Instructional Designer - Sales and Softskills at Discovery Limited

KEY PURPOSE

The vacancy is for an Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for sales and soft skills according to high quality standards. The learning content will be used to conduct training for the sales representatives (financial advisers and telesales consultants) that sell all Discovery products and for several roles within the Discovery Bank business.

KEY OUTPUTS

All work must be done accurately, comprehensively and in-line with set quality standards.

• Consult with stakeholders across business areas and gather information about sales and soft skills in relation to key needs and requirements.

• Develop comprehensive curriculums to cater for the needs of specific roles and areas.

• Design and develop training material and assessments based on sales and soft skills information and specifications for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.

• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.

Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.

• Consult with business areas to agree on reasonable and achievable deadlines.

• Maintain material and ensure best practice guidelines are followed across the areas.

• Monitor effectiveness of training to ensure optimal learning and development

COMPETENCIES

• Creative and innovative

• Very good command of the English language

• Demonstrate strong instructional writing skills

• Attention to detail

• Good project management skills

• Communicate effectively with diverse personalities

• Delivering results and meeting customer expectations

• Coping with pressure and setbacks

• Adapting and responding to change

• Relating and networking

• Applying expertise and technology

• Good report writing skills

Experience

Working experience of at least 3 years in a similar role is required.