In-House Customer Service Agent (Cape Town)- Contract at Ellahi Consulting

Requirements:

• Able to work shifts
• Valid code 8 license (Code 10 an advantage)
• Completed Matric 
• Tertiary qualification is an advantage.
• Excellent telephone skills
• Geographical knowledge of SA
• Freightware and online management system an advantage
• Proven customer service experience
• POD’s experience
• PC Experience (Outlook/Word/Excel)
• Customer focused
• PC skills
• Ability to do reports
• Attention to detail
• Polite, friendly and helpful to customers
• Motivated, energetic, enthusiastic & passion for the job
• Initiative
• Communication skills
• Passion, energy, desire (to get the job done), & runway (ability to grow)
• Data capturing & filing
• Ability to prioritize & work under pressure
• OMS experience/knowledge (beneficial).

Testing:

• Polygraph
• Criminal Record Check
• PC Skills
• A Math’s Literacy Test
• Geography
• Communication & Telephone skills