KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world.
With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, distr...
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To take a lead installing the K8 Trader software, responsible for the configuration of the K8 Trader system.
To advise customers on the use of software for their particular business.
Database build services importing data as supplied by the customer.
To provide associated business module training and consultancy on business best practice.
To resolve, or assist in the resolution, of customer system queries arising from the implementation.
To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.
Go Live support services and handover to the K8 Trader Support department.
Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner.
Backup to the K8 Trader Application Support team for the Live customer base.
Essential
Skills, Knowledge and Experience:
Proven experience working as an implementer for a software house or senior experience gained in the distribution sector such as a Builders Merchant, Plumbers Merchant, Electrical Wholesaler or other distribution or ERP businesses.
Excellent consultancy and communication skills to deliver high quality end user training.
Demonstrable configuration and implementation experience relating to ERP including GO LIVE’S and working knowledge of standard / typical Supply Chain processes and functions within the UK market.
End to End delivery experience.
Proficient in Microsoft Office and producing high quality consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications.
Excellent customer service and customer facing skills to work alongside customers on and off site.
Desirable
Sound working knowledge of UK trading and finance ERP business processes and procedures, including day to day transactions, month end and yearend activities.
Requires in-depth knowledge and understanding of at least one area of expertise such as trading systems (ideally K8 Trader).
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