Internal Client Services-Corporate Receptionist CPT at Deloitte

Job Description
Main Purpose of Job

• To ensure efficient and professional management of the reception area. 
• Answering & re-routing of telephone calls.
• Differentiators for this specific role
• Visitors
• Ensure that all visitors are treated professionally, attended to timeously and courteously.
• Assist Visitors to sign in on the Kenai Visitor log in system
• Re-directing visitors to Frontline Co-Ordinator or meeting rooms

Housekeeping

• Keep the Reception area neat and tidy at all times
• Report any broken equipment in Reception to maintenance via email

Security

• Screen and ensure visitors are collected from reception

Switchboard:

• Relief to National Switchboard when central JHB team in unavailable 
• Ensure all calls are professionally answered: “Good day. Thank you for calling Deloitte. This is (Name and Surname) speaking, how can I direct your call?”

Parcels & mail:

• Direct couriers to Mailroom

Appearance & professional conduct

• Wear the uniform provided in a neat and tidy manner
• Well groomed & professional at all times
• Clear verbal communication
• Punctuality
• Required to stand up when greeting and assisting all visitors, clients as well as internal staff (they are our internal clients)

Teamwork

• Ability to work well in a Team
• Proactively and willingly assist colleagues and clients
• Attend to client and staff requests in a polite and professional manner
• Demonstrate reliability through general attendance and in completing tasks competently
• Flexible to changes

Qualifications
Minimum Qualifications

• Matric 
• Receptionist qualification preferable 

Minimum Experience

• 2-3 years’ experience in the similar position in corporate environment 

Additional Information
Talent Standards :

• Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
• Talent development - Demonstrates commitment to personal learning and development; understands his/ her potential role as a brand ambassador
• Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track 
• Influence - Focuses on developing effective communication and relationship-building skills 
• Strategic direction - Seeks to understand how their daily work contributes to the priorities of the team and Deloitte Global

Technical Competencies:     

• Basic knowledge of the standardised routines of the role 
• Basic knowledge of Outlook and programs relevant to the role

Behavioural Competencies:

• Communicates effectively both in writing and verbally
• Good interpersonal skills
• Keen to learn
• Focuses on delivery
• Is adaptable
• Ability to solve basic problems related to specific tasks 
• Basic understanding of business