Allan Gray Proprietary Limited is an investment manager, focused on creating financial security for investors. You can access our investment expertise through our unit trusts.
Our purpose is to help investors build wealth over the long term. We seek to earn the trust of our clients by providing superior long-term investment performance, outstanding client se...
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Intermediate Application Support Analyst (12 - month fixed term contract) (8159)
Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house, and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS)
Request management: the fulfilment of requests raised by business and the rest of IT
Maintenance of the production and development environments
Work on multiple projects
Support domains with the technical setup and configuration of new system implementations
Implement access requests while ensuring due process is followed especially with regards to auditing requirements
Release Management: release scripts and code ensuring changes are tested and approved.
Application and Database Performance Monitoring, Investigation and Tuning
Liaise with 3rd line development teams to resolve incidents, when required.
Regular updating of documentation
Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements.
Knowledge of AWS will be advantageous.
Experience Required
3 years’ experience in a similar role
Exposure to the Asset Management business would be advantageous.
Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
Working knowledge of Azure and AWS (advantages)
Understanding of Database Server Administration and SQL scripting
Understanding of Networking and IT Security
Understanding of AWS infrastructure (advantages)
Skills/Competencies
Knowledge of Allan Gray’s application environment would be a distinct advantage
A working knowledge of scripting languages (advantageous)
Able and willing to self upskill.
Ability to work independently as well as part of a team
Strong logical thinking and deductive reasoning
Ability to analyse and investigate error messages
Excellent communication and overall people skills
Enthusiastic and fast learner
Passion for IT and technology in general
Excellent time management skills
Be prepared to work shifts on a rotational basis
Be prepared to work after hours on a rotational basis (including weekends)
Exceptional attention to detail
Ability to function well under pressure in a fast moving environment
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