ICT policies
- Provide Tier-2/3 technical support to ICT teams and users.
- Coordinate with vendors on service restorations and upgrades
- Zero critical audit or security findings.
- All backups tested and verified per schedule.
- Service requests resolved within SLA.
- Improved system performance and resource optimisation.
- Up-to-date documentation of all server and configuration changes
REQUIRED COMPETENCIES AND SKILLS
- Strong knowledge of server administration and storage systems.
- Understanding of networking fundamentals (TCP/IP, VPN, routing).
- Competence in patch management, system hardening, and security compliance.
- Experience with monitoring tools and performance dashboards.
- Familiarity with ISO 27001 security controls and COBIT DSS01 (Day-to-Day Operations
- Dependable and disciplined with high attention to detail.
- Analytical and proactive in problem solving.
- Calm under pressure; committed to service excellence.
- Strong team player and effective communicator.
- Ethical and results-driven with continuous-improvement mindset.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To ensure that all NLC software applications, modules, and integrations meet defined quality, reliability,security, and compliance standards. The role establishes and manages the software testing lifecycle, enforces quality assurance methodologies, and ensures alignment with ISO/IEC 25010 (Software Quality Requirementsand Evaluation), ISO/IEC 12207 (Software Lifecycle Processes), COBIT-19 BAI07, and the NLC ICT Governance Framework.
SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree or National Diploma in Computer Science, Information Systems, Software Engineering, or related field.
- ISTQB (International Software Testing Qualifications Board) Foundation or Advanced Certification (required).
- Certification in Agile Testing / Scrum / DevOps Quality Practices (preferred).
- ITIL Foundation and COBIT-19 certification advantageous.
REQUIRED WORK EXPERIENCE:
- Minimum 3 years’ experience in software testing and quality assurance in complex ICT environments.
- Experience developing and executing test plans, scripts, and defect management processes.
- Exposure to Agile, DevOps, and CI/CD pipelines.
- Knowledge of security and compliance testing aligned with ISO 27001 and POPIA.
- Experience working with automated testing frameworks and test management tools (Jira, TestRail, Azure
DevOps).
KEY RESPONSIBILITIES:
- Establish and maintain SQA policies, procedures, and templates aligned to ISO 250
KEY RESPONSIBILITIES:
- Establish and maintain SQA policies, procedures, and templates aligned to ISO 25010 and COBIT BAI07.
- Integrate quality checkpoints into all development and release processes.
- Develop and execute test plans and scripts for all applications and integrations.
- Identify, log, and track defects to closure and verify remediation before release.
- Implement and maintain automated test suites within CI/CD pipelines.
- Use testing tools to streamline regression and performance testing
- Define and report on quality metrics (defect rates, coverage, pass/fail ratios).
- Provide concise quality dashboards and recommendations to the CIO and project teams.
- Validate adherence to PFMA, POPIA, and ICT governance requirements.
- Support internal/external audits with verifiable testing evidence
- Partner with developers, analysts, and users during UAT and release phases.
- Train and mentor ICT teams on testing tools, methods, and best practices.
- Adaptable to fast-paced project environments.
- Percentage of software deliverables meeting quality acceptance criteria (≥ 95%).
- Reduction in post-deployment defects and rework.
- On-time completion of testing cycles per project schedule.
- Audit findings resolved and compliance with SQA standards.
- Automation coverage increase per release cycle.
- Stakeholder satisfaction with software quality and system stability.
REQUIRED COMPETENCIES AND SKILLS
- Comprehensive understanding of software testing life cycles (STLC) and methodologies.
- Proficiency in functional, non-functional, performance, security, and user acceptance testing.
- Ability to create test strategies and plans aligned to business requirements.
- Strong analytical skills for defect diagnosis and root cause analysis.
- Knowledge of ISO/IEC 25010 (software quality model) and ISO/IEC 14598 (software evaluation).
- Understanding of automated testing tools and integration with CI/CD pipelines.
- Familiarity with Agile and Waterfall development environments.
- Analytical and meticulous attention to detail.
- Proactive and results oriented.
- Strong communication and collaboration skills.
- Quality-focused mindset and professional integrity
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To manage and deliver ICT projects in line with the NLC’s PMO and governance frameworks, ensuring timely, cost-effective, and high-quality outcomes that support the organization’s modernization and digital transformation objectives.
SALARY SCALE:
- Commensurate with qualifications and experience.
- REQUIRED QUALIFICATIONS
- Bachelor’s degree or National Diploma in Information Technology, Project Management, or related discipline.
- PMP®, PRINCE2®, or Agile/Scrum certification (required).
- ITIL or COBIT-19 certification (advantageous).
REQUIRED WORK EXPERIENCE:
- Minimum 5 years’ ICT project management experience; 3+ years in a senior or PMO role.
- Strong record in budgeting, vendor coordination, and risk control.
- Proven delivery of large or multi-stream ICT projects (ERP, Data, Cloud, Cybersecurity, etc.
KEY RESPONSIBILITIES:
- Define project scope, schedule, and budget aligned to PMO standards.
- Manage execution to meet agreed cost, time, and quality targets.
- Ensure project compliance with and alignment to NLC governance prescripts and best practice.
- Maintain documentation and submit timely progress and risk reports.
- Facilitate steering committee meetings and communicate progress effectively.
- Identify and mitigate project risks; escalate critical issues promptly.
- Track dependencies and implement corrective actions.
- Manage budgets, procurement, and resource allocations per PFMA.
- Monitor expenditure and report variances
- Manage human resources allocations and performance on the project.
- Control and document project changes to keep scope and objectives aligned.
- Monitor deliverables to meet agreed standards and requirements.
- Capture lessons learned to enhance processes and results.
REQUIRED COMPETENCIES AND SKILLS
- Relevant legislation and regulatory frameworks
- Project Management
- Risk Management practices and principles
- Deep understanding of PMBOK, PRINCE2, and Agile methodologies.
- Solid knowledge of ICT governance (COBIT APO05/BAI01) and PFMA compliance.
- Proficient in MS Project, Jira, or similar PM tools.
- Skilled in reporting, budgeting, and stakeholder communication.
- Results Orientation
- Building Relationships
- Initiates professional contact outside of work team, when required by job role. Maintains relationships with internal and external contacts.
- Professional and Technical Depth and Credibility
- Quality Focused
- Teamwork
- Personal Drive
- Business and Technical Mastery
- Problem Solving
- Influencing and Negotiating
- Managing Performance
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To manage and oversee the day-to-day ICT operations, ensuring stability, reliability, and performance of the
- NLC’s ICT environment. The role ensures that service operations meet established service levels, adhere to
- governance frameworks, and support NLC’s strategic and operational objectives.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Technology, Computer Science, or related discipline.
- Postgraduate qualification or certification in IT Service Management, Operations, or Infrastructure
- (advantageous).
- ITIL v4 Managing Professional or COBIT-19 Foundation (required).
- ISO/IEC 20000 or ISO/IEC 27001 training (advantageous).
- Project Management certification (PRINCE2 / PMP) preferred.
REQUIRED WORK EXPERIENCE:
- Minimum 5 years’ ICT operations and service-management experience, with at least 3–5 years in a
- managerial role.
- Proven experience managing ICT service delivery, incident resolution, and SLA compliance.
- Experience leading operational teams across infrastructure, applications, and support domains.
- Familiarity with PFMA and public-sector governance and reporting frameworks.
KEY RESPONSIBILITIES:
- Manage daily ICT service operations across servers, applications, and end-user environments.
- Ensure incident, problem, and change processes are executed effectively under ITIL standards.
- Monitor system and network performance to maintain ≥ 99.1 % uptime.
- Track and report on service-delivery KPIs, SLAs, and operational trends.
- Lead System Administration, Helpdesk, and Application Support teams.
- Promote skills development and ensure effective performance management.
- Ensure changes are assessed, approved, and implemented with minimal risk.
- Enforce alignment with PFMA, POPIA, and ICT policy frameworks.
- Prepare audit evidence and implement corrective measures for findings.
- Manage external partners, ensuring SLA adherence and service quality.
- Coordinate escalations and vendor performance reviews
- Support Disaster Recovery (DR) and Business Continuity Planning (BCP).
- Provide regular reports to CIO and ICT Steering Committee on operational performance.
- Identify and implement process and technology enhancements.
- Introduce automation and monitoring to reduce downtime and improve service delivery.
- Reduction in repeat incidents and service interruptions.
- User satisfaction and service feedback scores.
- Zero critical audit findings in operations.
- Timely and accurate operational performance reports
- REQUIRED COMPETENCIES AND SKILLS
- Comprehensive knowledge of ITIL and COBIT service operations.
- Strong understanding of hybrid environments (on-prem, cloud, and network systems).
- Proficiency in system monitoring, analysis, performance optimisation, and reporting.
- Knowledge of incident, problem, and change-management processes.
- Ability to interpret and apply governance frameworks and audit requirements.
- Decisive, organised, and results oriented.
- Excellent communicator and collaborator.
- Analytical and process-driven with attention to detail.
- Calm under pressure and customer focused.
- Ethical and committed to continuous improvement
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To manage and optimize the NLC’s ICT infrastructure (environment, cloud and on-prem systems, networks,
- and datacenters) to ensure secure, reliable, and scalable operations that support the organisation’s strategic
- and business objectives.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Technology, Computer Science, or Engineering (required).
- Postgraduate qualification or certification in Infrastructure Management or Cloud Architecture
- (preferred).
- Professional certifications: ITIL v4 (Intermediate/Managing Professional), COBIT-19, Microsoft Azure
- Solutions Architect, or VMware VCP.
REQUIRED WORK EXPERIENCE:
- Minimum 5 years’ ICT operations and infrastructure experience with at least 3–5 years in management.
- Proven record in managing hybrid (Cloud + On-Prem) environments, networks, storage, and security platforms.
- Experience in vendor and contract management aligned to PFMA requirements.
- Track record in ICT disaster recovery and business continuity implementation.
KEY RESPONSIBILITIES:
- Develop and implement the ICT Infrastructure Strategy aligned to the NLC ICT Roadmap and
- Modernisation Programme.
- Forecast capacity and plan technology refresh and lifecycle management.
- Ensure high availability (≥ 99.1%) across servers, networks, and storage.
- Manage daily operations, incident response, and change control under ITIL and COBIT standards.
- Maintain alignment with ISO 27001, PFMA, and ICT policies.
- Implement controls for assets, license, and configuration management.
- Address audit findings and report risk mitigation measures.
- Manage System Administration, Helpdesk, and Infrastructure Specialist teams.
- Develop skills plans and performance contracts aligned with ICT objectives.
- Oversee service provider performance and SLAs.
- Negotiate contracts and monitor delivery to ensure value for money.
- Develop and manage the infrastructure budget in line with PFMA and Treasury guidelines.
- Control expenditure and report variances monthly.
- Implement and test disaster recovery and continuity plans.
- Collaborate with ICT Security to enforce resilience and cybersecurity standards.
- Promote automation and modern technologies to improve efficiency.
- Evaluate emerging solutions for alignment with NLC strategic goals.
- Zero critical audit findings in Infrastructure domain.
- Completion of disaster recovery tests per plan.
- Improved service delivery scores and user satisfaction.
- Reduction in incident recurrence and downtime hours.
REQUIRED COMPETENCIES AND SKILLS
- Expertise in data center, virtualisation, and cloud technologies (Azure, M365, VMware).
- Knowledge of network architecture, firewalls, SD-WAN, and VoIP environments.
- Strong command of backup and disaster recovery solutions.
- Understanding of information security controls (ISO 27001) and service management (ISO 20000).
- Ability to plan budgets, manage projects, and lead technical teams.
- Strategic and results-driven leader.
- Analytical and decisive with strong problem-solving skills.
- Collaborative and able to influence stakeholders across levels.
- Calm under pressure, structured and accountable.
- Ethical with strong service orientation.
- Problem Solving
- Influencing and Negotiating
- Managing Performance
- Strong Leadership Skills
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To deliver first-line ICT support services to internal users by responding to incidents, service requests, and
- technical queries. The role ensures timely resolution or escalation of issues to maintain service continuity and
- compliance with NLC ICT Service Management standards.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- National Diploma or Certificate in Information Technology, Computer Science, or related field.
- CompTIA A+, N+, or equivalent qualification (required).
- ITIL Foundation certification (advantageous).
REQUIRED WORK EXPERIENCE:
- Minimum 2–4 years’ experience in ICT Helpdesk or Technical Support role.
- Experience in incident logging, troubleshooting, and escalation using a service desk tool (e.g., Jira,
- ServiceNow, Freshdesk).
- Exposure to Windows, Office 365, printers, and network troubleshooting.
- Familiarity with Active Directory, password resets, and end-user configuration support.
KEY RESPONSIBILITIES:
- Log, prioritise, and resolve ICT service requests and incidents.
- Provide first-line diagnosis and troubleshooting for user issues.
- Escalate unresolved incidents to appropriate ICT specialists.
- Provide timely feedback to users and ensure clear communication throughout the ticket lifecycle.
- Assist with onboarding and basic ICT induction for new employees.
- Document user interactions and resolutions in the service desk system.
- Support desktop, laptop, printer, and peripheral installations.
- Perform routine software updates and configuration changes under supervision.
- Support Office 365, Teams, and email access issues
- Track open incidents and follow up on pending resolutions.
- Generate daily/weekly reports on Helpdesk activities and trends.
- Identify recurring issues and recommend preventive measures.
- Adhere to ICT policies, procedures, and information security standards.
- Always protect user credentials and confidential information.
- Support compliance with POPIA, PFMA, and ICT Acceptable Use Policy.
- Average incident resolution time and SLA compliance.
- User satisfaction ratings and feedback.
- Reduction in recurring incidents.
- Accuracy of Helpdesk logs and documentation.
- Adherence to ITIL processes and escalation procedures.
REQUIRED COMPETENCIES AND SKILLS
- Strong troubleshooting and problem-solving skills.
- Basic knowledge of LAN/WAN, hardware, and software support.
- Understanding of ITIL service management and escalation protocols.
- Good communication and interpersonal skills for user engagement.
- Ability to document incidents and maintain accurate support logs
- Customer-focused and service-oriented.
- Reliable, patient, and responsive under pressure.
- Team player with good communication skills.
- Positive attitude and eagerness to learn.
- Professional conduct and attention to detail.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To develop, implement, and maintain the NLC’s Enterprise Architecture (EA) in a manner that ensures strategic alignment between ICT infrastructure, applications, data, and business processes and the organisation’s objectives. The role ensures that ICT systems support business efficiency, agility, compliance,
- and optimal value for money.
- The position integrates governance, risk, and compliance principles in line with COBIT 2019, TOGAF, ITIL,
- ISO/IEC 38500, and the DPSA Corporate Governance of ICT Policy Framework (CGICTPF). It is responsible for defining, implementing, and maintaining enterprise-wide architecture frameworks, standards, and guidelines.
- The incumbent is authorised to recommend and implement ICT architecture strategies, approve system designs within approved governance thresholds, and provide strategic advice to the Chief Information Officer
- (CIO) and Executive Committee (EXCO) on ICT modernisation and digital transformation initiatives.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in information technology, Computer Science, or related discipline (NQF Level 8).
- Certified COBIT and ITIL Practitioner.
- TOGAF certification (required for architecture governance).
- Registration with a recognised ICT professional body (advantageous).
REQUIRED WORK EXPERIENCE:
- Minimum 5 years of experience in ICT architecture, infrastructure design, and systems integration at a managerial level.
- Minimum 3 years in information security and risk management aligned with ISO 27001.
- 4 years’ experience in ICT risk, vulnerability assessment, and gap analysis.
- Proven track record in leading ICT business units and executing enterprise-level planning, budgeting, and transformation initiatives.
- Demonstrated success in developing and implementing ICT strategies within a corporate or public-sector environment.
KEY RESPONSIBILITIES:
- Define project scope, schedule, and budget aligned to PMO standards.
- Manage execution to meet agreed cost, time, and quality targets.
- Ensure project compliance with and alignment to NLC governance prescripts and best practice.
- Maintain documentation and submit timely progress and risk reports.
- Facilitate steering committee meetings and communicate progress effectively.
- Identify and mitigate project risks; escalate critical issues promptly.
- Track dependencies and implement corrective actions.
- Manage budgets, procurement, and resource allocations per PFMA.
- Monitor expenditure and report variances
- Manage human resources allocations and performance on the project.
- Control and document project changes to keep scope and objectives aligned.
- Monitor deliverables to meet agreed standards and requirements.
- Capture lessons learned to enhance processes and results.
REQUIRED COMPETENCIES AND SKILLS
- Expert knowledge of Enterprise Architecture frameworks (TOGAF, Zachman, COBIT-19 APO03/BAI03).
- Deep understanding of ICT infrastructure, applications, and data architecture principles.
- Advanced knowledge of ISO/IEC standards: 38500 (Governance of IT), 42010 (Architecture), 27001
- (Information Security), 20000 (Service Management), and 9001 (Quality).
- Strong grasp of PFMA, PPPFA, POPIA, PAIA, ECTA, and King IV governance principles.
- Expertise in cybersecurity, ICT platforms, software development, and enterprise-wide risk management.
- Business acumen, financial budgeting, and ICT investment management proficiency.
- Advanced skills in stakeholder engagement, systems integration, and solution architecture.
- Analytical, strategic, and innovation oriented.
- Ethical, accountable, and quality-driven.
- Strong leadership, communication, and collaboration abilities.
- Results-oriented, with high personal drive and resilience.
- Change-agent mindset promoting digital transformation.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To design, implement, manage, and optimize the NLC’s hybrid ICT infrastructure comprising both cloud and on-premises environments. The role ensures that computing, network, storage, and backup systems operate efficiently, securely, and in alignment with enterprise architecture, cybersecurity, and governance frameworks (COBIT-19, ITIL, ISO/IEC 27001, and DPSA CGICTPF).
SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s Degree or National Diploma in Information Technology, Computer Science, or Network Engineering.
- Microsoft Certified: Azure Administrator / Solutions Architect Expert.
- VMware Certified Professional (VCP), CompTIA Server+ / Network+, or equivalent.
- ITIL Foundation and COBIT-19 certification advantageous.
REQUIRED WORK EXPERIENCE:
- Minimum 3 years’ experience in ICT infrastructure engineering, including hybrid (cloud/on-prem)
- environments.
- Experience managing Windows Server, Azure AD, Exchange Online, and networked storage platforms.
- Proven expertise in backup/recovery solutions, DR design, and system monitoring.
- Exposure to SD-WAN, MPLS, and data-center operations.
- Experience with cost optimisation and performance tuning of cloud services.
KEY RESPONSIBILITIES:
- Experience with cost optimisation and performance tuning of cloud services.
- Manage Windows Server, virtualisation environments, and Active Directory.
- Administer Azure services, storage, and compute resources.
- Oversee email, file, and collaboration systems (Exchange Online, Teams, SharePoint).
- Ensure systems availability ≥ 99.1% across hybrid environments.
- Manage network infrastructure, firewalls, VPNs, and SD-WAN links.
- Collaborate with the ICT Security Specialist to implement controls (patching, MFA, monitoring).
- Ensure compliance with ISO/IEC 27001, NIST, and COBIT security domains.
- Maintain secure integrations between cloud and on-prem systems.
- Implement and maintain backup and disaster recovery solutions.
- Conduct regular recovery testing and ensure alignment with business continuity plans (ISO 22301).
- Maintain data retention policies in compliance with NARSSA and POPIA.
- Monitor infrastructure performance, capacity, and cost metrics.
- Implement automation and configuration-management tools for efficiency.
- Optimise resource usage and recommend upgrades or cost-saving measures.
- Ensure adherence to PFMA, Treasury Regulations, and ICT governance frameworks..
- Support audits and implement corrective actions related to ICT infrastructure.
- Manage service providers for connectivity, cloud, and hardware maintenance.
- Oversee SLA/OLA compliance and vendor performance.
- Provide infrastructure status reports and recommendations to management.
- Successful execution of DR and backup testing cycles.
- Timely delivery of infrastructure projects and upgrades.
REQUIRED COMPETENCIES AND SKILLS
- Advanced knowledge of Microsoft Azure IaaS, PaaS, and M365 ecosystems.
- Expert in Windows Server administration, Hyper-V/VMware virtualisation, and enterprise storage
- (SAN/NAS/S3).
- Proficiency in Active Directory, DNS, DHCP, and group policy management.
- Understanding of cloud networking (VPN, ExpressRoute, hybrid connectivity).
- Familiar with backup technologies (Veeam, Azure Backup) and high-availability clustering.
- Knowledge of ISO/IEC 27001, ITIL Service Operations, and COBIT DSS05 (Manage Security Services).
- Understanding of POPIA and Cybercrimes Act implications for data hosting.
- Analytical and solution driven.
- Reliable, disciplined, and accountable.
- Strong communication and teamwork orientation.
- Innovative and committed to continuous improvement.
- Calm under pressure and committed to service excellence.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To ensure the availability, stability, and performance of all NLC business applications through proactive monitoring, incident management, and user support. The role maintains application configurations, coordinates updates and enhancements, and ensures adherence to ICT governance, quality, and change management frameworks (COBIT-19, ITIL, ISO/IEC 20000).
SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Technology, Computer Science, or Software Engineering.
- ITIL Foundation (required).
- COBIT-19 or ISO/IEC 20000 certification (advantageous).
- Vendor-specific certifications (Microsoft, Oracle, or relevant ERP platform) preferred.
REQUIRED WORK EXPERIENCE:
- Minimum 3 years of application support or system administration experience in a multi-system environment.
- Proven record in supporting enterprise systems (ERP, CRM, or bespoke business applications).
- Experience in troubleshooting, configuration, and deployment of software applications.
- Exposure to SQL databases, integration middleware, and reporting tools.
- Experience with change control and incident-management tools (Jira, ServiceNow, or equivalent).
KEY RESPONSIBILITIES:
- Monitor, troubleshoot, and resolve application incidents promptly.
- Coordinate bug fixes, patches, and software updates with vendors and developers.
- Monitor, troubleshoot, and resolve application incidents promptly.
- Coordinate bug fixes, patches, and software updates with vendors and developers.
- Maintain accurate application configuration and support documentation.
- Implement approved changes following ITIL and COBIT DSS04 processes.
- Assist with deployment planning, regression testing, and post-release reviews.
- Ensure minimal service disruption during upgrades and releases.
- Track system health and performance metrics across business applications.
- Optimise resource usage to maintain uptime ≥ 99.1%.
- Proactively identify potential bottlenecks and recommend preventive actions.
- Provide second-line technical assistance to business users and super-users.
- Develop user guides and facilitate training on new features and workflows.
- Log and resolve service requests within agreed SLAs.
- Ensure all application changes align with PFMA, POPIA, and ICT policy standards.
- Support internal and external audits by providing evidence and reports.
- Maintain compliance with NLC ICT Security, Data Governance, and Records Management frameworks.
- Work with ICT teams to improve system integrations and process automation.
- Participate in root-cause analysis and lessons-learned reviews.
- Contribute to the development of standard operating procedures (SOPs)
- Application uptime and performance (≥ 99.1%).
- Incidents resolved within SLA targets.
- Reduction in repeat incidents and recurring problems.
- Compliance with ICT change and release processes.
- Positive user satisfaction ratings and feedback.
- Accurate and up-to-date documentation of systems and support procedures
REQUIRED COMPETENCIES AND SKILLS
- In-depth knowledge of application lifecycle management and ITIL service operations.
- Competence in query writing, data extraction, and debugging (SQL / PowerShell / Python).
- Understanding of APIs, integration concepts, and system interoperability.
- Familiarity with system backups, patch management, and application security standards.
- Strong analytical and diagnostic capabilities for problem resolution.
- Service-oriented, methodical, and dependable.
- Analytical and detail-focused with strong follow-through.
- Clear communicator with good interpersonal and teamwork skills.
- Calm under pressure and customer focused.
- Commitment to continuous improvement and learning.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
PURPOSE OF THE JOB:
- To provide professional, strategic and administrative support to the NLC Board and subcommittees, regarding regulatory compliance and governance with fiduciary duties, corporate governance, reporting requirements, financial management, preparation and management of board and act as a primary point of contact and source of advice, as envisage in the Companies Act as well as King III Code on Corporate Governance.
SALARY SCALE:
- Commensurate with qualifications and experience.
- A five (5) year fixed term contract
REQUIRED QUALIFICATIONS
- Bachelor of Laws (LLB) NQF 8
REQUIRED WORK EXPERIENCE
- Minimum of 5 Years of senior management experience
- Extensive knowledge and understanding of NLC & public administration policies, procedures and/or proven work experience in a similar grand funding space
KEY DELIVERABLES
STRATEGIC DEVELOPMENT
- Manage, guide, direct and support the NLC Board and sub-committees, (collectively and individually) regarding
- board procedures, fiduciary rights, good governance, statutory duties, responsibilities, powers, ethics, conduct,
- statutory and corporate compliance.
- Ensure completion of governance section of the Annual Report and compliance to relevant requirements.
- Keep the Chairperson abreast of the strategic issues of the NLC.
- Monitor and manage all matters relating to the Board’s functions.
- Manage, direct and participate in all Board and Committee meetings of the National Lotteries Commission.
- Coordinate Board risk assessment and strategic planning workshops.
- Ensure that the Board and committees operate effectively.
- Inform the Board and committees of changes in legislation and the impact on corporate governance.
- Ensure proper and effective communication process between Executive Management, Board members and Chairperson.
- Manage the confidential/gifts declaration policy and maintain the gift register for Board members.
CORPORATE GOVERNANCE
- Ensure that the National Lotteries Commission complies with corporate governance practice and advise the Board about the implementation of the NLC’s corporate governance strategies, frameworks and policies.
- Identify, develop, implement and monitor strategies on corporate governance.
- Encourage the Board to perform frequent corporate governance reviews and to issue written statements of corporate governance principles.
- Ensure corporate conduct with an NLC’s regulatory environment is adhered to and the Board meetings are in compliance with legal, regulatory and listing requirements.
- Provide strategic advisory service in relations to secretariat services to the Board.
- Assist in the proper induction, orientation, ongoing training and development of Board members, including
- assessing the specific training needs of board members and executive management in their fiduciary and other governance responsibilities.
- Monitor compliance, identify risk and evaluate the risk within the National Lotteries Commission.
- Advise Executive Management on proceedings of Board and Committees meetings, and implications on policies and corporate governance.
- Serve as a custodian of the National Lotteries Commission policies.
STAKEHOLDER MANAGEMENT
- Manage effective communications with both the internal and external stakeholders.
- Provide leadership to all key stakeholders to the Commissioner and other executive members to facilitate achievement of the NLC goals and objectives.
- Identify key external stakeholders and facilitate the establishment of productive relations to the benefit of NLC.
- Represents NLC on key forums (internal or external) and as such contribute to both NLC’s interests and the field as a whole.
- Participate in professional bodies which are of importance to NLC.
- Continually build relationships with key clients at executive and other levels and with comparable organisation’s to ensure the implementation of best practices.
- Developing and growing effective working relationships with internal and external stakeholders including the DTIC.
- Driving the communication of NLC strategic direction throughout NLC to enhance implementation.
PEOPLE MANAGEMENT
- Manage and lead the secretariat function by providing clarity of vision; prioritizing resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and enabling the cascading thereof through core operations and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities.
- Proactively manage all direct reports to ensure that the strategic objectives for the Secretariat’s office are achieved in line with relevant legislation
- Maintain excellent human capital performance within the Company Secretary’s Office, through various people management practices such as employee engagement, empowerment, skills development, attraction and retention of key talent, succession planning.
- Ensure that all resources within scope of control are properly trained and developed including mentorship and coaching of employees.
- Be the change champion for all Company Secretary changing programmes.
- Lead diversity management and change management initiatives through becoming the change agent for all
- Company Secretary and organisation wide projects and programs.
COMPETENCIES AND SKILLS
- Relevant Legislative and regulatory frameworks
- Corporate Governance
- Risk management practices and principles
- Ethics & Integrity protocols
- Financial budgeting and management processes
- PFMA/PPPFA/KING IV Principles
- Stakeholder Engagement principles
- Excellent Communication (Comprehending)
- Integrity & Business Ethics
- Results Orientated
- Business Relationship Building
- Business Ethics (Professional & Technical depth with credibility
- Team Leadership
- Influencing, motivating and negotiating
- Problem Solving
- High performance
CLOSING DATE: 13 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To manage and oversee the day-to-day ICT operations, ensuring stability, reliability, and performance of the
- NLC’s ICT environment. The role ensures that service operations meet established service levels, adhere to
- governance frameworks, and support NLC’s strategic and operational objectives.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Technology, Computer Science, or related discipline.
- Postgraduate qualification or certification in IT Service Management, Operations, or Infrastructure
- (advantageous).
- ITIL v4 Managing Professional or COBIT-19 Foundation (required).
- ISO/IEC 20000 or ISO/IEC 27001 training (advantageous).
- Project Management certification (PRINCE2 / PMP) preferred.
REQUIRED WORK EXPERIENCE:
- Minimum 5 years’ ICT operations and service-management experience, with at least 3–5 years in a
- managerial role.
- Proven experience managing ICT service delivery, incident resolution, and SLA compliance.
- Experience leading operational teams across infrastructure, applications, and support domains.
- Familiarity with PFMA and public-sector governance and reporting frameworks.
KEY RESPONSIBILITIES:
- Manage daily ICT service operations across servers, applications, and end-user environments.
- Ensure incident, problem, and change processes are executed effectively under ITIL standards.
- Monitor system and network performance to maintain ≥ 99.1 % uptime.
- Track and report on service-delivery KPIs, SLAs, and operational trends.
- Lead System Administration, Helpdesk, and Application Support teams.
- Promote skills development and ensure effective performance management.
- Ensure changes are assessed, approved, and implemented with minimal risk.
- Enforce alignment with PFMA, POPIA, and ICT policy frameworks.
- Prepare audit evidence and implement corrective measures for findings.
- Manage external partners, ensuring SLA adherence and service quality.
- Coordinate escalations and vendor performance reviews
- Support Disaster Recovery (DR) and Business Continuity Planning (BCP).
- Provide regular reports to CIO and ICT Steering Committee on operational performance.
- Identify and implement process and technology enhancements.
- Introduce automation and monitoring to reduce downtime and improve service delivery.
- Reduction in repeat incidents and service interruptions.
- User satisfaction and service feedback scores.
- Zero critical audit findings in operations.
- Timely and accurate operational performance reports
- REQUIRED COMPETENCIES AND SKILLS
- Comprehensive knowledge of ITIL and COBIT service operations.
- Strong understanding of hybrid environments (on-prem, cloud, and network systems).
- Proficiency in system monitoring, analysis, performance optimisation, and reporting.
- Knowledge of incident, problem, and change-management processes.
- Ability to interpret and apply governance frameworks and audit requirements.
- Decisive, organised, and results oriented.
- Excellent communicator and collaborator.
- Analytical and process-driven with attention to detail.
- Calm under pressure and customer focused.
- Ethical and committed to continuous improvement
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To manage and optimize the NLC’s ICT infrastructure (environment, cloud and on-prem systems, networks,
- and datacenters) to ensure secure, reliable, and scalable operations that support the organisation’s strategic
- and business objectives.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Technology, Computer Science, or Engineering (required).
- Postgraduate qualification or certification in Infrastructure Management or Cloud Architecture
- (preferred).
- Professional certifications: ITIL v4 (Intermediate/Managing Professional), COBIT-19, Microsoft Azure
- Solutions Architect, or VMware VCP.
REQUIRED WORK EXPERIENCE:
- Minimum 5 years’ ICT operations and infrastructure experience with at least 3–5 years in management.
- Proven record in managing hybrid (Cloud + On-Prem) environments, networks, storage, and security platforms.
- Experience in vendor and contract management aligned to PFMA requirements.
- Track record in ICT disaster recovery and business continuity implementation.
KEY RESPONSIBILITIES:
- Develop and implement the ICT Infrastructure Strategy aligned to the NLC ICT Roadmap and
- Modernisation Programme.
- Forecast capacity and plan technology refresh and lifecycle management.
- Ensure high availability (≥ 99.1%) across servers, networks, and storage.
- Manage daily operations, incident response, and change control under ITIL and COBIT standards.
- Maintain alignment with ISO 27001, PFMA, and ICT policies.
- Implement controls for assets, license, and configuration management.
- Address audit findings and report risk mitigation measures.
- Manage System Administration, Helpdesk, and Infrastructure Specialist teams.
- Develop skills plans and performance contracts aligned with ICT objectives.
- Oversee service provider performance and SLAs.
- Negotiate contracts and monitor delivery to ensure value for money.
- Develop and manage the infrastructure budget in line with PFMA and Treasury guidelines.
- Control expenditure and report variances monthly.
- Implement and test disaster recovery and continuity plans.
- Collaborate with ICT Security to enforce resilience and cybersecurity standards.
- Promote automation and modern technologies to improve efficiency.
- Evaluate emerging solutions for alignment with NLC strategic goals.
- Zero critical audit findings in Infrastructure domain.
- Completion of disaster recovery tests per plan.
- Improved service delivery scores and user satisfaction.
- Reduction in incident recurrence and downtime hours.
REQUIRED COMPETENCIES AND SKILLS
- Expertise in data center, virtualisation, and cloud technologies (Azure, M365, VMware).
- Knowledge of network architecture, firewalls, SD-WAN, and VoIP environments.
- Strong command of backup and disaster recovery solutions.
- Understanding of information security controls (ISO 27001) and service management (ISO 20000).
- Ability to plan budgets, manage projects, and lead technical teams.
- Strategic and results-driven leader.
- Analytical and decisive with strong problem-solving skills.
- Collaborative and able to influence stakeholders across levels.
- Calm under pressure, structured and accountable.
- Ethical with strong service orientation.
- Problem Solving
- Influencing and Negotiating
- Managing Performance
- Strong Leadership Skills
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To deliver first-line ICT support services to internal users by responding to incidents, service requests, and
- technical queries. The role ensures timely resolution or escalation of issues to maintain service continuity and
- compliance with NLC ICT Service Management standards.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- National Diploma or Certificate in Information Technology, Computer Science, or related field.
- CompTIA A+, N+, or equivalent qualification (required).
- ITIL Foundation certification (advantageous).
REQUIRED WORK EXPERIENCE:
- Minimum 2–4 years’ experience in ICT Helpdesk or Technical Support role.
- Experience in incident logging, troubleshooting, and escalation using a service desk tool (e.g., Jira,
- ServiceNow, Freshdesk).
- Exposure to Windows, Office 365, printers, and network troubleshooting.
- Familiarity with Active Directory, password resets, and end-user configuration support.
KEY RESPONSIBILITIES:
- Log, prioritise, and resolve ICT service requests and incidents.
- Provide first-line diagnosis and troubleshooting for user issues.
- Escalate unresolved incidents to appropriate ICT specialists.
- Provide timely feedback to users and ensure clear communication throughout the ticket lifecycle.
- Assist with onboarding and basic ICT induction for new employees.
- Document user interactions and resolutions in the service desk system.
- Support desktop, laptop, printer, and peripheral installations.
- Perform routine software updates and configuration changes under supervision.
- Support Office 365, Teams, and email access issues
- Track open incidents and follow up on pending resolutions.
- Generate daily/weekly reports on Helpdesk activities and trends.
- Identify recurring issues and recommend preventive measures.
- Adhere to ICT policies, procedures, and information security standards.
- Always protect user credentials and confidential information.
- Support compliance with POPIA, PFMA, and ICT Acceptable Use Policy.
- Average incident resolution time and SLA compliance.
- User satisfaction ratings and feedback.
- Reduction in recurring incidents.
- Accuracy of Helpdesk logs and documentation.
- Adherence to ITIL processes and escalation procedures.
REQUIRED COMPETENCIES AND SKILLS
- Strong troubleshooting and problem-solving skills.
- Basic knowledge of LAN/WAN, hardware, and software support.
- Understanding of ITIL service management and escalation protocols.
- Good communication and interpersonal skills for user engagement.
- Ability to document incidents and maintain accurate support logs
- Customer-focused and service-oriented.
- Reliable, patient, and responsive under pressure.
- Team player with good communication skills.
- Positive attitude and eagerness to learn.
- Professional conduct and attention to detail.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To develop, implement, and maintain the NLC’s Enterprise Architecture (EA) in a manner that ensures strategic alignment between ICT infrastructure, applications, data, and business processes and the organisation’s objectives. The role ensures that ICT systems support business efficiency, agility, compliance,
- and optimal value for money.
- The position integrates governance, risk, and compliance principles in line with COBIT 2019, TOGAF, ITIL,
- ISO/IEC 38500, and the DPSA Corporate Governance of ICT Policy Framework (CGICTPF). It is responsible for defining, implementing, and maintaining enterprise-wide architecture frameworks, standards, and guidelines.
- The incumbent is authorised to recommend and implement ICT architecture strategies, approve system designs within approved governance thresholds, and provide strategic advice to the Chief Information Officer
- (CIO) and Executive Committee (EXCO) on ICT modernisation and digital transformation initiatives.
- SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in information technology, Computer Science, or related discipline (NQF Level 8).
- Certified COBIT and ITIL Practitioner.
- TOGAF certification (required for architecture governance).
- Registration with a recognised ICT professional body (advantageous).
REQUIRED WORK EXPERIENCE:
- Minimum 5 years of experience in ICT architecture, infrastructure design, and systems integration at a managerial level.
- Minimum 3 years in information security and risk management aligned with ISO 27001.
- 4 years’ experience in ICT risk, vulnerability assessment, and gap analysis.
- Proven track record in leading ICT business units and executing enterprise-level planning, budgeting, and transformation initiatives.
- Demonstrated success in developing and implementing ICT strategies within a corporate or public-sector environment.
KEY RESPONSIBILITIES:
- Define project scope, schedule, and budget aligned to PMO standards.
- Manage execution to meet agreed cost, time, and quality targets.
- Ensure project compliance with and alignment to NLC governance prescripts and best practice.
- Maintain documentation and submit timely progress and risk reports.
- Facilitate steering committee meetings and communicate progress effectively.
- Identify and mitigate project risks; escalate critical issues promptly.
- Track dependencies and implement corrective actions.
- Manage budgets, procurement, and resource allocations per PFMA.
- Monitor expenditure and report variances
- Manage human resources allocations and performance on the project.
- Control and document project changes to keep scope and objectives aligned.
- Monitor deliverables to meet agreed standards and requirements.
- Capture lessons learned to enhance processes and results.
REQUIRED COMPETENCIES AND SKILLS
- Expert knowledge of Enterprise Architecture frameworks (TOGAF, Zachman, COBIT-19 APO03/BAI03).
- Deep understanding of ICT infrastructure, applications, and data architecture principles.
- Advanced knowledge of ISO/IEC standards: 38500 (Governance of IT), 42010 (Architecture), 27001
- (Information Security), 20000 (Service Management), and 9001 (Quality).
- Strong grasp of PFMA, PPPFA, POPIA, PAIA, ECTA, and King IV governance principles.
- Expertise in cybersecurity, ICT platforms, software development, and enterprise-wide risk management.
- Business acumen, financial budgeting, and ICT investment management proficiency.
- Advanced skills in stakeholder engagement, systems integration, and solution architecture.
- Analytical, strategic, and innovation oriented.
- Ethical, accountable, and quality-driven.
- Strong leadership, communication, and collaboration abilities.
- Results-oriented, with high personal drive and resilience.
- Change-agent mindset promoting digital transformation.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To design, implement, manage, and optimize the NLC’s hybrid ICT infrastructure comprising both cloud and on-premises environments. The role ensures that computing, network, storage, and backup systems operate efficiently, securely, and in alignment with enterprise architecture, cybersecurity, and governance frameworks (COBIT-19, ITIL, ISO/IEC 27001, and DPSA CGICTPF).
SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s Degree or National Diploma in Information Technology, Computer Science, or Network Engineering.
- Microsoft Certified: Azure Administrator / Solutions Architect Expert.
- VMware Certified Professional (VCP), CompTIA Server+ / Network+, or equivalent.
- ITIL Foundation and COBIT-19 certification advantageous.
REQUIRED WORK EXPERIENCE:
- Minimum 3 years’ experience in ICT infrastructure engineering, including hybrid (cloud/on-prem)
- environments.
- Experience managing Windows Server, Azure AD, Exchange Online, and networked storage platforms.
- Proven expertise in backup/recovery solutions, DR design, and system monitoring.
- Exposure to SD-WAN, MPLS, and data-center operations.
- Experience with cost optimisation and performance tuning of cloud services.
KEY RESPONSIBILITIES:
- Experience with cost optimisation and performance tuning of cloud services.
- Manage Windows Server, virtualisation environments, and Active Directory.
- Administer Azure services, storage, and compute resources.
- Oversee email, file, and collaboration systems (Exchange Online, Teams, SharePoint).
- Ensure systems availability ≥ 99.1% across hybrid environments.
- Manage network infrastructure, firewalls, VPNs, and SD-WAN links.
- Collaborate with the ICT Security Specialist to implement controls (patching, MFA, monitoring).
- Ensure compliance with ISO/IEC 27001, NIST, and COBIT security domains.
- Maintain secure integrations between cloud and on-prem systems.
- Implement and maintain backup and disaster recovery solutions.
- Conduct regular recovery testing and ensure alignment with business continuity plans (ISO 22301).
- Maintain data retention policies in compliance with NARSSA and POPIA.
- Monitor infrastructure performance, capacity, and cost metrics.
- Implement automation and configuration-management tools for efficiency.
- Optimise resource usage and recommend upgrades or cost-saving measures.
- Ensure adherence to PFMA, Treasury Regulations, and ICT governance frameworks..
- Support audits and implement corrective actions related to ICT infrastructure.
- Manage service providers for connectivity, cloud, and hardware maintenance.
- Oversee SLA/OLA compliance and vendor performance.
- Provide infrastructure status reports and recommendations to management.
- Successful execution of DR and backup testing cycles.
- Timely delivery of infrastructure projects and upgrades.
REQUIRED COMPETENCIES AND SKILLS
- Advanced knowledge of Microsoft Azure IaaS, PaaS, and M365 ecosystems.
- Expert in Windows Server administration, Hyper-V/VMware virtualisation, and enterprise storage
- (SAN/NAS/S3).
- Proficiency in Active Directory, DNS, DHCP, and group policy management.
- Understanding of cloud networking (VPN, ExpressRoute, hybrid connectivity).
- Familiar with backup technologies (Veeam, Azure Backup) and high-availability clustering.
- Knowledge of ISO/IEC 27001, ITIL Service Operations, and COBIT DSS05 (Manage Security Services).
- Understanding of POPIA and Cybercrimes Act implications for data hosting.
- Analytical and solution driven.
- Reliable, disciplined, and accountable.
- Strong communication and teamwork orientation.
- Innovative and committed to continuous improvement.
- Calm under pressure and committed to service excellence.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
MAIN PURPOSE OF THE JOB
- To ensure the availability, stability, and performance of all NLC business applications through proactive monitoring, incident management, and user support. The role maintains application configurations, coordinates updates and enhancements, and ensures adherence to ICT governance, quality, and change management frameworks (COBIT-19, ITIL, ISO/IEC 20000).
SALARY SCALE:
- Commensurate with qualifications and experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Technology, Computer Science, or Software Engineering.
- ITIL Foundation (required).
- COBIT-19 or ISO/IEC 20000 certification (advantageous).
- Vendor-specific certifications (Microsoft, Oracle, or relevant ERP platform) preferred.
REQUIRED WORK EXPERIENCE:
- Minimum 3 years of application support or system administration experience in a multi-system environment.
- Proven record in supporting enterprise systems (ERP, CRM, or bespoke business applications).
- Experience in troubleshooting, configuration, and deployment of software applications.
- Exposure to SQL databases, integration middleware, and reporting tools.
- Experience with change control and incident-management tools (Jira, ServiceNow, or equivalent).
KEY RESPONSIBILITIES:
- Monitor, troubleshoot, and resolve application incidents promptly.
- Coordinate bug fixes, patches, and software updates with vendors and developers.
- Monitor, troubleshoot, and resolve application incidents promptly.
- Coordinate bug fixes, patches, and software updates with vendors and developers.
- Maintain accurate application configuration and support documentation.
- Implement approved changes following ITIL and COBIT DSS04 processes.
- Assist with deployment planning, regression testing, and post-release reviews.
- Ensure minimal service disruption during upgrades and releases.
- Track system health and performance metrics across business applications.
- Optimise resource usage to maintain uptime ≥ 99.1%.
- Proactively identify potential bottlenecks and recommend preventive actions.
- Provide second-line technical assistance to business users and super-users.
- Develop user guides and facilitate training on new features and workflows.
- Log and resolve service requests within agreed SLAs.
- Ensure all application changes align with PFMA, POPIA, and ICT policy standards.
- Support internal and external audits by providing evidence and reports.
- Maintain compliance with NLC ICT Security, Data Governance, and Records Management frameworks.
- Work with ICT teams to improve system integrations and process automation.
- Participate in root-cause analysis and lessons-learned reviews.
- Contribute to the development of standard operating procedures (SOPs)
- Application uptime and performance (≥ 99.1%).
- Incidents resolved within SLA targets.
- Reduction in repeat incidents and recurring problems.
- Compliance with ICT change and release processes.
- Positive user satisfaction ratings and feedback.
- Accurate and up-to-date documentation of systems and support procedures
REQUIRED COMPETENCIES AND SKILLS
- In-depth knowledge of application lifecycle management and ITIL service operations.
- Competence in query writing, data extraction, and debugging (SQL / PowerShell / Python).
- Understanding of APIs, integration concepts, and system interoperability.
- Familiarity with system backups, patch management, and application security standards.
- Strong analytical and diagnostic capabilities for problem resolution.
- Service-oriented, methodical, and dependable.
- Analytical and detail-focused with strong follow-through.
- Clear communicator with good interpersonal and teamwork skills.
- Calm under pressure and customer focused.
- Commitment to continuous improvement and learning.
CLOSING DATE: 24 FEBRUARY 2026
go to method of application »
PURPOSE OF THE JOB:
- To provide professional, strategic and administrative support to the NLC Board and subcommittees, regarding regulatory compliance and governance with fiduciary duties, corporate governance, reporting requirements, financial management, preparation and management of board and act as a primary point of contact and source of advice, as envisage in the Companies Act as well as King III Code on Corporate Governance.
SALARY SCALE:
- Commensurate with qualifications and experience.
- A five (5) year fixed term contract
REQUIRED QUALIFICATIONS
- Bachelor of Laws (LLB) NQF 8
REQUIRED WORK EXPERIENCE
- Minimum of 5 Years of senior management experience
- Extensive knowledge and understanding of NLC & public administration policies, procedures and/or proven work experience in a similar grand funding space
KEY DELIVERABLES
STRATEGIC DEVELOPMENT
- Manage, guide, direct and support the NLC Board and sub-committees, (collectively and individually) regarding
- board procedures, fiduciary rights, good governance, statutory duties, responsibilities, powers, ethics, conduct,
- statutory and corporate compliance.
- Ensure completion of governance section of the Annual Report and compliance to relevant requirements.
- Keep the Chairperson abreast of the strategic issues of the NLC.
- Monitor and manage all matters relating to the Board’s functions.
- Manage, direct and participate in all Board and Committee meetings of the National Lotteries Commission.
- Coordinate Board risk assessment and strategic planning workshops.
- Ensure that the Board and committees operate effectively.
- Inform the Board and committees of changes in legislation and the impact on corporate governance.
- Ensure proper and effective communication process between Executive Management, Board members and Chairperson.
- Manage the confidential/gifts declaration policy and maintain the gift register for Board members.
CORPORATE GOVERNANCE
- Ensure that the National Lotteries Commission complies with corporate governance practice and advise the Board about the implementation of the NLC’s corporate governance strategies, frameworks and policies.
- Identify, develop, implement and monitor strategies on corporate governance.
- Encourage the Board to perform frequent corporate governance reviews and to issue written statements of corporate governance principles.
- Ensure corporate conduct with an NLC’s regulatory environment is adhered to and the Board meetings are in compliance with legal, regulatory and listing requirements.
- Provide strategic advisory service in relations to secretariat services to the Board.
- Assist in the proper induction, orientation, ongoing training and development of Board members, including
- assessing the specific training needs of board members and executive management in their fiduciary and other governance responsibilities.
- Monitor compliance, identify risk and evaluate the risk within the National Lotteries Commission.
- Advise Executive Management on proceedings of Board and Committees meetings, and implications on policies and corporate governance.
- Serve as a custodian of the National Lotteries Commission policies.
STAKEHOLDER MANAGEMENT
- Manage effective communications with both the internal and external stakeholders.
- Provide leadership to all key stakeholders to the Commissioner and other executive members to facilitate achievement of the NLC goals and objectives.
- Identify key external stakeholders and facilitate the establishment of productive relations to the benefit of NLC.
- Represents NLC on key forums (internal or external) and as such contribute to both NLC’s interests and the field as a whole.
- Participate in professional bodies which are of importance to NLC.
- Continually build relationships with key clients at executive and other levels and with comparable organisation’s to ensure the implementation of best practices.
- Developing and growing effective working relationships with internal and external stakeholders including the DTIC.
- Driving the communication of NLC strategic direction throughout NLC to enhance implementation.
PEOPLE MANAGEMENT
- Manage and lead the secretariat function by providing clarity of vision; prioritizing resources; facilitating alignment of the team; managing non-performance, driving a customer-centric performance culture, setting appropriate KPA’s and enabling the cascading thereof through core operations and driving their achievement; inspiring commitment; encouraging mutual support; and enabling development opportunities.
- Proactively manage all direct reports to ensure that the strategic objectives for the Secretariat’s office are achieved in line with relevant legislation
- Maintain excellent human capital performance within the Company Secretary’s Office, through various people management practices such as employee engagement, empowerment, skills development, attraction and retention of key talent, succession planning.
- Ensure that all resources within scope of control are properly trained and developed including mentorship and coaching of employees.
- Be the change champion for all Company Secretary changing programmes.
- Lead diversity management and change management initiatives through becoming the change agent for all
- Company Secretary and organisation wide projects and programs.
COMPETENCIES AND SKILLS
- Relevant Legislative and regulatory frameworks
- Corporate Governance
- Risk management practices and principles
- Ethics & Integrity protocols
- Financial budgeting and management processes
- PFMA/PPPFA/KING IV Principles
- Stakeholder Engagement principles
- Excellent Communication (Comprehending)
- Integrity & Business Ethics
- Results Orientated
- Business Relationship Building
- Business Ethics (Professional & Technical depth with credibility
- Team Leadership
- Influencing, motivating and negotiating
- Problem Solving
- High performance
CLOSING DATE: 13 FEBRUARY 2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail