Consolidating
HeroTel is consolidating the WISP market in order to provide fast internet to the entire South Africa at affordable prices.
Partnering
By partnering WISP’s and working together we can bring premium Internet to all South Africans at a much faster rate than currently provided.
Helping
Through helping the WISP we can help the customer. We prov...
Read more about this company
Key Performance Areas would include, but are not limited to:
- Assist in the construction, installation and maintenance of communications tower, fibre networks and support structure.
- Meet project deadlines and be able to respond to any type of network tower outage, this includes both highsite outages as well as fibre network breaks.
- Climb tall structures daily (50 meters or more) with a load of up to 20kg.
- Analyse situations accurately, Identifying potential future risk factors that will influence the performance of the high site and maintaining a safe working environment, while executing an appropriate course of action as presented by a senior team member when risks become apparent.
- Climbing and working on communications towers for the purpose of installing, replacing and repairing antenna systems/equipment and general tower maintenance.
- Building and repairing fibre network infrastructure for the purpose of maintaining and expanding the existing fibre infrastructure where damages might occur or small expansions are needed.
- Install and maintain various cable and connector types.
- Weatherproof all types of installations.
- Install, maintain and repair power equipment and data routers.
- Follow instructions accurately according to the work schedule (ticket/job card). Escalate situations to the senior technician and/or infrastructure team leader when factors may arise that will impair him/her in completing his/her work order successfully.
- Identify safety hazards and perform duties in a safe manner.
- Communicate and report verbally and in writing to other team members and management.
- Work with and maintain basic hand tools and mechanical equipment.
- Travel extensively, sometimes at short notice.
- Erecting of self-supporting and stayed masts.
- Any ad Hoc tasks as required by their manager.
The successful candidate must have the following experience/skills:
- 1 to 2 years of industry experience.
- Driver's license (Off-road driving experience will be advantageous).
- Must meet the requirements of and have an up-to-date medical certificate.
- Successfully completed the Working at Heights and Tower Rescue Training.
- Technically inclined.
- Experience in manual labour, related to site preparation and/or equipment setup, having experience in both the ibre and RF fields with be advantageous
- Hand skills and working knowledge of hand tools and mechanical equipment
- Must be able to work at heights and confined spaces.
- Must have a good understading of the Municipal regulations and/or by-laws.
- Must be proficient in the use of safety equipment, harnesses and climbing gear.
- Be familiar with the hazards associated with tower climbing, construction equipment and working on or near nergized lines and equipment.
- Must be physically fit to climb towers via ladders, carry equipment such as tools and gear, no fear of heights, must be able to work in various environmental conditions such as winds, rain, snow, extreme heat conditions etc., the ability to climb structures (sometimes 50 meters or more) with a 20kg load.
- Employee weight and tools combined may not exceed 125 kg weight limit as specified by the manufacturer of safety equipment.
- Employee's waist circumference must not exceed 150 cm measured at the navel as specified by the manufacturer of safety equipment.
- Basic computer skills.
- Basic understanding of electricity (AC/DC).
- Basic understanding of solar energy.
- Basic understanding of power and battery equipment.
- Basic network and RF principles and troubleshooting.
- Adequate knowledge of network hardware and Software.
- Adequate knowledge of routing and RF protocols.
- Basic knowledge of cable and trunking techniques.
- Be able to communicate effectively with the entire team.
- Have basic fault finding and problem-solving skills.
- Able to prioritize tasks according to their importance / urgency.
Education Requirements:
- Grade 12 (Maths and science will be advantageous).
go to method of application »
Key Performance Areas would include, but are not limited to:
- Assist in the construction, installation and maintenance of communications tower, fibre networks and support structure.
- Meet project deadlines and be able to respond to any type of network tower outage, this includes both highsite outages as well as fibre network breaks.
- Climb tall structures daily (50 meters or more) with a load of up to 20kg.
- Analyse situations accurately, Identifying potential future risk factors that will influence the performance of the high site and maintaining a safe working environment, while executing an appropriate course of action as presented by a senior team member when risks become apparent.
- Climbing and working on communications towers for the purpose of installing, replacing and repairing antenna systems/equipment and general tower maintenance.
- Building and repairing fibre network infrastructure for the purpose of maintaining and expanding the existing fibre infrastructure where damages might occur or small expansions are needed.
- Install and maintain various cable and connector types.
- Weatherproof all types of installations.
- Install, maintain and repair power equipment and data routers.
- Follow instructions accurately according to the work schedule (ticket/job card). Escalate situations to the senior technician and/or infrastructure team leader when factors may arise that will impair him/her in completing his/her work order successfully.
- Identify safety hazards and perform duties in a safe manner.
- Communicate and report verbally and in writing to other team members and management.
- Work with and maintain basic hand tools and mechanical equipment.
- Travel extensively, sometimes at short notice.
- Erecting of self-supporting and stayed masts.
- Any ad Hoc tasks as required by their manager.
The successful candidate must have the following experience/skills:
- 2 to 4 years of industry experience.
- Driver's license (Off-road driving experience will be advantageous).
- Must meet the requirements of and have an up-to-date medical certificate.
- Successfully completed the Working at Heights and Tower Rescue Training.
- Technically inclined.
- Experience in manual labour, related to site preparation and/or equipment setup, having experience in both the ibre and RF fields with be advantageous
- Hand skills and working knowledge of hand tools and mechanical equipment
- Must be able to work at heights and confined spaces.
- Must have a good understading of the Municipal regulations and/or by-laws.
- Must be proficient in the use of safety equipment, harnesses and climbing gear.
- Be familiar with the hazards associated with tower climbing, construction equipment and working on or near nergized lines and equipment.
- Must be physically fit to climb towers via ladders, carry equipment such as tools and gear, no fear of heights, must be able to work in various environmental conditions such as winds, rain, snow, extreme heat conditions etc., the ability to climb structures (sometimes 50 meters or more) with a 20kg load.
- Employee weight and tools combined may not exceed 125 kg weight limit as specified by the manufacturer of safety equipment.
- Employee's waist circumference must not exceed 150 cm measured at the navel as specified by the manufacturer of safety equipment.
- Basic computer skills.
- Basic understanding of electricity (AC/DC).
- Basic understanding of solar energy.
- Basic understanding of power and battery equipment.
- Basic network and RF principles and troubleshooting.
- Adequate knowledge of network hardware and Software.
- Adequate knowledge of routing and RF protocols.
- Basic knowledge of cable and trunking techniques.
- Be able to communicate effectively with the entire team.
- Have basic fault finding and problem-solving skills.
- Able to prioritize tasks according to their importance / urgency.
Education Requirements:
- Grade 12 (Maths and science will be advantageous).
- OSHA Certification will be advantageous.
go to method of application »
Key Performance Areas would include, but are not limited to:
- Analyzing and reporting on monthly NPS, contacting detractors and building reports.
- Analyzing and reporting on Operational NPS, contacting detractors and building reports.
- Handling all cancellations, making contact with customers ensure proper process is followed.
- Up-selling of existing customers to our Herotel packages, analyzing customer needs and suggesting new packages.
- Execution of Special projects, Enigma ready, customer database clean-ups.
- Handling all customer queries directed at customer care.
- Incoming customers complaints (not linked to any other department).
- High level monitoring of tickets, send to relevant department HOD for immediate attention.
- Proactive retention on detracting customers.
- Handling all upgrades and downgrades
The successful candidate must have the following experience/skills:
- At least a minimum of 6-months Customer Service experience.
- Ability to work in a team.
- Must be a team player.
- Proficient in both English and Afrikaans.
- Strong communications skills, ability to communicate clearly, both written and verbal.
Education Requirements:
go to method of application »
Key Performance Areas would include, but are not limited to:
- Answering incoming sales calls.
- Assisting walk-in clients by taking them through the manual or digital onboarding process.
- Processing all online leads through the digital onboarding process, ensuring accurate information.
- Following up social media leads daily, processing them through digital onboarding.
- Checking availability of Fibre/Wireless connection prior to quotation.
- Site survey bookings for Wireless clients.
- Processing tickets for moves and relocations for Fibre/Wireless.
- Processing tickets for client switches from Wireless to Fibre.
- Booking installation dates with installation co-ordinators.
- Strictly adhering to all SOPs and other internal processes & procedures.
- Attending and assisting with marketing events where required.
- Maintaining data accuracy in orders and invoices.
- Maintaining and updating sales and customer records.
- Contacting clients to obtain missing information or answer queries.
- Communicating important feedback from customers internally to Management.
- Ensuring personal sales targets are met and report any deviations.
- Staying up to date with new products and features.
- Effective teamwork with all other Departments in the Regional Hub.
- Embody the highest levels of professionalism, integrity and honesty.
- Always portray the company to stakeholders in a positive manner.
- Diligently follow-through of all tasks assigned by Management.
The successful candidate must have the following experience/skills:
- Computer skills (MS Office), and experience with CRM software is an advantage.
- Excellent communication skills - verbal & written.
- Customer service skills.
- Problem-solving skills.
- Time management skills.
- General telephone etiquette.
- Product knowledge.
- Fluent in English and Afrikaans.
- Ability to work under pressure and to strict deadlines.
- Comfortable operating in a fast-changing environment.
- A team player with high level of dedication.
Education Requirements:
- Grade 12 is required.
- Approximately 1 year experience in General or Sales Administration.
go to method of application »
Key Performance Areas would include, but are not limited to:
- Analyzing and reporting on monthly NPS, contacting detractors and building reports.
- Analyzing and reporting on Operational NPS, contacting detractors and building reports.
- Handling all cancellations, making contact with customers ensure proper process is followed.
- Up-selling of existing customers to our Herotel packages, analyzing customer needs and suggesting new packages.
- Execution of Special projects, Enigma ready, customer database clean-ups.
- Handling all customer queries directed at customer care.
- Incoming customers complaints (not linked to any other department).
- High level monitoring of tickets, send to relevant department HOD for immediate attention.
- Proactive retention on detracting customers.
- Handling all upgrades and downgrades
The successful candidate must have the following experience/skills:
- At least a minimum of 6-months Customer Service experience.
- Ability to work in a team.
- Must be a team player.
- Proficient in both English and Afrikaans.
- Strong communications skills, ability to communicate clearly, both written and verbal.
Education Requirements:
go to method of application »
Key Performance Areas would include, but are not limited to:
- Gathering, verifying, and documenting business requirements.
- Generating, refining, and validating functional specifications of business requirements.
- Designing and developing solutions to meet business needs, including software applications, workflows, and data models.
- Developing test cases and validating test results of user acceptance testing.
- Working with Developers and Quality Assurance to breakdown functional specifications and agree acceptances criteria.
- Providing ongoing support and maintenance for existing systems.
- Analyzing existing systems and highlight areas of improvements.
- Enhancing opportunities by identifying new functions or services to be developed.
- Performing gap analysis and recommend solutions.
- Facilitating change management and configuration management.
- Facilitating release documentation and training materials.
Key Outputs:
- Comprehensive requirement documentation (user stories, use cases, etc.).
- Clear specifications for development teams.
- Gap analysis reports and proposed solutions.
- Process flows and workflow diagrams.
- User training materials and support documentation.
The successful candidate must have the following experience/skills: -
Work Experience:
- At least 5-Years' Business Analysis experience.
- Thorough knowledge of OSS/BSS systems and related CRM and ERP functions.
- Preference will be to candidates with telecoms experience
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Key Performance Areas would include, but are not limited to:
First contact and first call customer support:
- Offer first call resolution support to customers via telephone, WhatsApp, Webchat, Distant-Desktop, Route-this and and e-mail.
- Assist walk-in clients where applicable.
- Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required.
- Log requests through Herotel’s ticketing system, and update ticket status daily.
- Attempt to resolve the issue permanently on first call and on the same day, including following up and providing regular (minimum hourly, and no less than daily) feedback to customers.
- Regularly check Microsoft Teams and QContact for notices requiring callbacks.
- Troubleshooting, problem solving and monitoring:
- Gather information through analytical trouble shooting or problem research to determine the nature of faults (including determining whether the fault is a is a customer side or WAN fault).
- Make use of troubleshooting tools such as tracert, ping, bandwidth test and RouteThis.
- Where the call can’t be resolved, escalate the call timeously to the correct person or team (either Tier 2 Agent or Team Leader/Team Captain or Technical, NOC or distribution teams).
- Identify trends with incoming calls, issues and support requests, and escalate them to the Team Captain or Team Leader immediately.
- Customer-side faults:
- Provides basic to advanced troubleshooting on customer-side faults, including password changes, usage reports, application login problems and VOIP).
- Internal/network faults:
- Identify network issues (e.g., uplink problems, such as a backhaul upstream service provider problem, a fibre PON failure, or a wireless tower failure) through gathering information and troubleshooting and escalate to NOC through ticketing system.
- Assist Field Technicians remotely with troubleshooting, configuration & service credentials (username and password).
- Team support:
- Provide support to Helpdesk Teams by assisting with ticket backlogs when required.
- Adhere to and contribute to internal technical documentation and knowledgebase.
- Reporting back regularly on ad hoc requests for data capturing relating to specific projects or assignments.
- Work in a team and collaborate to improve customer support.
- Research and remain up to date with current industry and technologies and share learnings with the team.
- Become familiar with department policies and SOPs.
- Learn to use company software programmes, tools.
- Attend and participate in team MOS (management operating systems) meetings.
The successful candidate must have the following experience/skills:
- Networking, ICT and Telecommunications technology and industry knowledge.
- Proven knowledge and understanding of TCP/IP, DNS, DHCP, routers and switches.
- Troubleshooting skills in a networking environment.
- Basic understanding of PC hardware setup and configuration advantageous.
- Layer 2 switching knowledge/ability advantageous.
- Knowledge of Mikrotik, Cambium, Ubiquiti and totolink hardware.
- Ability to work independently, including remotely (when required).
- Must be willing to work shifts, including evenings and weekends.
- Ability to work under pressure and according to specific call resolution targets.
- Microsoft Office (outlook, Teams – required, Word and Excel advantageous).
- Proficient in English (written and verbal), second language preferable.
Education Requirements:
- Grade 12 / Senior Certificate.
- N+ & A+ certification, or at least 1 year experience in an Internet Service Provider helpdesk call center or ticketing environment.
- Min 1-year of experience working with Wireless and Wi-Fi Routers.
- Additional ICT qualification advantageous).
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Key responsibility areas will include but not be limited to:
Process Engineering
- Employ industry best practices to analyze existing business processes.
- Conduct thorough analysis to identify bottlenecks, inefficiencies, and areas for possible improvement, automation or optimization.
- Re-engineer processes to optimize efficiency and effectiveness.
- Collaborate with operational teams to identify areas where processes can be enhanced.
- Guide operational teams in implementing the most efficient processes.
- Develop and document business process standards to ensure consistency and efficiency.
- Maintain an up-to-date repository of process documentation.
- Communicate identified business processes to the Business Systems Analysts, Systems Architect, and the larger Business Systems Team.
- Work with process stakeholders to automate or digitize the identified processes.
- Implement change management activities to facilitate smooth process transitions.
- Conduct regular reviews to ensure that the developed or optimized processes comply with both customer and company standards.
- Identify and address any deviations from the proposed standards.
- Continuously improve and update process standards based on evolving business needs.
Project Management
- Ensuring process project deadlines are met and stakeholders kept informed on progress.
- Adapt process project plans to changes in requirements and scope.
- Facilitate effective communication and collaboration among team members and stakeholders.
- Ensuring projects adhere to frameworks and all project documentation is maintained.
- Maintaining and monitoring project plans, project schedules, budgets and expenditures.
- Facilitate cross-functional projects.
- Reporting & Administration
- Prepare and distribute regular reports on process analysis, improvement initiatives, and their outcomes.
- Maintain accurate and up-to-date records of process changes, standard documentation, and workflow versions.
- Ensure documentation compliance with internal guidelines and audit requirements.
- Collaborate with stakeholders to gather process requirements, discuss improvement opportunities, and provide updates on progress.
- Communicate effectively to convey complex process-related information to both technical and non-technical stakeholders.
- Detailed process analysis reports with findings and recommendations.
- Well-documented business process standards, including standard operating procedures and workflow diagrams.
- Implementation plans outlining the execution of process improvements, including timelines and resource allocation.
- Regular progress updates and status reports on ongoing process improvement initiatives.
- Collaborate with stakeholders, including Business Systems Analysts, Systems Architects, and operational teams, to convey identified business processes and discuss improvement opportunities.
Key Outputs:
Daily Output
- Collaborate with relavant teams and subject matter experts to understand business requirements.
- Analyze existing processes and identify areas for improvement.
- Document process changes and update workflow documentation.
- Review and update documentation and workflow version control.
- Respond to stakeholder inquiries and provide support as needed.
Weekly Output
- Liaise with Business Systems Analysts, Systems Architects, and the larger Systems Team to convey identified business processes.
- Conduct meetings and discussions with subject matter experts to analyze process opportunities when required by Business Systems Team to complete application projects.
- Propose initiatives for process improvements.
- Monthly Output
- Liaise with Business Systems Analysts, Systems Architects, and the larger Systems Team to convey identified business processes.
- Conduct meetings and discussions with subject matter experts to analyze process opportunities when required by Business Systems Team to complete application projects.
- Propose initiatives for process improvements.
The successful candidate must have the following experience/skills: -
Work Experience and Competencies:
- 3 years working experience, with 2+ years’ experience in a similar position.
- Telecoms industry experience advantageous.
- Ability to analyse information obtained from customers and key stakeholders.
- Strong understanding of and experience in business process analysis methods, tools and
- applications.
- Ability to work effectively both independently and as part of a team.
- Collaborate with other teams and functional subject matter experts at all levels.
- Have a high cross-functional acumen.
- Strong detailed oriented approach to task execution.
- Strong communication skills, both verbal and written.
- Strong administrative skills.
- Strong analytical, organizational, and time management skills.
- Critical Thinking.
- Experience in project management
Qualifications
- A University Degree in Industrial Engineering or relevant tertiary qualification will be beneficial.
go to method of application »
Key Performance Areas would include, but are not limited to:
- Maintain and ensure the integrity of cloud & server infrastructure.
- Analyze, test, troubleshoot and support server and cloud systems & infrastructure.
- Monitor the performance and security of all cloud & server infrastructure, databases & systems.
- Perform routine maintenance of cloud & server infrastructure.
- Manage, monitor, and routinely verify backups for all cloud & server systems & databases.
- Protects information assets by developing security strategies, directing system access control, monitoring, and response.
- Perform system and account administration tasks.
- Process support requests received from the business.
- Contribute to, maintain, and document system architecture, standards, and procedures.
- Adhere to and identify solutions that streamline the internal workflow.
- Maintain the software license register and periodically re-verify existing license validity.
- Assists in Information Technology projects to align with organizational strategic objectives, goals, and risk tolerance.
Key Outputs:
- Implement and regularly review automated monitoring for all infrastructure services.
- Maintain an up-to-date backup register and ensure all key infrastructure services are adequately backed up daily.
- Maintain detailed infrastructure documentation, including an incident register for all infrastructure incidents & outages.
- Maintain an up-to-date software license register, following pre-defined SOPs (Standard Operation Procedures).
- Manage real-time infrastructure incidents to minimize operational business impact and maximize availability.
- Perform preventative and reactive maintenance to ensure required availability of services, in line with business needs, whilst adhering to defined change management principles.
- Process support requests within SLA.
- Perform system and account administration tasks within SLA.
- Perform project-based activities as directed by the IT project manager.
- Provide detailed & accurate estimates and feedback to the business as required.
- On a monthly basis
- Review infrastructure monitoring for potential improvements Review server & infrastructure security configurations for potential improvements
- Produce a monthly dashboard of pertinent infrastructure metrics.
- On a weekly basis
- Collect relevant metrics and KPIs.
- Review all unmitigated server security vulnerabilities for possible mitigation.
- Review incident register to ensure it is up to date.
- Review recent changes to ensure documentation is up to date.
- On a daily basis
- Review backup logs to ensure all backups are completed successfully.
- Review support desk tickets to ensure all tickets are processed according to SLA.
- Review server & application logs for potential security vulnerabilities or preventative maintenance.
- Review and process system alerts.
The successful candidate must have the following experience/skills:
Work Experience and Competencies:
- 5 years hands-on, professional Infrastructure experience, ideally in a hybrid cloud environment.
- A strong understanding of Networking and Network Security in a cloud environment
- Strong experience with multiple Linux platforms
- Strong experience in virtualization solutions such as Proxmox
- Strong understanding of Docker and containerized architectures
- Experience with Infrastructure-as-Code solutions such as Terraform
- Experience with monitoring tools (Nagios, Zabbix, Prometheus, Grafana)
- Experience with log aggregation tools (ELK stack, Splunk)
- Experience with standards and best practices such as POPI, GDPR, SOC 2 compliance.
- Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction.
- Display high-energy, self-motivation, flexibility, and an ability to multitask and prioritize demands in a fast-paced environment.
- Must possess a keen attention to detail and an ability to work effectively under pressure, and during non-core hours.
- Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person.
- Must be a highly organized individual with the ability to clearly document their work in accordance with office procedures.
Qualifications
- Bachelor's Degree in IT or similar qualification
- Certification in Information Technology is advantageous.
go to method of application »
Key Performance Areas would include, but are not limited to:
- Implement and maintain all network-related automation systems.
- Work on either front-end UI/UX or back-end integration, depending on experience.
- Extend and maintain the API integrations between various network systems.
- Develop and deploy software solutions to provide network functional support.
- Work closely with the internal Technology and Business Systems development team to ensure network requirements are delivered according to specification.
- Stay up to date with the latest technologies and advancements in network automation systems.
The successful candidate must have the following experience/skills: -
Work Experience and Competencies:
- Minimum 3 years’ experience in either front end UI/UX or Back end development and integration.
- Advanced experience on the Linux operating system and server environments
- Skilled in Database design and implementation for high availability environments.
- Deep understanding of Networking and network design principles.
- Experience in any or a combination of the following is a requirement:
- Vue, Nuxt, NodeJS
- MySQL or PostgreSQL
- Python
- PHP
- Bash / Shell scripting
- Regex
- ExpressJS
Qualifications
- Degree in Computer Science, Information Technology or related field.
- Professional certifications such as follows are highly desirable:
- AWS Certified DevOps Engineer
- Certified Kubernetes Administrator (CKA)
- Docker Certified Associate (DCA)
go to method of application »
Key Performance Areas would include, but are not limited to:
- Conducting system design activities and reviews of detailed application and software components across a variety of technology stacks.
- Ensuring that architectural solutions meet technical and functional requirements.
- Reviewing existing system architecture and recommending improvements and participating in engineering reviews to determine any ambiguities.
- Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required.
- Determining system loads and volumes as input into infrastructure requirements.
- Documentation:
- Technical systems specifications
Diagrams – Process flows, System Context Diagrams, ERDs
- Production of Development instructions – translation of functional requirements and technical specs into development tickets for development and testing purposes
- Ensure that proposed and existing systems architectures are aligned with Herotel goals and strategies
Key Outputs:
- System Design Reviews
- Technical Systems Specifications
- Entity Relationship Diagrams
- Development Ticket Creation
- Change Requests Evaluations
- System Context Diagrams
- Data Flow Diagrams
The successful candidate must have the following experience/skills: -
- 2 Years’ Project Management experience will be advantageous
- 1 to 2 Years’ proven experience working in a Systems Department
- SQL – Data management and analysis
- JavaScript (basic to intermediate)
- HTML/XML– understanding of style sheets, web development concepts and HTTP requests
- APIs and JSON (Particularly RESTful APIs but also SOAP)
- Understanding of the OSI Model
- Basic Security/Infrastructure knowledge (System design to align to security and infrastructure requirements)
- Experience with software development lifecycles
- Strong communication and organisational skill
- Be able to work well in teams
- Stakeholder Management
- Technical skills:A willingness to learn and work with a variety of software applications and systems.
- Analytical skills: An eagerness to analyze business processes and identify areas for improvement.
- Communication skills: Ability to effectively communicate with stakeholders at all levels of the organization.
- Project management skills: A desire to learn and assist in managing projects from planning to implementation.
- Problem-solving skills: An ability to contribute to the identification and potential solutions for complex problems.
- Project Management Tools such as Smartsheet or JIRA or Microsoft.
Qualifications
- Relevant certification, diploma or degree would be advantageous, or equivalent work experience.
go to method of application »
Key Performance Areas would include, but are not limited to:
- Analyzing and reporting on monthly NPS, contacting detractors and building reports.
- Analyzing and reporting on Operational NPS, contacting detractors and building reports.
- Handling all cancellations, making contact with customers ensure proper process is followed.
- Up-selling of existing customers to our Herotel packages, analyzing customer needs and suggesting new packages.
- Execution of Special projects, Enigma ready, customer database clean-ups.
- Handling all customer queries directed at customer care.
- Incoming customers complaints (not linked to any other department).
- High level monitoring of tickets, send to relevant department HOD for immediate attention.
- Proactive retention on detracting customers.
- Handling all upgrades and downgrades
The successful candidate must have the following experience/skills:
- At least a minimum of 6-months Customer Service experience.
- Ability to work in a team.
- Must be a team player.
- Proficient in both English and Afrikaans.
- Strong communications skills, ability to communicate clearly, both written and verbal.
Education Requirements:
Method of Application
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