Hot Openings at Datafin Recruitment

ENVIRONMENT:

• Our client is a growing high quality Managed Service Provider Company with an increasing client base. They are looking for the right person to join their Remote Support Team to assist in proactively supporting their growing number of IT Support clients.
• Applicants for the job should have excellent verbal communication skills, with the ability to explain technical terms in plain and simple language. The successful applicant will be required to demonstrate a good level of communication.
• The candidate must be professional and presentable.  It is crucial that the preferred candidate can demonstrate independent troubleshooting skills and a high level of knowledge in business network technologies. It is important the candidate can demonstrate examples of independent working over a range of client networks.

DUTIES:

• First line call handling, ticket logging, remote support and escalation of helpdesk tickets.
• Manage and monitor call queues ensuring adherence to SLA’s.
• Ensure that customers are updated regularly on the status of their issues.
• Effectively assign tickets to the relevant team based on priority, category & SLA.
• Troubleshoot issues with client workstations, servers & network infrastructure.
• Identify reoccurring incidents.
• Work with third party vendors to troubleshoot hardware and software faults.
• Ensure all documentation is clear, concise, and updated in the helpdesk system.

REQUIREMENTS:

• Basic Microsoft Exchange admin skills.
• Working knowledge of Windows desktop operating system.
• Knowledge of server operating system and network architecture (DNS, DHCP, TCP/IP).
• Microsoft Server 2012 Onwards, Active Directory, Exchange 2013 Onwards and Hyper-V.
• Experience in an MSP environment.
• Microsoft Office 365, Azure Active Directory, Exchange Online, Teams, SharePoint Online and AD Connect.
• You should be able to work under pressure and multitask.
• You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.
• You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and apply knowledge.
• You should enjoy working with customers and take pleasure & pride in resolving their issues.

ATTRIBUTES:

• Passionate and Innovative
• Collaborative
• Transparent
• Efficient
• Respectful and Supportive

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ENVIRONMENT:

• A leading Security Solutions provider is seeking an Intermediate C++ Backend Engineer to join its technology team. This role focuses on the design, development, and maintenance of high-performance backend applications responsible for processing large volumes of real-time data.
• Working within a collaborative engineering environment, you will contribute to scalable, reliable, and efficient software solutions while supporting critical business systems and data processing platforms. Exposure to embedded systems development would be advantageous but is not essential.
• The ideal candidate will have strong C++ development experience, solid SQL skills, and a passion for building robust backend systems capable of handling high-throughput workloads.

DUTIES:

• Develop, maintain, and enhance backend applications using C++.
• Design and implement scalable, high-performance software solutions.
• Analyse technical requirements and translate them into functional software components.
• Develop and optimise SQL queries, stored procedures, and database interactions.
• Troubleshoot and resolve software defects, bottlenecks, and performance issues.
• Participate in system architecture discussions and technical design decisions.
• Contribute to the development of reliable, maintainable, and well-tested code.
• Collaborate with developers, testers, and business stakeholders throughout the software development lifecycle.
• Support deployment, monitoring, and ongoing maintenance of software applications.
• Prepare and maintain technical documentation.
• Contribute to embedded engineering initiatives where required.

REQUIREMENTS:

• Minimum 4 years’ experience in software development.
• Strong commercial experience developing applications in C++.
• Experience developing backend or systems-level applications.
• Strong SQL and relational database experience.
• Experience troubleshooting, debugging, and optimising software applications.
• Strong analytical and problem-solving skills.
• Ability to work effectively within a collaborative development environment.
• Excellent verbal and written communication skills.
• Relevant tertiary qualification in Computer Science, Information Technology, Engineering, or a related field advantageous.
• Must be authorised to work in South Africa.

Essential Technical Skills:

• C++
• SQL
• Highly Advantageous:
• RabbitMQ
• Apache Kafka
• Multi-threaded application development
• C#
• Microsoft Azure
• Team Foundation Server (TFS)
• Experience working with real-time data processing systems
• Experience in embedded systems development

ATTRIBUTES:

• Strong attention to detail and commitment to quality.
• Self-motivated and proactive approach to problem solving.
• Strong analytical and critical thinking skills.
• Ability to adapt to changing technical and business requirements.
• Effective team player with strong collaboration skills.
• Results-driven with a focus on delivering reliable software solutions.
• Commitment to continuous learning and professional development.

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ENVIRONMENT:

• A medical Institution is looking for a Senior Security Engineer who will be responsible to lead advanced security operations, investigations, and incident response activities. You will Act as escalation point for complex incidents and drives root cause analysis and optimisation.

DUTIES:

• Lead complex investigations correlating alerts across EDR, SIEM, Identity, Cloud, and Network platforms.
• Own incident management lifecycle including severity assessment, containment, and remediation coordination.
• Perform deep forensic analysis and root cause investigation.
• Drive SIEM engineering, detection use case development, and tuning.
• Design and implement automation, playbooks, and orchestration workflows.
• Oversee vulnerability management and risk-based remediation prioritisation.
• Lead threat hunting and integrate threat intelligence (IOCs).
• Enforce governance, compliance, and Zero Trust identity controls.
• Mentor engineers and provide technical leadership across SecOps domains.

REQUIREMENTS:

• Advanced expertise in Defender suite, Sentinel, Azure security, and SIEM engineering.
• Strong incident management and escalation handling capability.
• Deep technical troubleshooting and forensic investigation skills.
• Leadership and stakeholder engagement in high-pressure scenarios.

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ENVIRONMENT:

• A medical Institution is looking for a Security Engineer who will be responsible for day-to-day operation, monitoring, and maintenance of security platforms and ensure coverage, configuration, compliance, and effective alert handling across all security domains.

DUTIES:

• Operate and maintain Defender (Endpoint, Identity, Cloud Apps, O365), Sentinel SIEM, and Nessus.
• Ensure endpoint, server, and sensor coverage and compliance.
• Perform alert monitoring, triage, and classification.
• Support vulnerability scanning and remediation tracking with system owners.
• Support identity governance, RBAC, PIM, and access monitoring.
• Execute incident response actions and containment activities.
• Maintain integrations, logging, and reporting across tools.
• Perform configuration management, patch validation, and platform health checks.
• Support DLP, email protection, network security monitoring, and cloud app governance.

REQUIREMENTS:

• Strong operational knowledge of Microsoft security stack and vulnerability tools.
• Alert triage and basic investigation capability.
• Understanding of identity and endpoint security principles.
• Ability to work within defined processes and SLAs.

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ENVIRONMENT:

• DRIVE data-led decision-making, focusing on delivering strategic insight, improving data maturity, and influencing key business outcomes as the next Senior Data Analyst sought by a thriving Managed Service Provider.
• You will translate complex data into actionable insights, playing a key role in shaping how data is used across the business, improving performance visibility, and enabling smarter, faster decisions.
• This is a hands-on yet strategic role, ideal for someone who combines strong technical expertise with business acumen and the ability to lead initiatives and mentor others.
• You will also require 5+ years of experience in Data Analytics or a related role including advanced experience in Data Visualisation tools such as Power BI (preferred), Tableau, or similar platforms & strong proficiency in T-SQL and/or Python, Microsoft Fabric and Azure.

DUTIES:

Data Strategy & Ownership –

• Take ownership of key data domains, contributing to the development of data models, standards, and best practices to support scalable analytics across the business.

Advanced Data Analysis –

• Apply advanced analytical techniques to uncover trends, patterns, and opportunities, proactively identifying insights that drive operational and commercial performance.

Reporting & Visualisation Leadership –

• Design, develop, and optimise Power BI dashboards within the Microsoft Fabric framework, ensuring reporting is scalable, user-focused, and aligned to business priorities.

Technical Expertise (T-SQL & Python) –

• Lead the development of complex T-SQL queries and Python-based data solutions to support advanced analytics, automation, and efficient data processing.

Stakeholder Engagement & Influence –

• Partner with senior stakeholders to understand business challenges, translate requirements into analytical solutions, and influence decision-making through data storytelling.

Mentorship & Collaboration –

• Provide guidance and mentorship to Junior Analysts, promoting best practices in analytics, data modelling, and reporting.

Process Improvement & Automation –

• Identify opportunities to streamline data workflows, automate reporting processes, and improve data quality and governance across systems.

Data Quality & Governance –

• Champion data accuracy, consistency, and integrity, establishing frameworks to improve trust and reliability in business data.

Insight Communication –

• Present complex findings clearly to both technical and non-technical audiences, including senior leadership, driving understanding and action.

Advanced Excel & Analytical Tools –

• Leverage Advanced Excel capabilities and analytical tools where appropriate to support deep-dive analysis and rapid insight generation.

REQUIREMENTS:

• 5+ Years of experience in Data Analytics or a related role.
• Advanced experience in Data Visualisation tools such as Power BI (preferred), Tableau, or similar platforms.
• Strong proficiency in T-SQL and/or Python for data extraction, transformation, and analysis.
• Experience working with modern data platforms (e.g., Microsoft Fabric, Azure, or similar environments).
• Demonstrated experience in building and maintaining scalable reporting solutions.
• Strong analytical, problem-solving, and critical thinking skills.
• Experience engaging with senior stakeholders and translating business needs into analytical solutions.
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, and automation techniques.
• Strong organisational skills with ability to manage multiple priorities and deadlines.

Nice-to-haves –

• Experience mentoring or leading Junior Analysts.
• Knowledge of Data Governance, Data Modelling, and Data Architecture principles.
• Experience in Construction, Plant Hire, Logistics, or Asset-heavy industries.

ATTRIBUTES:

• A strong passion for data, with the ability to connect analytics to real business impact.
• Proven ability to lead analytical initiatives and influence stakeholders at all levels.
• A proactive mindset with confidence to challenge assumptions and propose improvements.
• Strong attention to detail combined with a strategic perspective.
• Excellent communication and data storytelling skills.
• A collaborative approach with experience working across cross-functional teams.

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ENVIRONMENT:

• A thriving Managed Service Provider seeks a Junior Data Analyst who enjoys working with real-world operational data and engaging with stakeholders to solve business problems.
• Your core role will entail helping turn operational, commercial, and performance data into meaningful insights that support better decision-making across the business.
• You will work closely with Operational, Commercial, Finance, and IT teams to analyse data from across the business and translate it into clear, actionable insights, focusing on improving visibility of performance, utilisation, efficiency, and compliance through high-quality reporting and analysis.
• The ideal candidate must have 2+ years’ experience in Data Visualization using tools like Power BI, Tableau, or similar platforms, or exposure to T-SQL for querying databases or Python for basic data manipulation.

DUTIES:

• Data Collection & Processing: Gathering, clean, and organise large datasets from multiple sources, ensuring data accuracy and reliability.
• Data Analysis: Apply advanced analytical techniques to identify trends, generate insights, and support business decisions.
• Reporting & Visualization: Create reports and data visualisations using Power BI within the MS Fabric framework, presenting findings in a clear and easy-to-understand format.
• T-SQL and Python: Perform T-SQL queries (or Python scripts) to extract and manipulate data for analysis and reporting tasks.
• Collaboration: Work closely with Senior Analysts and other departments to understand business needs and contribute to ongoing projects.
• Documentation & Process Improvement: Document analysis processes, workflows, and procedures, identifying areas for optimization and efficiency improvements.
• Attention to Detail: Ensure high accuracy in all aspects of data cleaning, analysis, and reporting to maintain quality standards.
• Critical Thinking: Understand the data, ask relevant questions, and derive actionable insights to maximize its value.
• Communication: Present findings effectively through written and verbal communication, tailoring insights for technical and non-technical audiences.
• Excel Proficiency: Use advanced functions in Microsoft Excel, including pivot tables, v-lookups, and basic macros, for data organization and analysis.

REQUIREMENTS:

• 2 + Years of experience in Data Visualization using tools like Power BI, Tableau, or similar platforms, or exposure to T-SQL for querying databases or Python for basic data manipulation.
• Strong organizational and time management skills to handle multiple reporting deadlines.
• Excellent attention to detail, ensuring accuracy in all aspects of work.
• Strong analytical and critical thinking abilities to interpret data and generate actionable insights.
• Effective communication skills to present findings to technical and non-technical audiences.
• Proficiency in Microsoft Excel, including functions like pivot tables, v-lookups, and basic macros.

ATTRIBUTES:

• A passion for data and problem-solving, with curiosity to uncover insights and address challenges.
• Strong attention to detail and a methodical approach to data analysis and reporting.
• An eagerness to learn new tools and techniques, staying up to date with advancements in data analytics.
• Strong communication skills, with the ability to effectively collaborate in a team environment.

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ENVIRONMENT:

• Our client is a fast-paced, excellence-driven organisation with a medium-sized structure supported by a small, agile IT team. The environment requires a hands-on IT leader who is comfortable operating across strategic, operational, and technical domains.
• The IT Manager will work closely with executive leadership, creative teams, and operational staff, ensuring seamless IT service delivery across all business functions. The role demands flexibility, including availability after hours when required, and a strong culture fit within a high-performance, solution-oriented organisation.
• The IT environment includes modern collaboration tools, Apple/macOS-heavy ecosystems, Microsoft Office 365 integration, hybrid meeting infrastructure, and enterprise-level networking and security systems.

DUTIES:

IT Manager Core Responsibilities

• Define and execute IT strategy aligned with business objectives.
• Drive IT roadmap planning, system design, and implementation initiatives.
• Ensure proactive identification and mitigation of security risks.
• Manage patching cycles and system updates across critical infrastructure.
• Oversee IT escalations and ensure timely resolution of critical incidents.
• Lead ISO27000 compliance initiatives and maintain information security standards.
• Manage supplier relationships, procurement, and contract renewals.
• Ensure accurate documentation of IT systems, networks, and infrastructure.
• Drive continuous improvement of IT processes, systems, and user experience.
• Lead, manage, and develop the IT support team, ensuring effective service delivery and professional growth of team members.
• Oversee daily IT operations, including management and resolution of Service Desk tickets.
• Provide escalation support for IT issues beyond first-line support.
• Manage walk-in support requests, with priority support for executives and senior stakeholders.
• Ensure daily technical checks of boardrooms, hybrid meeting setups, cameras, and related infrastructure.
• Oversee ad hoc IT support for events, including client activations and live setups.
• Manage onboarding and offboarding processes, including user accounts, email signatures, and system access.
• Oversee IT asset management, including issuing, tracking, and retrieval of company devices and equipment.
• Manage software licensing (including Adobe, Microsoft, Slack, and other enterprise tools).
• Monitor and ensure system health, including backups, server status, email flow, and wireless/network performance.
• Perform hardware allocation and reassignment in collaboration with the IT team.
• Support basic IT project management initiatives and system improvements.
• Maintain network and server documentation, including diagrams and system architecture records.
• Engage in supplier and vendor management, including purchasing and contract negotiation.
• Oversee IT budgeting, financial tracking, and cost control in collaboration with leadership.
• Ensure proactive cybersecurity monitoring and prevention of potential breaches.
• Lead IT training, upskilling, and knowledge development across the IT team and end users.
• Support ISO27000-related initiatives and compliance requirements.
• Act as Information Officer for POPIA and data privacy compliance, including liaison with regulators where required.

REQUIREMENTS:

Experience & Technical Requirements

• Minimum 5 years’ experience in an IT Manager role with direct reports.
• Strong leadership experience in managing and developing IT teams.
• Advanced knowledge of Apple/macOS, iOS environments, and integration with Microsoft Office 365 and enterprise applications.
• Strong networking expertise, including Wi-Fi optimisation and troubleshooting to ensure uninterrupted service.
• Experience managing hybrid meeting environments (boardrooms, plug-and-play conferencing, cross-platform connectivity).
• Solid understanding of cybersecurity principles, POPIA compliance, and data protection frameworks.
• Strong financial acumen, including IT budgeting, forecasting, and supplier negotiations.
• Experience managing IT systems, hardware, software, licensing, and asset lifecycle management.
• Understanding of AI technologies and their impact on business and IT transformation.
• Exposure to IT infrastructure including servers, backups, networks, and monitoring systems.

ATTRIBUTES:

• Strong strategic thinking with a proactive, solution-driven mindset.
• Excellent leadership and people management capabilities.
• High level of accountability and ownership.
• Strong communication and stakeholder management skills.
• Ability to thrive in a fast-moving, high-pressure environment.
• Strong attention to detail with a focus on operational excellence.
• Adaptable, resilient, and comfortable with shifting priorities.
• Passion for technology, innovation, and continuous improvement.
• Strong cultural alignment with a performance-driven, collaborative organisation.

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ENVIRONMENT:

• Our client is a well-established Wealth Management business seeking an experienced Operations Support professional to join their Cape Town team. This role is ideal for someone with a strong operational background within Financial Services who enjoys process management, administration, client support, and ensuring the smooth running of day-to-day operations.
• While the business operates within the Wealth Management sector, this is not a Wealth Manager, Financial Advisor, or Para-Planner career path. They are specifically looking for someone who enjoys and wants to remain within an operational support environment rather than moving into Wealth Management or advisory functions.

REQUIREMENTS:

• 3+ years’ experience in an Operations, Administration, Client Services, Practice Management, or Operational Support role within Financial Services.
• Strong administrative, organisational, and process management skills.
• Experience supporting advisors, consultants, or client-facing teams.
• Excellent attention to detail and ability to manage multiple priorities.
• Strong communication and stakeholder engagement skills.
• Comfortable working in a fast-paced, professional environment.
• Proficient in Microsoft Office and financial services administration systems.

Advantageous

• Experience within Wealth Management, Investments, Financial Planning, Employee Benefits, Insurance, or related Financial Services environments.
• Exposure to compliance, client onboarding, reporting, or operational process improvement.

ATTRIBUTES:

• Highly organised and detail oriented.
• Process-driven and dependable.
• Strong problem-solving ability.
• Professional and client focused.
• Someone who enjoys operational excellence and wants to build a long-term career within operations support rather than transitioning into a Wealth Management advisory role.

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ENVIRONMENT:

• Our client is a leading industrial IoT company in South Africa, specializing in AI-enhanced solutions for digital productivity, workplace safety, and employee healthcare.
• They are currently seeking an Implementation & Platform Engineer to oversee the software commissioning and support of their smart sensors, which monitor mining processes, as well as to ensure high uptime through continuous monitoring of deployed sensors.

DUTIES:

• Support clients in identifying, implementing, and testing optimal software solutions.
• Installation, testing, and troubleshooting of software solutions.
• Calibration and configuration of sensor software installed on site.
• Monitoring servers and sensors deployed in the field on an ongoing basis as part of standby support and during deployment phase of a project.
• Commissioning of software via Ansible, Azure IoT, Git, and Docker Containers.
• Create and update Support and Commissioning documentation.
• Debug networking issues systematically.
• Inform relevant S3 team(s), as well as internal and external stakeholders where needed, if issues are detected in software that hinders clients’ operation.
• Ensure clients are satisfied with the results of implemented solutions provided by S3.
• Keep clients in the loop when addressing issue during the project deployment phase.
• Assist internal & client IT departments with infrastructure architecture planning and maintenance.

REQUIREMENTS:

Minimum Requirements:

• Certificate or diploma in IT or related qualification.

Desired Experience:

• At least 3-5 years’ experience in an Application, Implementation, IT support, or a similar role, in the IT and tech industry.
• Comfortable with Linux over command line/SSH.
• Working knowledge of IP networking, network debugging and basic firewall setup.
• Basic knowledge of scripting with Python or Bash.
• Comfortable reading/editing TOML, JSON and Python config files.
• Basic working knowledge of Git and service like GitHub/Gitlab
• Knowledge of cloud IoT technologies, such as AWS/Azure IoT.
• Knowledge of Docker/Containers would be advantageous.
• Experience with OPC industrial protocol would be beneficial.
• Working knowledge of SQL Databases and SQL Queries would be beneficial.
• Willing to demonstrate personal/professional software projects.

ATTRIBUTES:

• Strong sense of ownership and responsibility.
• Willing to ask questions.
• Strong communication and interpersonal skills.
• Technical aptitude and ability to learn and adapt.
• Team player.
• Strong problem solving and analytical skills.

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ENVIRONMENT:

• A dynamic Micro Insurer urgently seeks an energetic, positive and self-driven Complaints Quality Assurance Officer to monitor and evaluate inbound and outbound complaint calls.
• You will also ensure all handling of complaints is compliant with insurance regulations, TCF principles, and internal frameworks, and compile weekly and monthly QA reports while tracking improvements in quality scores and complaint resolution efficiency.
• Applicants must have Grade 12/Matric or similar qualification and preferably a Degree/Diploma in Business Administration, Insurance or related field with 2+ years’ experience in insurance complaints handling, call centre, QA or customer service monitoring including proficiency in MS Office – Excel, Word & Outlook.

DUTIES:

• Monitor and evaluate inbound and outbound complaint calls.
• Assess calls.
• Ensure all handling of complaints is compliant with insurance regulations, TCF principles, and internal frameworks.
• Provide structured feedback and coaching.
• Implement improvements based on QA findings.
• Compile weekly and monthly QA reports.
• Track improvements in quality scores and complaint resolution efficiency.
• Collaborate with cross-functional teams to enhance scripts, procedures and customer interaction standards.
• Support onboarding and refresher training for new and existing consultants.
• Assist with operational backlogs and ad hoc reporting.

REQUIREMENTS:

Qualifications –

• Grade 12 or similar qualification is essential.
• Degree or Diploma in Business Administration, Insurance or related field is preferred.

Experience/Skills –

• 2+ Years’ experience in insurance complaints handling, call centre, QA or customer service monitoring.
• Admin experience.
• Experience with MS Office, especially Excel, Word and Outlook are required.
• Excellent written and verbal communication skills in English is essential.

Advantageous –

• Experience in regulated environments.
• Additional proficiency in Afrikaans, isiXhosa, isiZulu.

ATTRIBUTES:

• Ensure that clients/staff are addressed in a professional, helpful, and friendly manner.
• Ability to work independently and in a team with a strong focus on results.
• Good time management and attention to detail.
• Adhere to deadlines and be able to work under pressure.
• Ability to use own initiative and be proactive.
• Responsible & Reliable.
• Honesty & Integrity.