Induction Specialist at EXL South Africa

Job Description

• The Induction Administrator is a key operational role within the Talent Acquisition team, responsible for the seamless day-to-day administration of the new joiner induction programme from end to end.
• This position plays a vital supporting role in creating a memorable and professional first-day experience for all new joiners, while also contributing to the team’s CSR initiatives and producing engaging media and content that promotes the new joiner journey both internally and externally.
• The ideal candidate is highly organised, a natural communicator, and has a passion for people, process and creative content.

Responsibilities

End-to-End Induction Administration

• Coordinate and administer the full induction programme for all new joiners from offer acceptance through to Day 30
• Prepare and distribute pre-joining packs, welcome communications and Day One schedules
• Ensure all induction venues, meeting rooms and virtual links are booked, confirmed and ready for each induction session
• Print, prepare and organise all induction materials, documents and branded items ahead of each session
• Issue access cards, company swag and manual paperwork on Day One, ensuring accurate and timely distribution
• Capture and maintain accurate attendance records for all induction sessions
• Process new joiners on the ATS / onboarding system, ensuring all tasks and documentation are completed and uploaded within SLA
• Validate new joiner employee files within 7–10 working days and flag discrepancies to the Assistant Manager
• Serve as a friendly and professional first point of contact for new joiners on Day One and throughout their onboarding journey

Induction Session Support & Delivery

• Assist in facilitating induction sessions for all new joiner cohorts across bands and business units
• Coordinate and confirm all internal stakeholder presenters and guest speakers for each induction session
• Ensure all stakeholder presentations are received, reviewed for relevance and ready for delivery prior to each session
• Support the design and preparation of engaging icebreaker activities aligned to each business unit audience
• Monitor new joiner engagement and energy throughout induction, creating an inclusive and welcoming atmosphere
• Administer Day One, Day 7 and Day 30 surveys, tracking response rates and escalating gaps to the Assistant Manager

New Joiner Experience Media & Content

• Capture photos and short video content during induction sessions to showcase the new joiner experience
• Edit and produce social-media-style content for internal communication channels and employer branding platforms
• Support the creation and regular refresh of onboarding materials, including presentations, digital assets and welcome guides
• Maintain a library of approved induction media, ensuring content is current, brand-aligned and accessible
• Collaborate with the Assistant Manager to develop new content ideas that elevate the new joiner experience
• Support the team’s online employer presence by contributing content that reflects the EXL culture and EVP
• Use tools such as Canva, PowerPoint, Adobe Express or similar platforms to produce polished, professional content

CSR & Culture Integration

• Assist in planning and coordinating CSR activities as part of the structured induction programme
• Help embed company values, culture and community impact messaging into the induction journey from Day One
• Create and publish content that showcases new joiner participation in CSR initiatives for internal and external audiences
• Support the team in positioning new joiners as culture ambassadors from the moment they join

Compliance & Data Administration

• Ensure all onboarding compliance tasks (company and client requirements) are completed by each new joiner within required timelines
• Track and follow up on outstanding compliance items, escalating any risks to the Assistant Manager
• Maintain the accuracy and confidentiality of all new joiner records in line with data protection policies
• Support audit-readiness by keeping employee files and onboarding records in good order at all times

Qualifications

REQUIRED SKILLS & COMPETENCIES

• Strong administrative and organisational skills with excellent attention to detail
• Confident written and verbal communicator — able to engage professionally with new joiners and internal stakeholders
• Comfortable working in a fast-paced, people-focused environment with multiple priorities
• Basic to intermediate content creation skills — experience with Canva, PowerPoint, Adobe Express or similar is advantageous
• Comfortable handling basic video capture and editing for social or internal content
• Proactive and solutions-oriented — able to anticipate needs and resolve issues quickly
• High level of discretion and professionalism when handling sensitive new joiner information
• Team player who actively supports colleagues and contributes to a positive team culture

MINIMUM REQUIREMENTS

• Matric / Grade 12 (required)
• Relevant certificate or diploma in HR, Business Administration, Marketing or Communications (advantageous)
• 1–2 years’ experience in an administrative, HR, onboarding facilitator, or events coordination 
• Exposure to ATS, HRIS or onboarding systems is advantageous
• BPO / contact centre environment experience is an advantage but not required