Intermediate Operations and Technical Specialist - DBN at BETSoftware

Job Description

We Want You:

• Ready to take your career to the next level? BET Software has an incredible opportunity for two Intermediate Operations and Technical Specialists to join our dynamic Durban team. In this role, you'll blend your technical expertise with operational analysis to identify and resolve systems and process challenges, driving strategic improvements. Join us and make your mark at BET Software. Apply today.

You Bring

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT operations and technical support.
• Proficiency in monitoring tools and performance analysis techniques.
• Excellent analytical and problem-solving skills.
• Ability to effectively communicate technical information to both technical and non-technical audiences.

What You’ll Do:

Operational Efficiency:

• Proactively monitor system performance and identify potential issues.
• Conduct in-depth performance analysis and provide recommendations for improvement.
• Develop and implement process improvements to enhance operational efficiency.
• Provide technical guidance and support to junior Team Members and work closely with senior specialists.

Technical Support:

• Configure and maintain monitoring tools and dashboards.
• Develop and maintain technical documentation and knowledge base.
• Participate in on-call rotation for system support.

Process and Project Involvement:

• Contribute to project and process planning and execution.
• Assist in the implementation of new technologies and systems.
• Conduct impact assessments and provide technical expertise for proposed changes.

Data Analysis and Reporting:

• Generate comprehensive performance reports and identify trends.
• Utilise data analysis tools to uncover insights and inform decision-making.
• Develop and maintain reporting dashboards.