Instructional Designer - Technical at Electrum

Your Responsibilities

As Instructional Designer - Technical you will be responsible for the following:

• Independently gather information from subject matter experts to develop, organise, and write document sets.
• Analyse and filter data to ensure accuracy and completeness of content created or reviewed. 
• Effectively utilise content management platforms to create and/or maintain content including:
• Online editing and publishing platforms
• Docs-like-code tools and workflows, e.g., Git/Github and Redocly
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.

Produce user documentation including:
Overview/feature guides
Design guides
Implementation guides
Support guides
Ensure all documents conform to style guidelines and are internally consistent.
Maintain existing content and reference material through:

• Regular updates resulting from stakeholder engagement / feedback.
• Routine reviews of existing product document sets.
• Maintain good working relationships with all key stakeholders, e.g., Business Analysts, Engineering, Product, SMEs, Sales.
• Assist with document reviews as requested by stakeholders.

What you’ll need

• Tertiary qualification in a technical field (science, engineering), or a minimum of 2 years of technical writing experience. 
• Demonstrated experience using developer tools such as Github and Redocly (1-2 years).
• Familiarity with text-based markup languages such as Markdown or Latex
• Experience with using web publishing platforms, including basic knowledge of CSS and HTML.
• Increase your odds by having
• Strong attention to detail and being organised
• Exceptional oral, written and interpersonal skills
• Proficient project management skills
• Critical thinking skills
• Visual design skills
• Strong problem-solving and analytical skills
• The ability to work independently and collaboratively in a fast-paced environment
• Good time management abilities
• Benefits