ICT Service Delivery Coordinator at PPECB

Knowledge

• Knowledge of the full ICT technical landscape (infrastructure, applications, support, business intelligence, etc)
• Knowledge of ITL framework with specific focus on incident, problem and change management
• Knowledge of vendor management
• Basic knowledge of project management methodologies (PM-BOK, Prince 2).

Technical Skills/ Functional Skills

• Analytical skills
• Incident, Problem and Change management
• troubleshooting skills
• Remote work
• Networking and application protocols
• ITSM ticket management
• Digital literacy

Competency Profile: Behavioural

• Analysing
• Planning and Organising
• Relating and Networking
• Creating and Innovating
• Delivering Results and Meeting Customer Epectations
• Deciding and Initiating Action
• Learning and Researching
• Writing and Reporting
• Adhering to Principles and Values
• Presenting and Communicating Information
• Applying Epertise and Technology
• Achieving Personal Work Goals and Objectives
• Working with People
• Persuading and Influencing
• Adapting and Responding to Change
• Following Instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Leading and Supervising
• Formulating Strategies and Concepts

Physical and other

• Business travel – Locally and Nationally
• Good health

Job Requirements

Qualifications

• Minimum qualification of a National Diploma in Information Technology.
• ITIL certification
• Public cloud certification (AZUR, AWS)
• COBIT certification
• Project management certification