Installation Engineer at Reflex Solutions

About the role

• The Project installation engineer will assist the various Business Units with hardware installations, whilst ensuring that proper quality standards meet project needs, corporate standards, and industry regulations.

Key duties and responsibilities:

Installation & Commissioning:

• Install and configure Carrier GPON products (Huawei, Calix, Zhone, Nokia) at client sites.
• Install and configure Enterprise switches and routers (Huawei, Juniper, H3C, HP, Cisco, Ruckus, Aruba, Ubiquiti, Avaya) at client sites and data centers.
• Install fiber internet routers, switches, OLTs, firewalls, and broadband services (ADSL, Fibre, LTE).
• Install DC power rectifiers and batteries at client sites.
• Set up structured cabling systems, including making network cables (understanding colour codes).
• Conduct pre-installation assessments and site surveys, including WiFi heat maps, switch compatibility, and cabling requirements.
• Define and develop installation scope based on project requirements and schedules.
• Test and troubleshoot systems post-installation to ensure optimal performance.
• Replace faulty network hardware components when required.
• Perform after-hours traveling and support when necessary.

Technical Support & Client Interaction:

• Provide technical support and guidance to clients during and after installation.
• Train clients on the installed systems to ensure seamless operation.
• Collaborate with the engineering and project management teams to ensure timely execution of installations.
• Work closely with the Project Manager to accurately forecast resource needs and completion dates.
• Ensure all installation deadlines are met.

Compliance & Documentation:

• Develop safe and efficient installation methods.
• Ensure compliance with safety regulations and company standards during all installations.
• Maintain technical integrity and adhere to estimated costs and deadlines.
• Ensure technical best practices are applied across all product and service installations.
• Maintain accurate records of installations, including documentation and reporting issues.

Continuous Improvement & Travel:

• Stay up-to-date with new technologies, industry standards, and best practices.
• Travel to client sites as required, sometimes on short notice.

Education, Experience and Skills:

• Grade 12/Matric certificate.
• N3 / N4 / N6 Technical Qualification.
• Minimum of 3 years proven work experience as an Installation Technician.
• Experience in the IT industry with a basic knowledge of networking.
• Proficiency in MS Office, MS Projects, Visio, Outlook
• Excellent communication skills (spoken and written English).
• Strong attention to detail and high level of accuracy.
• Effective planning, organizing, and time management skills.
• Valid driver’s license and willingness to drive daily.
• Willingness to travel and work overtime as needed.

Advantageous Qualifications

• Diploma in IT or Electronics.
• Relevant Certifications: Huawei, Cisco, A+, N+, CCNA, HCIA.