Installations Sales Coordinator (Fourways) at Leroy Merlin

Description

Purpose of the role

• The incumbent will be responsible for ensuring effective communication between clients, contractors, and our internal team, as well as managing project timelines and updates through various platforms.

Key Performance Areas:

Contractor Management

• Verify that contractors are on site for scheduled jobs each day.
• Follow up with contractors for site inspection dates and ensure timely communication before site visits.
• Ensure that the correct job is allocated to the correct Service Providers.

Job Tracking and Coordination

• Monitor Monday.com for new job assignments and updates on a daily basis.
• Check WHIZZOH dashboard for newly accepted jobs and ensure all new jobs are displayed accurately.
• Escalate rejected jobs to Service Providers within 24 hours.
• Follow up on open and escalated jobs.

Communication and Group Management

• Ensure customers accept and access the whizzoh link sent to them along with the terms and conditions within 24hrs.
• Confirm and verify the installation/delivery site addresses with customers.

Quotation and Order Processing

• Check stock availability and create detailed Pyxis quotes including materials and labour costs.
• Upload a full detailed quote on the Whizzoh dashboard .
• Follow up on quotes within 48 hours to ensure acceptance and proceed with necessary actions.

Payment and Delivery Coordination

• Allocate received payments and update the dashboard accordingly.
• Coordinate order deliveries with the store and supply chain and follow up with contractors the day before installation.

Ensure job completion .

• Follow up on all previous customers for feedback and additional services.

Botched Job Process

• Escalate all botched jobs to the SP office within 24 hours of identifying the issue.
• Explain the details of the botched job along with order information and pictures to be uploaded .
• Coordinate with the line manager to send a communication to service provider/third party Service Provider regarding the botched job.

In-Store Activities

• Conduct floor walks to ensure store standards are maintained.
• Provide sales training on the floor when required.
• Ensure all new joiners are trained in installation processes.
• Follow up on orders with order management.
• Coordinate with departments to follow up on all customer service orders.
• Conduct SKU department training.
• Participate in the morning brief meeting.

Administrative Duties

• Daily update of project statuses and job details on Monday.com.
• Maintain effective communication and coordination across all relevant platforms to ensure smooth project execution.

Requirements

Minimum Requirements

• Grade 12 and post relevant qualification
• Proven experience in project coordination/administration or a similar role.
• Strong organisational and multitasking skills.
• Excellent communication skills, both written and verbal.

Meas

• Proficiency in using Monday.com, Slack, and WhatsApp for business communication.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

Work Environment

• This position may require both remote and on-site work depending on project needs.
• The Project Coordinator will interact with various stakeholders, including clients, contractors, and internal team members, to ensure project success