Instant Offer Support Agent at OLX Group

Are you an experienced customer services agent with a technical mind & passion for digital? Then keep reading! We’re looking for a dynamic person who ticks these boxes:  A self-driven and motivated individual

• Persistent (like a dog with a bone)

• Stellar communication skills

• Self-driven

Our success is powered by our people & our culture . The ideal candidate will::

• Have a work hard, play hard attitude

• Be driven to deliver the best

• Be prepared to always go the extra mile

• Have an unquestionable work ethic

• Work well under pressure

You will be based in the Gauteng region and will form part of our amazing Operations Team. if digital advertising is something that fascinates you, then AutoTrader, South Africa’s leading automotive digital marketplace, is ready to offer you a career with plenty of rewards in return. 

What’s in it for you 

• A fun working environment

• Dynamic, smart, and funny colleagues who love to work with great people like you and achieve success together

• Exposure to global opportunities; collaboration with a global team and/or global training.

• Access to "My Academy" online learning 

• Tools of the trade (laptop, 3G, cell phone and petrol allowance) 

• Competitive compensation and benefits.

• Opportunity to make a difference and to help improve people’s lives by bringing them together for win-win exchanges.

Purpose

To welcome, moderate and facilitate the full support process for all Instant Offer customers. These duties include but are not limited to: the moderation of vehicles, resolving of customer queries, arranging and setup of all appointments for customers etc. – all within the committed service levels. To continuously provide an excellent, efficient and professional service to all customers, while actively living out the corporate value system as defined by The Road Less Travelled.

What will you be doing:

To achieve all sales revenue targets through:

• To moderate all vehicles on the Instant Offer platform

• Upload all vehicle specs accurately

• To communicate progress of IO offers to customers – as per detailed process

• To resolve all customer queries related to Instant Offer within agreed service level timeframes and quality levels

• To set all appointments with customers and ensure that the IO/Manage system is updated – as per process and system flows

• To deal with all incoming calls, emails or WhatsApp queries as quickly and efficiently as possible within agreed service levels

• To ensure all customer sales documentation is received as per deadline and sent through to the buying partner

• To ensure effective communication is maintained within the department and other key stakeholders

• To maintain a high level of customer service at all times and ensure that all non-standard queries/concerns are escalated immediately – as per escalation process.

• To ensure a high level of quality and accuracy is carried out on all tasks

Who we are looking for:

• Must have matric or equivalent

• 2 years in a customer service position within a call center environment.

• Weekend work – every alternate weekend 8:30- 12:30 (potentially)

What does success look like:

• Being trustworthy and credible 

• Believe in healthy conflict

• Able to show commitment

• Able to accept accountability

• Focused on results (thrive on high performance)