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  • Posted: Feb 12, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Independent Institute of Education is South Africa’s largest registered and accredited private provider of higher education. The IIE is also internationally recognised by the British Accreditation Council. Varsity College, a brand of The IIE, leads in the provision of these exciting learning initiatives of The IIE. The IIE is registered with the...
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    ICT Support - Sandton Campus

    Duties and Responsibilities:

    Desktop Support

    • Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
    • Logs and tracks calls using the incident and problem management database provided through the service desk
    • Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
    • Provide IT support to Staff, Students and Lecturers. 

    Software and Hardware Installations and Support for Software and Hardware Installations

    • Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
    • Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives 
    • Assists with set up and support for venues on campus or for training use
    • Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:
    • PCs
    • Audio visual equipment
    • Access point
    • Phones
    • Office automatic equipment
    • and fixes any issues identified  

    Information Technology Administrative Functions

    • Liaises with service provides on information technology equipment and maintenance thereof
    • Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
    • Administers and maintains software, as per the agreed software list
    • Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
    • Trains and orientates staff on the use of hardware and software
    • Complies with the requirements of The Protection of the Personal Information (POPIA) legislation 

    Minimum Education Requirements:

    • Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
    • Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous

    Minimum Work Experience Requirements:

    • Minimum of 6 months internship experience in ICT.

    Method of Application

    Interested and qualified? Go to IIE MSA and IIE Varsity College on to apply

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