Indexer at Discovery Limited

Key Purpose of the role

• The position is primarily responsible for the day to day managing of incoming work through various channels within the Corporate Employee Benefits/ Group Risk Admin unit, but not limited to this process, as and when business requirements change. This is a core administration function and the incumbent would be required to holistically manage and index incoming tasks related to Group Risk schemes. The incumbent needs to ensure accuracy and efficiency in the classifying, routing and indexing of documents according to the required business specifications. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. able to adapt to change easily and play a role in change management within the team.

Areas of responsibility may include but not limited to

• Verification of documentation and assessment thereof for accurate allocation.
• General administration of documentation and information.
• Working towards meeting and exceeding daily targets whereby quality and quantity amongst other requirements are measured.
• Classifying, registering, routing and indexing of documentation to enable the recipient to complete their task.
• Dealing with queries from internal stakeholders, communicate effectively to resolve queries and escalations, ensure expectations are met.

 
Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• A positive attitude
• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Customer focus
• Building relationships
• Coping with pressure (deadlines)
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Must enjoy doing repetitive tasks

Education and Experience

• Diploma / Bachelor of commerce degree, Bachelor of Science in IT, Bachelor of Science in Mathematical Science (advantageous) and related qualifications
• Computer Literate
• MS Office, especially Excel 
• Group Risk Knowledge (advantageous)