Active Jobs at EXL South Africa

Job Description

• The Induction Administrator is a key operational role within the Talent Acquisition team, responsible for the seamless day-to-day administration of the new joiner induction programme from end to end.
• This position plays a vital supporting role in creating a memorable and professional first-day experience for all new joiners, while also contributing to the team’s CSR initiatives and producing engaging media and content that promotes the new joiner journey both internally and externally.
• The ideal candidate is highly organised, a natural communicator, and has a passion for people, process and creative content.

Responsibilities

End-to-End Induction Administration

• Coordinate and administer the full induction programme for all new joiners from offer acceptance through to Day 30
• Prepare and distribute pre-joining packs, welcome communications and Day One schedules
• Ensure all induction venues, meeting rooms and virtual links are booked, confirmed and ready for each induction session
• Print, prepare and organise all induction materials, documents and branded items ahead of each session
• Issue access cards, company swag and manual paperwork on Day One, ensuring accurate and timely distribution
• Capture and maintain accurate attendance records for all induction sessions
• Process new joiners on the ATS / onboarding system, ensuring all tasks and documentation are completed and uploaded within SLA
• Validate new joiner employee files within 7–10 working days and flag discrepancies to the Assistant Manager
• Serve as a friendly and professional first point of contact for new joiners on Day One and throughout their onboarding journey

Induction Session Support & Delivery

• Assist in facilitating induction sessions for all new joiner cohorts across bands and business units
• Coordinate and confirm all internal stakeholder presenters and guest speakers for each induction session
• Ensure all stakeholder presentations are received, reviewed for relevance and ready for delivery prior to each session
• Support the design and preparation of engaging icebreaker activities aligned to each business unit audience
• Monitor new joiner engagement and energy throughout induction, creating an inclusive and welcoming atmosphere
• Administer Day One, Day 7 and Day 30 surveys, tracking response rates and escalating gaps to the Assistant Manager

New Joiner Experience Media & Content

• Capture photos and short video content during induction sessions to showcase the new joiner experience
• Edit and produce social-media-style content for internal communication channels and employer branding platforms
• Support the creation and regular refresh of onboarding materials, including presentations, digital assets and welcome guides
• Maintain a library of approved induction media, ensuring content is current, brand-aligned and accessible
• Collaborate with the Assistant Manager to develop new content ideas that elevate the new joiner experience
• Support the team’s online employer presence by contributing content that reflects the EXL culture and EVP
• Use tools such as Canva, PowerPoint, Adobe Express or similar platforms to produce polished, professional content

CSR & Culture Integration

• Assist in planning and coordinating CSR activities as part of the structured induction programme
• Help embed company values, culture and community impact messaging into the induction journey from Day One
• Create and publish content that showcases new joiner participation in CSR initiatives for internal and external audiences
• Support the team in positioning new joiners as culture ambassadors from the moment they join

Compliance & Data Administration

• Ensure all onboarding compliance tasks (company and client requirements) are completed by each new joiner within required timelines
• Track and follow up on outstanding compliance items, escalating any risks to the Assistant Manager
• Maintain the accuracy and confidentiality of all new joiner records in line with data protection policies
• Support audit-readiness by keeping employee files and onboarding records in good order at all times

Qualifications

REQUIRED SKILLS & COMPETENCIES

• Strong administrative and organisational skills with excellent attention to detail
• Confident written and verbal communicator — able to engage professionally with new joiners and internal stakeholders
• Comfortable working in a fast-paced, people-focused environment with multiple priorities
• Basic to intermediate content creation skills — experience with Canva, PowerPoint, Adobe Express or similar is advantageous
• Comfortable handling basic video capture and editing for social or internal content
• Proactive and solutions-oriented — able to anticipate needs and resolve issues quickly
• High level of discretion and professionalism when handling sensitive new joiner information
• Team player who actively supports colleagues and contributes to a positive team culture

MINIMUM REQUIREMENTS

• Matric / Grade 12 (required)
• Relevant certificate or diploma in HR, Business Administration, Marketing or Communications (advantageous)
• 1–2 years’ experience in an administrative, HR, onboarding facilitator, or events coordination 
• Exposure to ATS, HRIS or onboarding systems is advantageous
• BPO / contact centre environment experience is an advantage but not required

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Job Description

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

• Answers questions to providers related to Benefit Plans, Claims and related topics
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Qualifications

• Good computer navigation skills
• Typing speed of 30 Words per Minute with 95% Accuracy 
• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work and collaborate effectively with internal customer
• Preferred knowledge of medical terminology
• Preferred ability to make sound decisions under the direction of Supervisor
• Preferred ability to analyze and resolve problems with minimal supervision
• Ability to navigate multiple systems and applications 
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to make sound judgments based on available information.
• Excellent written and oral communication skills 
• Strong critical thinking skills and attention to detail
• Experience in using email and Web-enabled applications

go to method of application »

Job Description

• Ensure seamless onboarding experience for Healthcare new hires. The primary responsibilities include generating the final list of new hires, coordinating the Day Zero Cadence, managing pre-employment requirements and compliance, facilitating the induction process, endorsing pre-process training, engaging in weekly cadence meetings, and participating in the onboarding program's various phases.

Responsibilities

Team & Performance Management

• Lead and manage a team of agents to achieve productivity and quality targets.
• Monitor performance metrics, conduct coaching sessions, and provide constructive feedback.
• Set clear goals, KPIs, and performance expectations.
• Recognize high performance and implement strategies to reduce attrition.

Operational Excellence

• Manage day-to-day call operations, ensuring adherence to service level agreements.
• Prepare and present performance and operational reports to management and clients.
• Participate in recruitment, onboarding, and training of new team members.
• Ensure compliance with company and client policies.

Customer Service & Quality Assurance

• Oversee customer interactions to ensure professionalism and quality.
• Address escalations and resolve issues promptly.
• Implement process improvements to enhance service delivery.

Reporting & Analytics

• Collate, analyze, and present process-level data for decision-making.
• Maintain MIS reports and ensure accuracy and timeliness of submissions.
• Support automation and efficiency improvements in reporting processes.

Qualifications

• Minimum Grade 12 / Diploma / Graduate (minimum 12 years of formal education).
• At least 2 years’ experience in a BPO/Offshore environment in a Team Leader or Assistant Manager role.
• Strong leadership, communication, and client-facing skills.
• Solid understanding of performance management and operational excellence principles.
• Proficiency in MS Office and MIS reporting tools preferred.