Inbound Sales Agent - JHB at PayFast

About The Position

• Based in JHB, work alongside the team of Inbound Sales Consultants, and contribute to achieve set and agreed inbound sales targets.
• Oversee the Inbound Sales environment (including Administrative Support) in accordance with the related compliance, legislation, internal & external policies, scheme rules and procedures, to ensure that the sales, product and operational risks are managed, controlled and maintained

About You

• You’d love working with us If you thrive working in a fast-paced environment helping meet the demands of our rapid growth.

You’ll fit in perfectly with our culture if you:

• Get energized by a fast-paced environment 
• Cherish a good work-life balance 
• Are adaptable and don’t mind a bit of chaos now and again 
• Regard collaboration as an essential part of getting the job done 
• Pride yourself as being a self-starter who doesn’t lack motivation 
• Don’t need to be micromanaged 
• Take feedback well and use it for self-improvement 
• Welcome change and new ideas 
• Value the importance of diversity 

What you'll be doing

• Profit & Revenue Management
• Contribute to and execute on the agreed Inbound & VAS Sales strategy and business plan
• Achieve, personal set and agreed sales targets, in order to improve bottom-line revenue
• Track, monitor and control own activities and performance
• Ensure on-going strategic initiatives are continuously and correctly interpreted, evaluated and implemented in the maintenance and effectiveness of the Sales environment
• Product Management
• Have a clear, solid understanding of the organisation’s product, benefits and service offerings
• Interpret merchant requirements and timeously address and resolve merchant queries
• Continuously share and present Sales & Product management with merchant requirements and needs
• Process Management
• Strictly adhere to company policies, procedures and guidelines to ensure the optimal functioning and target achievements
• Ensure streamlined workflow of daily administrative and sales tasks
• Consolidate and present regular and/or ad-hoc information for management reporting
• Focus on continuous improvement of manual processes and apply technology, wherever possible
• Personal Development
• Embrace on-going training, cross-training and-up-skilling – foster a climate of continuous learning
• Prepare and sign-off PDP’s and take ownership of own career development
• Participate in and contribute to quarterly performance appraisals
• Stakeholder Management
• Foster mutual beneficial relationship with internal and external stakeholders
• Engage with Marketing on leads, pipeline generation/improvement and marketing initiatives via the different and available medias
• Meet daily workflow, turnaround, co-ordination and SLA management requirements 
• Governance & Compliance
• Review, propose and update Sales related documents/templates regularly, to meet merchant needs
• Ensure that sales related, legislation and regulatory requirements, including reputational risks are adhered to and minimised and product and operational risks are maintained and controlled
• Stay abreast of Compliance requirements, Consumer Protection Act, AML, etc

What you'll need

Requirements

• Grade 12 or equivalent (essential)
• 3 years Sales experience 
• Degree or Diploma in a Business Sales related field/environment
• 3 -5 years in the e-Commerce & Payments industry, preferably with acquiring & issuing experience (beneficial)

Skills

• General knowledge of payments & financial industry
• Well spoken & excellent telephone etiquette
• Ability to use own initiative and work independently
• Computer literate (spreadsheets & MIS preparation via Excel, etc)
• Methodical, meticulous & high level of attention to detail
• Energetic, enthusiastic & confident
• Good time management & workflow co-ordination skills