Industrial Engineer - Stellenbosch at HeroTel

Key responsibility areas will include but not be limited to:

Process Engineering

• Employ industry best practices to analyze existing business processes.
• Conduct thorough analysis to identify bottlenecks, inefficiencies, and areas for possible improvement, automation or optimization.
• Re-engineer processes to optimize efficiency and effectiveness.
• Collaborate with operational teams to identify areas where processes can be enhanced.
• Guide operational teams in implementing the most efficient processes.
• Develop and document business process standards to ensure consistency and efficiency.
• Maintain an up-to-date repository of process documentation.
• Communicate identified business processes to the Business Systems Analysts, Systems Architect, and the larger Business Systems Team.
• Work with process stakeholders to automate or digitize the identified processes.
• Implement change management activities to facilitate smooth process transitions.
• Conduct regular reviews to ensure that the developed or optimized processes comply with both customer and company standards.
• Identify and address any deviations from the proposed standards.
• Continuously improve and update process standards based on evolving business needs.

Project Management

• Ensuring process project deadlines are met and stakeholders kept informed on progress.
• Adapt process project plans to changes in requirements and scope.
• Facilitate effective communication and collaboration among team members and stakeholders.
• Ensuring projects adhere to frameworks and all project documentation is maintained.
• Maintaining and monitoring project plans, project schedules, budgets and expenditures.
• Facilitate cross-functional projects.
• Reporting & Administration
• Prepare and distribute regular reports on process analysis, improvement initiatives, and their outcomes.
• Maintain accurate and up-to-date records of process changes, standard documentation, and workflow versions.
• Ensure documentation compliance with internal guidelines and audit requirements.
• Collaborate with stakeholders to gather process requirements, discuss improvement opportunities, and provide updates on progress.
• Communicate effectively to convey complex process-related information to both technical and non-technical stakeholders.
• Detailed process analysis reports with findings and recommendations.
• Well-documented business process standards, including standard operating procedures and workflow diagrams.
• Implementation plans outlining the execution of process improvements, including timelines and resource allocation.
• Regular progress updates and status reports on ongoing process improvement initiatives.
• Collaborate with stakeholders, including Business Systems Analysts, Systems Architects, and operational teams, to convey identified business processes and discuss improvement opportunities.

Key Outputs:

Daily Output

• Collaborate with relavant teams and subject matter experts to understand business requirements.
• Analyze existing processes and identify areas for improvement.
• Document process changes and update workflow documentation.
• Review and update documentation and workflow version control.
• Respond to stakeholder inquiries and provide support as needed.

Weekly Output

• Liaise with Business Systems Analysts, Systems Architects, and the larger Systems Team to convey identified business processes.
• Conduct meetings and discussions with subject matter experts to analyze process opportunities when required by Business Systems Team to complete application projects.
• Propose initiatives for process improvements.
• Monthly Output
• Liaise with Business Systems Analysts, Systems Architects, and the larger Systems Team to convey identified business processes.
• Conduct meetings and discussions with subject matter experts to analyze process opportunities when required by Business Systems Team to complete application projects.
• Propose initiatives for process improvements.

The successful candidate must have the following experience/skills: -

Work Experience and Competencies:

• 3 years working experience, with 2+ years’ experience in a similar position.
• Telecoms industry experience advantageous.
• Ability to analyse information obtained from customers and key stakeholders.
• Strong understanding of and experience in business process analysis methods, tools and
• applications.
• Ability to work effectively both independently and as part of a team.
• Collaborate with other teams and functional subject matter experts at all levels.
• Have a high cross-functional acumen.
• Strong detailed oriented approach to task execution.
• Strong communication skills, both verbal and written.
• Strong administrative skills.
• Strong analytical, organizational, and time management skills.
• Critical Thinking.
• Experience in project management

Qualifications

• A University Degree in Industrial Engineering or relevant tertiary qualification will be beneficial.