Business Systems Analyst - Stellenbosch at HeroTel

Key Performance Areas would include, but are not limited to:

• Gathering, verifying, and documenting business requirements. 
• Generating, refining, and validating functional specifications of business requirements. 
• Designing and developing solutions to meet business needs, including software applications, workflows, and data models.
• Developing test cases and validating test results of user acceptance testing. 
• Working with Developers and Quality Assurance to breakdown functional specifications and agree acceptances criteria. 
• Providing ongoing support and maintenance for existing systems.
• Analyzing existing systems and highlight areas of improvements. 
• Enhancing opportunities by identifying new functions or services to be developed. 
• Performing gap analysis and recommend solutions. 
• Facilitating change management and configuration management. 
• Facilitating release documentation and training materials. 

Key Outputs:

• Comprehensive requirement documentation (user stories, use cases, etc.).
• Clear specifications for development teams.
• Gap analysis reports and proposed solutions.
• Process flows and workflow diagrams.
• User training materials and support documentation.

The successful candidate must have the following experience/skills: -

Work Experience:

• At least 5-Years' Business Analysis experience.  
• Thorough knowledge of OSS/BSS systems and related CRM and ERP functions. 
• Preference will be to candidates with telecoms experience