Job Opportunities at Reflex Solutions

About the role

• The Project installation engineer will assist the various Business Units with hardware installations, whilst ensuring that proper quality standards meet project needs, corporate standards, and industry regulations.

Key duties and responsibilities:

Installation & Commissioning:

• Install and configure Carrier GPON products (Huawei, Calix, Zhone, Nokia) at client sites.
• Install and configure Enterprise switches and routers (Huawei, Juniper, H3C, HP, Cisco, Ruckus, Aruba, Ubiquiti, Avaya) at client sites and data centers.
• Install fiber internet routers, switches, OLTs, firewalls, and broadband services (ADSL, Fibre, LTE).
• Install DC power rectifiers and batteries at client sites.
• Set up structured cabling systems, including making network cables (understanding colour codes).
• Conduct pre-installation assessments and site surveys, including WiFi heat maps, switch compatibility, and cabling requirements.
• Define and develop installation scope based on project requirements and schedules.
• Test and troubleshoot systems post-installation to ensure optimal performance.
• Replace faulty network hardware components when required.
• Perform after-hours traveling and support when necessary.

Technical Support & Client Interaction:

• Provide technical support and guidance to clients during and after installation.
• Train clients on the installed systems to ensure seamless operation.
• Collaborate with the engineering and project management teams to ensure timely execution of installations.
• Work closely with the Project Manager to accurately forecast resource needs and completion dates.
• Ensure all installation deadlines are met.

Compliance & Documentation:

• Develop safe and efficient installation methods.
• Ensure compliance with safety regulations and company standards during all installations.
• Maintain technical integrity and adhere to estimated costs and deadlines.
• Ensure technical best practices are applied across all product and service installations.
• Maintain accurate records of installations, including documentation and reporting issues.

Continuous Improvement & Travel:

• Stay up-to-date with new technologies, industry standards, and best practices.
• Travel to client sites as required, sometimes on short notice.

Education, Experience and Skills:

• Grade 12/Matric certificate.
• N3 / N4 / N6 Technical Qualification.
• Minimum of 3 years proven work experience as an Installation Technician.
• Experience in the IT industry with a basic knowledge of networking.
• Proficiency in MS Office, MS Projects, Visio, Outlook
• Excellent communication skills (spoken and written English).
• Strong attention to detail and high level of accuracy.
• Effective planning, organizing, and time management skills.
• Valid driver’s license and willingness to drive daily.
• Willingness to travel and work overtime as needed.

Advantageous Qualifications

• Diploma in IT or Electronics.
• Relevant Certifications: Huawei, Cisco, A+, N+, CCNA, HCIA.

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About the role

• The accountant is responsible for maintaining the financial records of the company by accurately recording the day-to-day financial transactions of the company.

Key duties and responsibilities

Accounts Payable (focus):

• Monthly creditors recon’s
• Process supplier invoices, track and reconcile expenses
• Reconcile GRV account
• Process all payments
• Load payments into bank for processing
• New supplier applications
• Expense claim & Credit card management

Accountant receivable (Ability/Standby):

• Customer Relations
• Monitor Debtors book
• Follow up with slow paying debtors
• Prepare weekly debtors reports
• Company cash flow management and communication to management of upcoming problems
• Management of invoice queries
• New supplier screening and application form completion (Credit vetting of new customers)

Sundry:

• Any other duty delegated to you by the FM relating to general Accounting and admin functions

Financial Accounting:

• Assist FM with monthly close of accounts, including
• Balance sheet recons
• Preparation and posting of all journals required
• Bank reconciliations and cash book postings
• Check completeness of all payments
• Assist FM to prepare and complete monthly VAT returns
• Assist in all statutory requirements, secretarial, tax and legal
• To ensure that all work is complete, accurate, and valid and that all deadlines are met (e.g. fiscal month cut-off, payments, account reconciliations, reporting and operational issues)
• Assist FM in year-end audit preparation
• Preparation of management packs
• Stock counts
• Revenue and cost assurance

Education, Experience and Skills:

• Grade 12/Matric
• Relevant certification and/or qualification
• Previous experience as an accountant in the ICT sector
• ICT experience is essential
• Excellent MS Office skills (Excel, Word, PowerPoint, Outlook)
• Attention to detail and high level of accuracy
• Excellent planning, organising and time management skills
• Ability to work both independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A professional appearance and approach
• SAP business one is essential

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About the role

• The Client Experience Executive is a key member of the Carrier Solutions Executive Committee (Exco) and plays a pivotal role in defining, executing, governing, and enhancing the end-to-end client experience within the Carrier Solutions Division of Reflex Solutions.
• Working collaboratively with the Exco (CCO, CDO, & CTO), the Client Experience Executive ensures that every operational, service, and vendor interaction delivers measurable value and reinforces Reflex’s commitment to service excellence, transparency, and reliability.
• This role oversees the Service Management Framework across the business, providing strategic direction and governance across Service Delivery Management, NOC Level 1 Support, Vendor SLA Compliance, and the governance of Major Incident, Problem, Change, and Quality Management functions.

Key duties and responsibilities:

Strategic Client Experience Leadership

• Lead the development and execution of the Client Experience Strategy for the Carrier Solutions Division.
• Serve as the voice of the customer at the executive level, ensuring all technical and operational functions align with client expectations.
• Represent client interests at Exco, influencing decision-making on service, operations, and quality.
• Drive initiatives that enhance customer trust, loyalty, and satisfaction across all service touchpoints.
• Translate client and market insights into service innovation opportunities (e.g., automation, self-service, AI-driven NOC analytics).
• Represent Reflex in industry forums or client councils to benchmark experience maturity against peers.

Service Management Governance

• Provide strategic oversight and leadership to the Service Delivery Managers (SDMs) supporting Carrier Solutions customers.
• Standardise service delivery practices, ensuring consistent SLA adherence and service excellence across accounts.
• Review client performance reports, identify trends, and drive corrective and preventive actions.
• Facilitate strategic service reviews and continuous improvement forums with key clients.

NOC Level 1 Oversight

• Oversee NOC Level 1 governance to ensure operational discipline, efficiency, and responsiveness to customer-impacting events.
• Collaborate with the NOC leadership team to ensure proactive monitoring, structured escalation, and consistent communication during incidents.
• Ensure alignment between customer expectations, NOC practices, and service delivery assurance commitments.

Vendor and Partner Performance Governance

• Oversee vendor SLA compliance and ensure external partners deliver to Reflex’s service and performance standards.
• Chair or participate in Vendor Performance Reviews and hold suppliers accountable for agreed KPIs.
• Partner with commercial and procurement teams to drive continuous improvement and value from third-party engagements.

Cross-Functional Service Governance (Major Incident, Problem, Change & Quality)

• Work collaboratively with Major Incident, Problem, Change, and Quality Managers to ensure timely service assurance, governance, and process integration.
• Monitor functional performance, ensuring outcomes are customer-centric, measurable, and continuously improving.
• Ensure post-incident and problem reviews translate into systemic improvements and enhanced resilience.
• Oversee quality frameworks to maintain ITIL and ISO27001 alignment.

Reporting, Analytics, and Insights

• Consolidate service performance data across NOC, SDMs, Vendors, and Process Managers into a unified Client Experience Dashboard.
• Present executive-level reports and insights to the Managing Director and Exco on service performance, client satisfaction, and improvement initiatives.
• Use analytics to identify service trends, forecast customer risks, and guide strategic decision-making.
• Champion digital CX enablement through automation, chatbots, AI/ML-based incident prediction, and digital service portals.
• Partner with the CDO to ensure service management tools and reporting systems evolve toward predictive and proactive service intelligence.
• Drive adoption of data-driven, self-healing network and service experience models

People & Culture Enablement

• Consolidate service performance data across NOC, SDMs, Vendors, and Process Managers into a unified Client Experience Dashboard.
• Foster a high-performance, and client-obsessed culture across the team.
• Coach SDMs and functional managers to adopt a “trusted advisor” stance with customers.
• Embed recognition programs and service-excellence KPIs within performance management frameworks.

Education, Experience and Skills:

• Bachelor’s degree in information technology, Business Management, or related field.
• Minimum 10 years’ experience in Service Management, Client Experience, or Operations leadership within Telecommunications or Managed Services.
• Proven ability to operate at executive level, influencing across technical and operational domains.
• Strong understanding of ITIL frameworks, vendor governance, and customer service excellence principles.
• Demonstrated success in leading Service Delivery Managers and governance functions across large enterprise environments.
• Exceptional communication, presentation, and stakeholder management skills.
• ITIL3 Expert Level and V4 certifications essential; ISO27001 awareness and Quality Management training advantageous.
• Experience with Service Management tools (e.g., Halo, IRIS) and reporting/BI platforms (e.g., Power BI).

Core Competencies

• Executive-level influence and leadership
• Deep customer-centric mindset
• Strong governance and accountability orientation
• Strategic and analytical thinking
• Skilled in cross-functional collaboration and stakeholder alignment
• Calm and decisive during high-impact service events
• Committed to continuous improvement and operational transparency

Key Deliverables and Success Outcomes

• Unified service management and customer experience governance across all operational domains
• Improved SLA attainment and service consistency across all customer accounts
• Strengthened vendor performance and accountability
• Consolidated, insight-driven customer experience reporting for Exco and clients
• Measurable uplift in customer satisfaction, loyalty, and trust in Reflex’s service delivery