Infrastructure Engineer - Stellenbosch at HeroTel

Key Performance Areas would include, but are not limited to:

• Maintain and ensure the integrity of cloud & server infrastructure.
• Analyze, test, troubleshoot and support server and cloud systems & infrastructure.
• Monitor the performance and security of all cloud & server infrastructure, databases & systems.
• Perform routine maintenance of cloud & server infrastructure.
• Manage, monitor, and routinely verify backups for all cloud & server systems & databases.
• Protects information assets by developing security strategies, directing system access control, monitoring, and response.
• Perform system and account administration tasks.
• Process support requests received from the business.
• Contribute to, maintain, and document system architecture, standards, and procedures.
• Adhere to and identify solutions that streamline the internal workflow.
• Maintain the software license register and periodically re-verify existing license validity.
• Assists in Information Technology projects to align with organizational strategic objectives, goals, and risk tolerance.

Key Outputs:

• Implement and regularly review automated monitoring for all infrastructure services.
• Maintain an up-to-date backup register and ensure all key infrastructure services are adequately backed up daily.
• Maintain detailed infrastructure documentation, including an incident register for all infrastructure incidents & outages.
• Maintain an up-to-date software license register, following pre-defined SOPs (Standard Operation Procedures).
• Manage real-time infrastructure incidents to minimize operational business impact and maximize availability.
• Perform preventative and reactive maintenance to ensure required availability of services, in line with business needs, whilst adhering to defined change management principles.
• Process support requests within SLA.
• Perform system and account administration tasks within SLA.
• Perform project-based activities as directed by the IT project manager.
• Provide detailed & accurate estimates and feedback to the business as required.
• On a monthly basis
• Review infrastructure monitoring for potential improvements Review server & infrastructure security configurations for potential improvements
• Produce a monthly dashboard of pertinent infrastructure metrics.
• On a weekly basis
• Collect relevant metrics and KPIs.
• Review all unmitigated server security vulnerabilities for possible mitigation.
• Review incident register to ensure it is up to date.
• Review recent changes to ensure documentation is up to date.
• On a daily basis
• Review backup logs to ensure all backups are completed successfully.
• Review support desk tickets to ensure all tickets are processed according to SLA.
• Review server & application logs for potential security vulnerabilities or preventative maintenance.
• Review and process system alerts.

The successful candidate must have the following experience/skills:

Work Experience and Competencies:

• 5 years hands-on, professional Infrastructure experience, ideally in a hybrid cloud environment.
• A strong understanding of Networking and Network Security in a cloud environment
• Strong experience with multiple Linux platforms
• Strong experience in virtualization solutions such as Proxmox
• Strong understanding of Docker and containerized architectures
• Experience with Infrastructure-as-Code solutions such as Terraform
• Experience with monitoring tools (Nagios, Zabbix, Prometheus, Grafana)
• Experience with log aggregation tools (ELK stack, Splunk)
• Experience with standards and best practices such as POPI, GDPR, SOC 2 compliance.
• Ability to work effectively in a multi-disciplinary, collaborative team environment or independently with minimal direction.
• Display high-energy, self-motivation, flexibility, and an ability to multitask and prioritize demands in a fast-paced environment.
• Must possess a keen attention to detail and an ability to work effectively under pressure, and during non-core hours.
• Excellent customer service skills and an ability to clearly explain technical issues to non-technical persons. Must be able to communicate clearly and professionally via phone, email and in person.
• Must be a highly organized individual with the ability to clearly document their work in accordance with office procedures.

Qualifications

• Bachelor's Degree in IT or similar qualification
• Certification in Information Technology is advantageous.