ICT Infrastruture Manager at National Lotteries Commission

MAIN PURPOSE OF THE JOB

• To manage and optimize the NLC’s ICT infrastructure (environment, cloud and on-prem systems, networks,
• and datacenters) to ensure secure, reliable, and scalable operations that support the organisation’s strategic
• and business objectives.
• SALARY SCALE:
• Commensurate with qualifications and experience.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or Engineering (required).
• Postgraduate qualification or certification in Infrastructure Management or Cloud Architecture
• (preferred).
• Professional certifications: ITIL v4 (Intermediate/Managing Professional), COBIT-19, Microsoft Azure
• Solutions Architect, or VMware VCP.

REQUIRED WORK EXPERIENCE:

• Minimum 5 years’ ICT operations and infrastructure experience with at least 3–5 years in management.
• Proven record in managing hybrid (Cloud + On-Prem) environments, networks, storage, and security platforms.
• Experience in vendor and contract management aligned to PFMA requirements.
• Track record in ICT disaster recovery and business continuity implementation.

KEY RESPONSIBILITIES:

• Develop and implement the ICT Infrastructure Strategy aligned to the NLC ICT Roadmap and
• Modernisation Programme.
• Forecast capacity and plan technology refresh and lifecycle management.
• Ensure high availability (≥ 99.1%) across servers, networks, and storage.
• Manage daily operations, incident response, and change control under ITIL and COBIT standards.
• Maintain alignment with ISO 27001, PFMA, and ICT policies.
• Implement controls for assets, license, and configuration management.
• Address audit findings and report risk mitigation measures.
• Manage System Administration, Helpdesk, and Infrastructure Specialist teams.
• Develop skills plans and performance contracts aligned with ICT objectives.
• Oversee service provider performance and SLAs.
• Negotiate contracts and monitor delivery to ensure value for money.
• Develop and manage the infrastructure budget in line with PFMA and Treasury guidelines.
• Control expenditure and report variances monthly.
• Implement and test disaster recovery and continuity plans.
• Collaborate with ICT Security to enforce resilience and cybersecurity standards.
• Promote automation and modern technologies to improve efficiency.
• Evaluate emerging solutions for alignment with NLC strategic goals.
• Zero critical audit findings in Infrastructure domain.
• Completion of disaster recovery tests per plan.
• Improved service delivery scores and user satisfaction.
• Reduction in incident recurrence and downtime hours.

REQUIRED COMPETENCIES AND SKILLS

• Expertise in data center, virtualisation, and cloud technologies (Azure, M365, VMware).
• Knowledge of network architecture, firewalls, SD-WAN, and VoIP environments.
• Strong command of backup and disaster recovery solutions.
• Understanding of information security controls (ISO 27001) and service management (ISO 20000).
• Ability to plan budgets, manage projects, and lead technical teams.
• Strategic and results-driven leader.
• Analytical and decisive with strong problem-solving skills.
• Collaborative and able to influence stakeholders across levels.
• Calm under pressure, structured and accountable.
• Ethical with strong service orientation.
• Problem Solving
• Influencing and Negotiating
• Managing Performance
• Strong Leadership Skills

CLOSING DATE: 24 FEBRUARY 2026