Digiterra is a premier Software, Consulting and Resourcing group.
*Enterprise Performance Management*
We provide an integrated Business Intelligence, Analytics and Enterprise Performance Management solution (BOARD International) that delivers data discovery, visualization, planning, forecasting and advanced analytics that enables our clients to achieve t...
Read more about this company
Ensure the recovery of all major incidents with appropriate reporting and notifications to key Stakeholders.
Manage persistent incidents from Trend analysis and or Management Escalations.
Proactively manage incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate.
Understand the impact of incidents on the business allowing for prioritization and direction.
Ensure completion of Incident report actions and sign off with agreed OLA
Review and sign off on all documented Incident reports prior to business distribution
Ensure tracing and successful close out of Incident report actions
Conduct lessons learnt sessions post each Major incident to ensure continuous improvement of major incident management process
Develop and improve reporting in line with stakeholder requirements and role objectives requirements and role objectives
Ensure optimal staffing to allow for 24/7/365 on call support for all major incidents
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail