Inbound Call Centre | Credit Controller | National Credit Risk Department at Life Healthcare

• The vacancy exists for an Inbound Credit Controller for the Call Centre, based at Life Healthcare Head Office in, Oxford Park, reporting to Tracy Van Nierkerk – Call Centre Supervisor. The successful candidate should have strong business acumen and the ability to coordinate, implement and sustain the credit control process through empowering and influencing.

Critical Outputs

• Ensuring accurate and efficient administration of the credit control function.
• Ensure all calls are managed within the SLA
• Good telephonic etiquette
• Includes the responsibility and functions for more than one business unit
• Ensure all queries are resolved
• Develop sound relationships with both internal and external customers including patients, funders, doctors and private patients.
• Compliance with working procedures and quality requirements.
• Effective verbal and written communication skills.
•  Knowledge Reconciliation
• Must have an eye for details
• Skilled customer service Agent
• Professionalism and first call resolution
• Effective Communication
• Creating a positive impression to enhance customer satisfaction

Requirements

• Qualification – Grade 12
• Must have 3 years and over credit control and Call Centre, experience (either at a medical aid or in a hospital)
• Must have experience in the Healthcare environment
• Ability to work within a pressurized environment
• Understanding of the Private Healthcare industry, its challenges and role players
• Computer proficiency
• Must have Call Centre Experience

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Drive & energy
• Building relationships
• Customer responsiveness
• Leading by example
• Ethical behavior
• Excellence orientation

Deadline:20th September,2026