Information Technology Technician at Department of Water and Sanitation

Requirements

• A National Diploma or Degree in Information Technology. Three (3) years of appropriate experience in IT. The disclosure of a valid unexpired driver’s license. Certification in the following will be an added advantage: Certified Microsoft Engineer, Microsoft Certified Solutions Associate (MCSA), or Microsoft Certified Solutions Expert (MCSE). A+ and Network+ certifications are required. Knowledge of Windows 7, Windows 8, Windows 10, MS Office 2010, 2013, and Office 365; Symantec Antivirus; Microsoft MS; transversal systems (PERSAL, SAP, and LOGIS); and ITIL will serve as an advantage.
• Willingness to travel to various remote sites and offices Competencies: An in-depth knowledge of client-server IT environments. Leadership qualities as well as strong customer service and interpersonal skills. Good computer knowledge and skills (MS Word, Excel, and PowerPoint). Ability to work under pressure. Good communication skills, both verbal and written. Exposure to different business application platforms.

Duties

• Manage calls logged on the call management systems. Provision of end-user support with regard to hardware, software, and network connectivity. Ensure that all IT policies, norms, and standards are enforced. Perform quality control for the Local Area Network (LAN). Perform installation, maintenance, and upgrading of computer hardware as a second fault-finding identification. Install and upgrade software applications not performed by resources from the outsourced partner. Provide and maintain internet and e-mail client services.
• Ensure that antivirus software signatures and operating system patches are up-to-date. Initiate and coordinate the change control procedures. Provide technical input for training and development of computer end-user skills. Perform routine back-ups for all the available servers. Compile monthly performance reports. The appointees will be expected to perform overtime and standby duties when necessary as well as assist the deputy director: Regional Information Systems Support with all IT-related tasks.