Initiative Support Specialist at Nedbank

Job Purpose

• To provide Project Change Management Support for key strategic projects in the Client Value Management department which includes planning, developing and executing on defined project communication plans and working closely with Project/Change Managers to commercialise these changes into the business. 

Job Responsibilities

Communication Planning

• Develop and implement communication strategies that ensure all employees are informed about the CVM function, goals, projects, and developments.
• Knowledge of best practices in project communication and stakeholder engagement applied to communication plan’s

Stakeholder Engagement

• Identify and Engage product owners and project stakeholders to determine their communication needs. 
• Manage relationships with stakeholders to ensure ongoing expectations are met.
• Work with different departments to gather information and ensure that all internal communications are accurate and timely.

Content Creation and Management

• Plan, edit, and write content for various internal communication mediums such as intranets, newsletters, and email bulletins.
• Ensure that the content is engaging, informative, and consistent across all platforms.
• Apply excellent verbal and business writing skills to communicate to various stakeholders.
• Ability to prioritize tasks and manage time efficiently within project timelines.

Internal Communications

• Ensure the project team is well-informed of communications progress, changes, and key decisions.
• Effectively use internal communication tools and platforms to enhance adoption of changes.
• Provide tools and materials for managers to cascade messages to their teams.

Monitoring and Reporting

• Monitor the effectiveness of communication strategies and adjust as needed to ensure communication strategies are effective and reach all employees.
• Provide regular reports on the status of project communications and the effectiveness of communication 
• Gather and analyse feedback to improve communication processes.
• Provide guidance and support related to communications gaps and issues.
• Report on communication activities and their impact on project goals
• Respond to feedback from staff and adjust communication strategies accordingly.
• Measure the effectiveness of communication efforts and make improvements as needed.

Promoting Corporate Culture

• Foster a cohesive corporate culture and ensuring that internal messages are consistent and aligned with the objectives.
• Facilitate open communication within the organization to promote a positive corporate culture.
• Organize events and initiatives that enhance employee engagement and morale

Team Dynamics

• Contribute to the achievement of team goal.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Assist in institutionalization of change methodology.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma/Degree in Communications or related field

Minimum Experience Level

• 3 - 5 years plus experience as Project Support Specialist, Communications Specialist or equivalent