Intern Cloud Support Associate 2023 - South Africa (Cape Town) at Amazon

As an Amazon intern, you will be interacting with your peers and Amazon Web Services global team of full-time professionals as part of our AWS Cloud Support team. You will benefit from the opportunity to gain experience on our cloud services, hands on training and learning as you go. You’ll have lots of fun and maybe even make history!

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Each day will bring new and exciting challenges on the job while you: - Learn and use groundbreaking technologies.

• Apply advanced troubleshooting techniques to provide unique solutions to our customers.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage customer support experience to provide feedback with AWS teams on how to improve.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

• Available for internship from January/February - June/July
• Needing to complete internship to graduate
• Currently in your final year of studies in computer science, computer engineering, information technology, or related fields.
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
• Knowledge of system, network, and OS.

PREFERRED QUALIFICATIONS

• Knowledge of internet fundamentals and cloud computing concepts.
• Familiarity with Database, Storage, & Big Data concepts.
• Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
• Comfortable working in a Linux/Unix environment.