Insight Analyst - JHB at Webhelp SA

What you will do in this role
As an Insight Analyst on our team, you’ll be:

• Delivering innovative and value-adding analysis, insight and presentations to clients
• Achieving key objectives through an analytically led insight approach
• Understanding use of segmentation and predictive modelling techniques, gained in a customer marketing, credit risk, or process improvement area
• Working with key stakeholders to drive solutions that deliver tangible improvements in performance
• Supporting operations and the wider business in achieving key objectives through an analytically led insight approach
• Displaying a high degree of subject matter expertise in areas of specialisation (R&R analytics, R&P analytics, demand control, CX)
• Working closely with colleagues in the business insights, planning and solutions teams to ensure opportunities are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviour
• Delivering a high level of subject matter expertise advice based on analytics to guide account strategies and tactics
• Proactively challenging status quo with the ability to persuade others to accept alternative views through discussion, reasoning and explanation
• Ensuring opportunities, through analysis of trends, KPIs and applicable analytical techniques, are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviours
• Identify opportunities to improve and develop analytically based solutions to drive revenue, maximise efficiency and deliver excellent customer service within a high quality compliance environment

Your qualifications
Concentrix + Webhelp is a great match if you have:

• Experience in using BI and analysis tools (e.g. PBI, SQL, SAS, SPSS, Portrait, Qlikview or similar) to manipulate and analyse large volumes of data is advantageous
• Demonstrable methodological approach to problem solving and analytics
• Excellent planning skills
• Innovative problem-solving skills

It will be a plus if you had:

• Customer Management experience
• Proven understanding of fundamental statistical analytical techniques (Process Analytical skills such as Six Sigma or Prince 2 would be advantageous)