Intermediate Business Analyst at Juru Holdings

Job Description

Key Focus

• This role is responsible for determining, documenting, and translating business requirements into innovative technology solutions, with a particular focus on robotics process automation (RPA) and intelligent automation initiatives.
• The incumbent will collaborate with technical teams, business stakeholders, and RPA developers to design, implement, and optimise automated processes that deliver measurable business value.

Key Responsibilities

Business Analysis

• Analyse existing business processes to identify automation opportunities, process gaps, risks, and improvement areas.
• Map “as-is” and design “to-be” processes with a focus on automation feasibility and business value.
• Elicit, validate, and document business requirements, user stories, and acceptance criteria.
• Translate business needs into functional and non-functional requirements for RPA solutions.

Robotics & Visual Automation Solution Design

• Collaborate with RPA developers, Dashboard developers, solution architects, and cross-functional teams to design automation workflows aligned with business objectives.
• Identify and assess automation tools, platforms, and technologies suitable for business needs (e.g., UiPath, Blue Prism, Automation Anywhere, Power Bi, Tableau).
• Ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards.

Testing & Quality Assurance

• Review automation solution designs and test cases to ensure alignment with requirements.
• Participate in system testing, UAT, and RPA bot validation to ensure quality and accuracy.
• Support the creation and execution of automated testing where applicable.

Implementation & Change Management

• Support deployment of solutions into production, ensuring minimal disruption to operations.
• Develop and deliver training materials and user guides for automation adoption.
• Monitor post-implementation performance and support continuous improvement of automated processes.

Documentation

• Maintain detailed process documentation, including process definition documents (PDDs), solution design documents (SDDs), Business Requirements (BRS), Standard Operating Procedures (SOP) and runbooks.
• Document lessons learned and share automation best practices across the business.

Required Skills & Competencies

Technical & Functional Skills

• Proven experience as a Business Analyst with a strong track record in RPA and automation projects.
• Proficiency in business process modelling (e.g., BPMN) and automation opportunity assessment.
• Familiarity with leading RPA tools such as UiPath, Blue Prism, Automation Anywhere (certifications advantageous).
• Experience working in Agile environments and with tools such as JIRA, Confluence, or Azure DevOps.
• Understanding of integration patterns and APIs for automation.
• Strong data analysis skills (SQL, Excel, or BI tools a plus).
• Behavioural Competencies
•  
• Client Focus – Committed to understanding and meeting client needs in automation solutions.
• Decision Making – Able to assess automation feasibility and prioritise based on ROI.
• Initiating Action – Proactive in identifying and driving automation opportunities.
• Team Orientation – Works collaboratively with business and technical teams.
• Thinking Skills – Strong analytical and systemic thinking for end-to-end process optimisation.

Qualifications & Experience

• Degree or diploma in Information Technology, Computer Science, Business, or related field.
• 3–5 years of business analysis experience, with at least 2 years in RPA/automation projects.
• Professional business analysis certification (CBAP, PMI-PBA) preferred.
• RPA tool certification advantageous (e.g., UiPath Advanced RPA Developer).
• Experience in financial services or fintech industry advantageous.