Infrastructure Production Support Analyst at Liberty Group South Africa

Purpose

• To provide specialist advise and support services to users and to design, install and configure solutions, through the execution of predefined objectives as per agreed standard operating procedures (SOPs)

Key Responsibilities

• To provide technical guidance and design authority across both project and operational teams
• Key member of the Technical Design Authority, the primary architecture body responsible for all decisions relating to design and implementation which will often have to engage and explain decision points to the executive team and therefore must communicate clearly and succinctly.
• Engage with the wider group architecture teams to understand the overall strategy and align business focus to leverage technologies such as cloud solutions
• Custodian of integration processes and methods/patterns
• Work collaboratively with the other architects to define nonfunctional requirements and enforce these standards across the design teams
• Review and maintain technical design artefacts
• Supplier design review and suggestions
• Oversight on security protocols and managing web and application assessments such as penetration testing and load testing.
• Drive the delivery of sustainable technological solutions
• Escalation points for technical escalations, working closely with the application and infra support teams to solve technical issues
• Close relationship with external vendors, with early engagement to assess incoming product releases or technical changes to ensure changes are appropriate and clearly defined.
• Responsibility for ensuring appropriate systems is in place for performance, availability, and capacity management such as APM, RUM, Log Monitoring, and overall infrastructure monitoring.

Additional Responsibilities

• IT operational strategy – ensuring the systems and processes in place are suitable for a fast-growing digital business.
• Monitor and control infrastructure access and control system security to ensure there are no IT security breaches.
• Provide insight and monitor capacity demand proactively.
• Ensure a full business continuity and disaster recovery plan is in place and tested annually.
• Manage the costs of infrastructure and services and look for efficiency and cost savings.
• Ensure hardware is maintained and not out of date so it remains fit for purpose.
• Incident management and resolution
• Link to Group IT best practice and processes
• Risk management

Experience

• At least 5 years’ experience in Infrastructure design, preferably with a background in Operations
• Experience in Agile projects
• Experience in working with a third-party platform vendor
• Experience in solving complex problems for customers (internal or external).
• Experience in building successful relationships and working collaboratively across departmental teams.
• Experience at working in a fast paced, proactive and delivery focused environments.

Minimum Qualifications

• Commerce Degree in IT or equivalent