Internal Client Services - Human Resources Manager-People & Purpose-Advisory at Deloitte

About the job

About Deloitte

Company Description

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.

About The Division

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.

Rewarding career opportunities are available in:

• Human resources

• Information technology

• Marketing and Communications

• Financial support services, and much more.

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.

Job Description

Main Purpose of Job

Delivers integrated talent solutions to the business unit/region. Plan, direct, coordinate and implement the Human Resources activities to maximise the strategic use of human resources.

Differentiators for this specific role

Strategic Business Partnering

• Working with the Talent Partner/Director to ensure that the Service Line/Region has a detailed Talent Strategy that covers the full HR Value Chain taking into account Service Line/Region specific nuance

• Takes responsibility of immediate HR Value chain of expertise:

  • Performance Management

  • Transformation (Employment Equity & Diversity, Equity & Inclusion initiatives

  • Risk Management

  • Reward Management

  • Mobility & Secondments

  • Data Integrity

  • Employee Engagement

  • Reporting & Analytics

  • Oversight on Talent Acquisition, Learning and Wellbeing rolled out into the Service line

Project Management

• Rolling out of Firmwide projects and initiatives within the Service Line/Region

  • Global Performance Experience

  • Employee Wellbeing initiatives

  • DEI initiatives

  • Service line life-cycle projects

  • All initiatives must be fully embedded

Key Performance Areas

Strategic Impact

• Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s

• Manages the implementation of the strategic imperatives in line with service area strategy relating to:

  • → Implementation of change initiatives within designated area/s

  • → Management of the implementation of plan on a day-to-day basis with team

  • → Monitoring skills level in team relating to required outputs, assisting as necessary

  • → Clear and regular communication with superior and team on implementation status

• Supports own Service Line leadership in carrying out EXCO mandate

• Builds professional relationships within service line/s to understand business needs in area/s of responsibility

• Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings

Client Impact: External / Internal

• Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client

• Provides client management with sound professional advice and support across broad area of issues arising within area of expertise

• Proactively identifies client service and technical issues and independently implement resolutions to address these

• Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams

• Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team

Operational Effectiveness

• Manages day-to-day operations and delivery by team to clients

• Guides and directs daily work of team members giving recognition as well as support as needed

• Updates Senior Manager on status weekly or as directed

• Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed

• Acts as role model in the value of exceptional client delivery and growing the brand of Employer of Choice

Development/Growth of Team

• Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis

• Identifies areas of development for team and institute plans to address these

• Develops strong working relationships with key talent in team to ensure retention

• Delegates appropriately and encourages team to share their expertise and knowledge

• Provides relevant recognition and encouragement to team and leads by example

• Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth

• Demonstrates commitment to transformation agenda of the firm

• People & Purpose Strategy to be implemented in Service line with the team’s support

• Align expectations with the team and effectively upskill and encourage continuous commitment to the People Strategy

• P&P Brand to be reinforced and supported in business for all interactions

• Strive to develop one’s self in keeping relevant with HR Trends and technology

Budgets / Profitability

• Provides input into annual budget to superior for drafting of budget for Service Area

• Manages expenditure within team and ensures time and expenses are submitted weekly

Qualifications

• Minimum Qualifications - Honours Degree in Human Resources or business management

• Minimum Experience - 7 years’ working experience within the relevant function

• Desired Qualifications - Postgraduate qualification (relevant to Service Area / Business Management, etc.)

• Desired Experience - 2 years at Senior Consultant level within the function

Additional Information

Technical competencies

• Skilled in field with sound industry and business knowledge

• Demonstrated leadership skills

• Experienced in communication and implementation of strategy

• Effective Project Management with proven ability to manage and execute projects

• Experienced in development and delivery of professional presentations

• Strong Microsoft excel skills with an emphasis on Analytics and insights

• Good report writing skills

• Good financial knowledge

Behavioural Competencies

• Excellent communication skills, both written and verbal

• Effective interpersonal and relationship building skills

• Good mentorship and coaching ability with desire to develop self and others

• Strong client delivery focus

• Adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Effective problem-solving ability

• Excellent business acumen

Leadership Standards: Manager capabilities

Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make

Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people

Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders

Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction

Talent development - Develops high-performing people and teams through challenging and meaningful opportunities