Latest Jobs at Discovery Limited

Key Purpose

We are looking for a SQL developer who will be responsible for designing efficient SQL solutions and ensuring their stability, reliability, and performance. You will also work with other developers optimizing SQL statements as necessary, and establishing best practices. You should be a quick thinker, highly organized and able to troubleshoot any number of issues that can come up during the day-to-day operations. The incumbent must be able and willing to work flexible hours, including overtime to assist with the monthly production ETL.

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Areas of responsibility may include but not limited to

1. Perform day-to-day operations, includes monitoring and maintenance, problem investigation and resolution.

2. Write and analyse existing SQL queries for performance improvements.

3. Develop, implement and optimize stored procedures and functions.

4. Handle common database procedures such as upgrade, backup, recovery, migration, etc.

5. Ensure performance, security, and availability of databases (database optimization and tuning

6. Working knowledge of SSIS, how to create and maintain packages.

7. Experience running monthly ETL advantageous

8. Creation and maintenance of cubes.

9. Document code, provide progress reports, and perform code review and peer feedback.

10. Review and interpret ongoing business report requirements

11. Interface with clients to understand business context and trouble shoot.

 

Personal Attributes and Skills

• Critical thinker and problem-solving skills

• Team player

• Good time-management skills

• Great interpersonal and communication skills

• Sense of ownership and pride in your performance and its impact on company’s success

 

Education and Experience

• A degree in an IT related field, with an emphasis on programming

• Strong understanding of ETL concepts

• Minimum of 5 years of experience as a SQL Developer or similar role

• Strong proficiency with SQL, SSIS and SSAS (cubes)

• Proficient in standard business software: MS Office

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose

• Design and implement robust, scalable and optimally performing systems using java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to
Design:

•  Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes. Complexity = complex interactions between number of interacting systems.

 Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed

•  Research and find effective solutions to technical issues that arise
•  Estimate development timelines based on business requirements

Development:

•  Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
•  Conduct unit testing and fix any defects found

Testing:

•  Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
•  Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
•  Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

•  Assist system users with technical support issues and handle according to defined procedures
•  Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

•  Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
•  Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
•  Assist in identifying training needs of team members

Personal development:

•  Keep abreast of current technological trends and how these might be applied in the Discovery environment
•  Constant improvement of knowledge of the various applications, their functionalities and data models

General:

•  Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
•  Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

• Technical Competencies (Intermediate to Expert level)
•  Excellent understanding of Object Orientated principals and Java language fundamentals [4]
•  Knowledge of commonly used design patterns [4]
•  Broad understanding of how to put together an EE-based business solution from scratch
•  EJB [4]
•  HTML [3]
•  JSF [3]
•  JQuery [3]
•  JAXB [3]
•  SOAP Web services [4]
•  Message Driven Beans [3]
•  UML [4]
•  XML/XSD [4]
•  SQL [4]

Advantageous Experience

•  REST Web services
•  JSON
•  Business Process Management Tools
•  Apache Camel
•  Apache Webserver Configuration
•  JBOSS Configuration
•  CSS
•  GIT
•  Integrated Build Tools
•  HTML 5
•  Knowledge of Short Term Insurance industry

Education and Experience
Essential:

•  At least 7-10 years’ experience in Java development with exposure to core competencies listed

Working knowledge of:

•  Software development within SDLC
•  Unit Testing
•  Data modelling and design of database structures

Advantageous:

•  BSc Computer Science/Information system degree
•  Formal Java qualification(s)

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Job Description

• The Virtual Sales Consultants are expected to be highly motivated and professional ambassadors for Discovery Connect, supporting clients after their initial product take-up via the Discovery Connect channel. Successful consultants are those that build trust-based relationships, offer world-class service and reliability, always doing what is best for our clients.
• Consultants are expected to generate sales opportunities via targeted existing Discovery Connect clients (>100,000 high value target clients) through on-going servicing and upsell campaigns across the Discovery product range. Consultants must carry themselves off professionally, conducting virtual (Zoom-based) client appointments and completing holistic FNAs and sales across the product range.

Consultants will be expected to manage their own diary, client appointments and sales pipelines; proactively seeking sales opportunities and offering solutions tailored to a clients’ needs

Key Outputs

• The successful individual will be required to perform on, but not limited to the following key outputs:
•  Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns
•  Maintain a professional approach to selling and manage the high networth clients efficiently
•  Communicate to members via telephone, email and video-calls
• Conduct Financial Needs Analyses
•  Comply with the compliance requirements
•  Achieve quality targets
•  Adherance to service level agreements
•  Build relationships with internal departments to ensure superior service offering to clients
•  Keep up-to-date with competitor product and service offerings and industry developments
•  Deal with client queries and provide information on a range of sales and service issues personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

•  Self motivated
•  Goal orientated
•  Team Player
•  Ability to perform under pressure
•  Adaptable to change
•  Persuasive and resilient
•  Self managed with sound time management
•  Attention to detail
•  Ability to learn quickly and apply knowledge
•  Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 1year sales experience
•  Minimum 1 year Discovery Life product knowledge
•  Minimum 1 year Discovery Insure product knowledge
•  Minimum 1 year Discovery Health product knowledge
•  Minimum 1 year Discovery Bank product knowledge
•  PC literacy, email, word, excel (proficiency in MS Office)
•  Tertiary qualification an advantage
•  NQF5 and RE5 qualification
•  COB Qualification

Beneficial:

•  Tertiary qualification, particularly a business degree (or progress towards one)
•  Sound life and other insurance knowledge
•  Broker consulting experience in the financial services industry
•  An understanding of financial planning

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Key Purpose

The Marketing Manager partners with business to develop and implement integrated, strategically aligned marketing solutions and delivers marketing, PR, written communications and brand projects.  The incumbent operationalises strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally.

In addition, the Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team

 

Areas of responsibility may include but not limited to

 

Manages a team in the Marketing Department and provides marketing direction and support across the BUs

• Provides input into the Marketing, Brand and Communication Strategy

• Implements the Marketing, Brand and Communication Strategy, operational plan and targets for area of responsibility.

• Implements principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy.

• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.

• Creates innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness. 

• Unpacks complexity and provides new ideas and thought leadership to drive sales and engagement with Brand.

• Secures approval for all content relating to the organisation's reputation destined for internal and external publication.

• Works cross-functionally to help develop advertising and promotional programmes, pricing, and positioning and manages information flow between the department, clients and service providers.

• Collates, compiles and reports on key business metrics.

• Proposes initiatives and identifies opportunities for growth, expansion or new direction.

 

Manages people and ensures continuous improvement and professional development

• Fosters an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent.

• Cultivates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard.

• Ensures team is highly motivated, challenged and supported.

• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.

• Recruits and develops quality staff as required in consultation with the Divisional Manager and Head of Marketing and HR.

• Ensures staff are clear about their roles, procedures and practices - conducts regular performance contracting and review processes.

• Delegates responsibility and authority whilst monitoring and managing performance 

• Maintains up to date professional and technical knowledge and keeps abreast of industry trends and pertinent legislation.

• Ensures team has excellent product and technical knowledge in order to deliver strategy and build brand.

• Contributes to team success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.

• Respects diversity and encourages an environment that values inclusivity.

 

 

Builds and manages operational relationships with Internal Stakeholders

• Interfaces with senior business colleagues to contribute to brand or communication strategy.

• Researches local and international trends and business enablers and makes recommendations for their customisation and incorporation into operations.

• Provides expert guidance to colleagues on industry best practice.

• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.

• Manages, balances and aligns customer requirements and quality of service to build brand presence and strength.

• Uses customer feedback to inform service delivery improvements.

 

Builds and manages External Relationships and Key Partnerships

• Engages with business partners, resolves conflicts and builds effective relationships. 

• Collaborates with stakeholders to plan and implement solutions to business challenges.

• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off.

• Builds and maintains vendor and supplier relationships, ensuring good communication and clear expectations.

• Facilitates constructive partner meetings.

• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders

• Creates opportunities for keeping the organisation and its products/ services in front of public and the trade.

 

Operationalises, aligns and optimises large strategic Marketing Projects

 

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns.

• Develops and manages the execution of multiple projects from conception to post implementation.

• Project manages and ensures effective delivery of all campaigns

• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders.

• Oversees short/medium term planning and optimises resource allocation across projects

• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly.

• Guides and enables change management initiatives and communication requirements for all projects.

• Defines and plans delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements.

• Performs a coordination and liaison role between project team members and business.     

• Identifies possible risks and opportunities and provides contingency plans.

•  Analyses the internal service delivery processes, identifies areas for improvement and makes changes to comply with best practices

 

• Formulating and driving the implementation of the digital marketing, digital advertising, brand

• and communication plans for Discovery Vitality

• Contributing to the creation of intuitive, informative user journeys across all digital platforms,

• with particular focus on app journeys, that allow for easy navigation and enhance the Discovery

• Vitality brand experience.

• Creating and updating relevant digital communication collateral (app screens, social media,

• website etc.)

• Creating and updating digital advertising assets in collaboration with relevant agencies and

• internal teams.

• Creating, updating and presenting performance reports on digital platforms

• Delivering of marketing and digital expertise (content marketing generation, writing and subediting

• etc.) to produce high quality marketing material and campaigns.

• Working closely with the Discovery Vitality teams, and Discovery digital teams to ensure a

• consistent, client centric experience.

 

Competencies

• Brand building

• Leads generation

• Digital advertising and social media

• Leading and Supervising

• Working with People

• Persuading and Influencing

• Presenting and Communicating Information

• Creating and Innovating

• Planning & Organising

• Delivering Results and Meeting Customer Expectations

• Adapting and Responding to Change

 

Education and Experience

• Relevant Bachelor's Degree: Honours in BA / B.Comm in Marketing / Communications or other relevant qualifications

• 6 - 8 years marketing / industry experience

• Minimum of 5 years’ experience as a Communication writer

• Sound knowledge of digital and social marketing, content marketing, writing, editing, proofreading. Sound marketing project management and prior experience in the Corporate Wellness, Employer or Business to Business healthcare marketing preferred.

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Key Purpose

Our Commissions department is looking for a great person to join their team as an Administrator to ensure the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.

 

Areas of responsibility may include but not limited to

• Verification of documentation received and assessment thereof.

• General administration of documents and information

• Continuously updating your own knowledge relating to Product and Clinical knowledge.

• Creating a multi-skilled knowledge of other specialized environments.

• Classifying, registering, routing and indexing of documentation to the different commissions work pools, Life, Invest, Health, Short Term Insurance, Prime and GAP.

• Working toward targets per day whereby quality and quantity among others are measured.

• Maintaining the Commissions Index pool and incoming e-mails.

 

NB: The role is not limited to the key outputs mentioned above

 

Personal Attributes and Skills

• Perform a variety of administrative responsibilities

• Ability to multi-task and attention to detail is vital

• Ensure that delegated tasks are performed within proper time frames

• Prioritise workload and address any immediate issues as and when they arise

• Effective communication at all levels within the organisation (written and telephonic)

• Client centric servicing and positive problem solving approach

• Excellent  time management

• Deadline conscious and able to work under immense pressure

• Work independently, but open to team work when necessary

• Takes responsibility for actions and projects

• Upholds ethics, values and demonstrates integrity

• Adapts to changing circumstances, new ideas and change initiatives

 

Education and Experience

Essential:

• Matric Certificate

• 1 year admin experience within a financial service industry

• Ability to capture 30 words per minute and at a 80% accuracy rate

• Computer Literacy:

• MS Office (Excel, Word, Outlook)

 

 

Advantageous:

• 1 year admin experience dealing with brokers

• 1-year experience with FSCA regulations ( Advantageous)    

•  Previous DH experience

• Previous DH Capture / Indexing experience

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Key Purpose

Within the Application Platform Services system area, the Senior Java Developer must work together with Business Analyst, UX & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.

The Senior Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.

The Senior Java Developer in the Application Platform Services area must be technically able support and maintain the deployed applications on dev, test and production environments.

 

Areas of responsibility may include but not limited to

• Develop, test, and maintain the deployed application software with high quality

• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency

• Perform accurate development estimation

• Produce technical specifications and designs

• Analytical and problem solving skills

• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision

• Excellent written and verbal communication skills

• Can help with quality assurance and provide comments

• Present to senior stakeholders

• Offer support and guidance to peers

• Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture

 

Personal Attributes and Skills

• Passionate about technology and development.

• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines

• Analytical thinking

• Personal organisation and time management skills

• Technical and business writing skills

• Presentation and facilitation skills

• Communication skills (written, verbal/presenting and listening)

• Stress management

• Customer focused

• Results oriented

• Able to resolve conflict

• Creative

• Innovative

• Self-driven

• Attention to detail

• Ability to build relationships with people from all different backgrounds and at different job levels

 

Education and Experience

• Minimum

  • Matric/Grade 12 and formal Java qualifications.

  • 5 years Java systems development experience

  • Java EE knowledge and experience

  • Experience with SOAP and REST services

  • Unit testing and mocking frameworks

  • Source control, experience with GIT

  • Experience with industry standard Application Servers (preferably WebLogic)

  • Knowledge of OO design principles and development patterns

 

• Preferred

  • IT related Degree or Diploma (BSc/BTech or similar).

  • Angular Framework

  • Spring Framework

  • SQL and ORM experience

  • Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)

  • Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)

  • Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

 

• Advantageous

  • Honours degree

  • DevOps/Continuous integration

  • Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)

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Key Purpose

To provide support to the business unit by:

Business Architect: Responsible for

• Understanding Business Needs and translating these to System projects and System Improvements or to Manual Process Improvements
• Ensuring Quality in Business with respect to understanding: Organisation structure, Business Processes, Business Rules and System support
• Lead In Product Development Analysis and design
• Lead in Critical Projects Analysis and Design
• Ensuring consistent process documentation (SOPs) exist and that these are up to date in line with IQS standards and requirements.
• Advises on the optimisation of resources and profitability of projects or resources. 
• Without supervision undertakes specialist feasibility analysis, evaluations or business projects
• Gives feedback on delivery and project plans and assists with impact analysis
• Conducts special studies and prepares recommendations for policy, procedure, control or action. Analyses information to determine present and future performance.
• Makes recommendations to management regarding opportunities, progress and improvement strategies.
• Has an understanding of the many components that make up a business and is able to research and build entire business needs from scratch considering all elements.
• Produces Business Architecture document which outlines the project intent and all impacted components.
• May be in any discipline in the organisation or a combination of disciplines. e.g. Marketing, Supply, Logistics, Pricing, Human Resources et cetera. May be required to consolidate the business plans and the financial forecasts.

 

Business Analyst Team Manager

• Resource Planning for project work and Business As Usual items
• Project Prioritisations in the projects Steering committees
• Quality Assurance of all Business Analysis done within the team to ensure correctness and completeness

 

Areas of responsibility may include but are not limited to

• Project Resourcing and prioritisation: To provide understanding of how projects will be resources and prioritised from an analysis point of view
• Analysis Support: To provide support during the Analysis phase by being available for questions or clarification, and providing feedback to analysts as appropriate. Doing reviews.
• Guidance and advice to the Business: To provide sound guidance and advice on planned changes to business by striving to clearly understand business needs and making considered recommendations as appropriate. To ensure consistent process documentation (SOPs) exist and that these are up to date in line with IQS standards and requirements
• Critical Project Support: Ensuring that the correct analysis and designs are implemented for business Critical projects
• Line Management: Full line management function within scope of role
• Compliance Support – Technology and business due diligence.
• Strategic Business Support – ensuring alignment of strategic objectives of the business goals to all implementations. Critical success factors and measurable goals.

 

Skills

• Analytical and Conceptual (Advanced).
• Communication (written and verbal) (Advanced).
• Project Management (Intermediate).
• Multi-tasking (Advanced).
• Leadership (Advanced).
• Relationship Building (Advanced).
• Problem Solving (Advanced).
• Business Architecture document development (Advanced).
• Solution Design (Advanced).

 

Knowledge

• Systems (Advanced).
• Development (Intermediate).
• Technology life cycle (Advanced).
• Business (Advanced).

 

Education and Experience

Education:

• Matric (Essential).
• Degree / Diploma in IT (Essential).
• Business Analyst course (Essential).

 

 Minimum Experience:              

• 7 Years of Business Analyst experience (Essential).
• 5 years of Insurance industry experience (Essential).
• 7 years of UML experience (Essential).
• 7 years of Prototyping experience (Essential).
• 7 years of Testing and Defect Management experience (Essential).

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Key Purpose

The purpose of this role is to investigate advances in digital innovation that may be relevant in the Discovery context, provide awareness and strategic guidance of these digital innovations and appropriate adoption thereof to relevant stakeholder groups.

Further, the selected person will work with a team in designing and executing relevant experiments for evaluating the desirability, feasibility and viability of digital innovations.

 

Areas of responsibility may include but not limited to

• Conducting market scanning and investigate new and emerging digital innovations applicable in use cases across the product houses within the Discovery context.

• Conducting stakeholder engagement to understand strategic focus areas and discern innovation opportunities.

• Interfacing between the multiple stakeholder groups (operational teams, research and development teams, systems architects, business systems teams, business clients and the digital research and development team) with regards to digital innovations that may positively impact operational efficiency, customer experience, employee satisfaction and new product development.

• Identifying and articulating key hypotheses related to the emerging innovation’s desirability, feasibility and viability against business and functional requirements.

• Working with a team to design and execute experiments to validate key hypotheses/assumptions against desired business outcomes.

• Conducting analyses, developing white papers, research briefs and presentations to be delivered to senior stakeholders within the organization. Presenting research outcomes at key governance forums.

 

Personal Attributes and Skills

• Deep understanding of the evolving digital world on both the demand side (how people/ companies are using technology) and the supply side (emerging technologies).

• Extensive knowledge of digital technologies, approaches and trends.

• Excellent analytical, strategic conceptual thinking and problem solving skills.

• Strong influence and negotiation skills.

• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.

• Experience analysing and interpreting data, presenting that data and executing necessary improvements, and monitoring and evaluating KPIs and digital metrics.

• Solid understanding of experimentation approaches, Lean and Agile ways of working.

• Solid understanding of digital innovation and strategy, with the ability to discern potential opportunities provided by digital innovations against strategic drivers and focus areas.

 

Education and Experience

• 5-10 years of related professional experience.

• Business analysis and management consulting experience advantageous.

• Relevant tertiary qualification

• A track record of outstanding academic qualifications and professional performance.

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Key Purpose of the role
Support Group Risk Head of Pricing and Risk in responsibility for group risk pricing, profitability and partnerships to ensure a profitable, fast-growing, innovative group risk business. Drive projects within Group Risk that require cross functional innovation and enhancements to improve customer experience and business outcomes. Manage a team of actuarial students responsible for bespoke client and broker analyses, regular reporting, escalated pricing support and pricing basis review.

Areas of responsibility may include but not limited to

Enhance group risk revenue and profit streams to meet business objectives through the following:

• Provide pricing and terms recommendations on complex and large schemes
• Propose pricing basis changes and reinsurance structure adjustments based on experience reviews
• Take responsibility for accuracy and timeliness of regular reporting
• Monitor claims experience and profitability of the group risk book
• Support and inform group risk product development and innovation
• Take full ownership of projects that cut across underwriting, claims, IT, and pricing in order to enhance the functioning of the business. Examples of objectives requiring cross-functional collaboration: systemically improve data accuracy and accessibility, improve underwriting customer experience, improve broker perception scores of key processes.
• Work with Discovery’s central data analytics experts to identify opportunities to enhance pricing, risk management and product design.
• Engage with sales teams, brokers and clients to handle actuarial queries, complex renewals, and other ad hoc needs.
• Annually update and enhance the group risk policy document to improve clarity and communication effectiveness.
   

Education and Experience

• Qualified Actuary.  Fellow of the Actuarial Society of South Africa or Institute and Faculty of Actuaries.
• 5-10 Years, with at least 3 years in a group risk role (preferred); those with experience in an individual risk role will be considered
• Experience in group risk pricing and risk management.
• Experience in actuarial modelling, profit testing, reinsurance optimisation, data analytics, experience analysis, strategy development, problem solving, mathematical and statistical reasoning

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Key Purpose

This role falls within the Discovery Group Forensics department and reports to the General and Divisional Manager.  The successful candidate will be required to investigate all issues pertaining to healthcare fraud

Areas of responsibility may include but not limited to:

• Investigating allegations of healthcare fraud against Discovery

• Doing administrative tasks

• Following up on leads regarding allegations of healthcare fraud

• Conducting investigations into all aspects pertaining to healthcare fraud

• Instituting measures to prevent fraud

• Confronting perpetrator/s and taking necessary action where applicable

• Analyzing data to identify possible fraudulent trends i.e. coding, drugs analysis etc.

• Collecting, evaluating and handling of evidence

• Ability to identify fraudulent/suspicious claims profiles

 

Personal attributes and skills – Discovery Person

• Plans activities and projects well in advance and takes account of possible changing circumstances

• Easily establishes good relationships with customers and staff

• Ability to communicate clearly and concisely

• Focuses on customer needs and satisfaction

• Probes for further information or greater understanding of a problem

• Assertive

• Takes initiative and works under own direction

• Keeps emotions under control during difficult situations

• Diplomatic

• Knowledge of Medical Aid industry

• Good understanding of healthcare legislation

 

Education and Experience

Minimum:

• 2 years’ experience in the healthcare environment

• Clinical qualification

• Good understanding of claims and NHRPL coding

• Understanding of healthcare investigations

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KEY PURPOSE

The vacancy is for an Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for sales and soft skills according to high quality standards. The learning content will be used to conduct training for the sales representatives (financial advisers and telesales consultants) that sell all Discovery products and for several roles within the Discovery Bank business.

 

KEY OUTPUTS

All work must be done accurately, comprehensively and in-line with set quality standards.

• Consult with stakeholders across business areas and gather information about sales and soft skills in relation to key needs and requirements.

• Develop comprehensive curriculums to cater for the needs of specific roles and areas.

• Design and develop training material and assessments based on sales and soft skills information and specifications for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.

• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.

Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.

• Consult with business areas to agree on reasonable and achievable deadlines.

• Maintain material and ensure best practice guidelines are followed across the areas.

• Monitor effectiveness of training to ensure optimal learning and development

 

COMPETENCIES

• Creative and innovative

• Very good command of the English language

• Demonstrate strong instructional writing skills

• Attention to detail

• Good project management skills

• Communicate effectively with diverse personalities

• Delivering results and meeting customer expectations

• Coping with pressure and setbacks

• Adapting and responding to change

• Relating and networking

• Applying expertise and technology

• Good report writing skills

Experience

Working experience of at least 3 years in a similar role is required.