Intermediate ICT Support Technician at Interfront SOC Ltd.

• The successful incumbent will be part of the ICT team to service the IT requirements of the organization as a whole as well as the ICT related needs of the respective development programmes.

Job Description
Responsibilities/Tasks

• Actively, carry through the ICT governance policies and procedures in place to provide good stewardship in the organisation and application of the company’s ICT resources.
• Support the on-going implementation of the IT Strategic plan.
• Build and maintain full understanding of Interfront’s technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients.
• Report to ICT Team lead and provide input and support on all ICT projects.
• Maintain Service-levels (Availability and Capacity planning, IT service continuity and Information security)
• Support Service transition (Change management, Service asset and configuration management and Release and deployment management).
• Support Service operation (Event and incident management, access management, request tracking and fulfilment).
• Help support and maintain backup and disaster recovery environments.

Job Requirements
Minimum Requirements

• Relevant tertiary qualification in Information Technology or matric with 5 years relevant work experience.
• 5+ years’ experience and working knowledge of Linux and Windows.
• 5+ years’ experience with virtualisation.
• 5+ years’ experience with maintaining a Microsoft Server Environments.
• 5+ years’ experience with managing a Microsoft Active Directory.
• 3 years Azure and Office356 administration.
• Hands-on experience and knowledge of LAN / VLAN / Wireless and VPN technologies.
• Experience working with and supporting internal end-users
• Experience in vulnerability/patch management solutions (WSUS)
• Experience with Backup technologies (i.e: Veeam, Acronis, Backup Exec, Veritas)

Skills and Knowledge that would be an advantage

• Microsoft Azure
• Enterprise Monitoring solutions
• Basic web services (Apache, Tomcat, IIS)
• Familiarity with Cobit/ITIL.
• Understanding of security principles
• Hands on experience with backup and replication
• Understanding of storage technologies
• Certification in Linux and/or Windows a plus.
• Certification in VMware a plus.
• Certification in Azure a plus
• Experience with Manage Engine products a bonus.

Personal Profile

• Strong troubleshooting skills.
• Organized, structured and attention to detail.
• Ability to work in a team or alone.
• Self-starter.
• Customer focused.
• Adaptable (ability to quickly learn new technologies as required).
• Excellent communication skills, both written and verbal.