Insure Product Manager at TFG (The Foschini Group)

Job Description

• The main purpose of the job is to deliver financial objectives and product innovation that contributes to the overall profitability of the insurance portfolio. By managing products this incumbent will ensure effective risk management and product management with the relevant compliance frameworks.

Responsibilities

• Accountable for product /strategy by ensuring that relevant marketing strategies and plans are in place for their product to achieve overall competitive advantage and profitability. 
• Manage the end-to-end product lifecycle, from conceptualization to launch, for key initiatives within our product portfolio. 
• Budget and Financial Management 
• Conduct market research, competitive analysis, and customer feedback to identify opportunities and inform product decisions 
• Ensure compliance with the relevant legislation (e.g. FAIS, CPA, POPI, NCA etc) 
• Ensure adequate risk management to monitor solvency of products and cell captive [i.e., where we pay claims] and proactively implement action plans. 
• Enhance the product and distribution channels as well as identify new opportunities to grow the existing product. 
• Influence and negotiate with internal and external business partners / providers [e.g. Guardrisk] 
• Ensure effective communication strategies are implemented and aligned to the product plan with the policy holders [i.e. customers] 
• Achieve growth/profit targets for the products by enhancing communication channels between the stakeholders [i.e. contact centre and stores] to maximize business requirements, processes and efficiencies. 
• Provide strategic support to the insurance manager and product team [i.e. legal advisor, underwriters and claims administration]. 
• Ensure execution with the agreed product strategy to ensure brand objectives are met. 
• Ensure ad hoc business projects are executed within the agreed timelines

Qualifications

• Diploma or degree in Business/Finance or related Degree in the industry that the Product serves. 
• RE 1 certification and completion of relevant Class of Business (COB) training.
• 3-5 years of experience working in a customer facing organisation 
• Experience in Funeral and or Cellular Insurance will be an advantage
• Experience in product channel distribution and distribution channel management and oversight aimed to drive business growth objectives (sales).
• Experience in Banking, Retail and Insurance industries will be an advantage 
• Exposure to Product Development and Scalability
• Experience in defining and launching products that meet and exceed business objectives 
• Product Knowledge in Applications and embedding these in key customer markets 
• Astute Customer Market Awareness 
• Proven ability to influence cross-functional teams without formal authority 
• Commercial & Financial understanding

Skills: 

• Excellent Collaborative Skills
• Strong Commercial and financial acumen
• Insurance Principles & Practice
• Policy & procedures
• Product Knowledge

Behaviours: 

• Collaborates - effectively works with others to achieve shared goals
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions 
• Instills trust - inspires trust and gains the confidence of others by displaying honesty and integrity
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Organizational savvy - understands and navigates dynamics created by processes, systems, and people