The Department of Labour will play a significant role in reducing unemployment, poverty and inequality through a set of policies and programmes developed in consultation with social partners, which are aimed at:
Improved economic efficiency and productivity
Employment creation
Sound labour relations
Eliminating inequality and discrimination in th...
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Three-year National Diploma (NQF6)/ Undergraduate Degree (NQF7) in Information Technology. A+ and or N+ Certificate will be an advantage.
DUTIES:
Assist in providing telephonic and remote end-user device support. Install and troubleshoot desktop applications. Provide support on user account requests and issues (create user, unable to logon, etc.).
Monitor and update call escalations until the call is resolved. Conducts call management on Information Technology Service Management System (ITSM). Follow up and update troubleshooting activity on active calls.
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