Intermediate Application Support Analyst (12 - month fixed term contract) (8159) at Allan Gray Proprietary Limited

Job Responsibilities

• Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house, and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS)
• Request management: the fulfilment of requests raised by business and the rest of IT
• Maintenance of the production and development environments
• Work on multiple projects
• Support domains with the technical setup and configuration of new system implementations
• Implement access requests while ensuring due process is followed especially with regards to auditing requirements
• Release Management: release scripts and code ensuring changes are tested and approved.
• Application and Database Performance Monitoring, Investigation and Tuning
• Liaise with 3rd line development teams to resolve incidents, when required.
• Regular updating of documentation
• Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements.
• Knowledge of AWS will be advantageous.

Experience Required

• 3 years’ experience in a similar role
• Exposure to the Asset Management business would be advantageous.
• Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
• Working knowledge of Azure and AWS (advantages)
• Understanding of Database Server Administration and SQL scripting 
• Understanding of Networking and IT Security
• Understanding of AWS infrastructure (advantages)

Skills/Competencies

• Knowledge of Allan Gray’s application environment would be a distinct advantage
• A working knowledge of scripting languages (advantageous)
• Able and willing to self upskill.
• Ability to work independently as well as part of a team
• Strong logical thinking and deductive reasoning 
• Ability to analyse and investigate error messages
• Excellent communication and overall people skills
• Enthusiastic and fast learner
• Passion for IT and technology in general
• Excellent time management skills
• Be prepared to work shifts on a rotational basis
• Be prepared to work after hours on a rotational basis (including weekends)
• Exceptional attention to detail
• Ability to function well under pressure in a fast moving environment
• Results orientated
• Ability to accept responsibility for all tasks
• Show initiative for own growth and development
• Detail oriented