People & Development Officer at Phoenix Recruitment

• Luxury Hotel in Sea Point, Cape Town is looking for an organised and people-focused People & Development Officer to support recruitment, onboarding and training.
• The successful candidate will help attract suitable talent, create a welcoming employee onboarding experience and coordinate staff development initiatives that support exceptional hospitality standards.

Duties:

Recruitment:

• Coordinate recruitment activities, including vacancy advertising, application screening and interview scheduling.
• Liaise with departmental managers to understand staffing requirements.
• Conduct interviews and reference checks, and assist with candidate selection.
• Maintain recruitment records and communicate professionally with candidates.
• Assist with offer letters and employment documentation.

Onboarding & Employee Support:

• Coordinate pre-employment documentation and new employee onboarding.
• Arrange induction programmes and introduce employees to hotel policies, departments and service standards.
• Work with managers to ensure new starters receive the guidance and resources they need.
• Monitor onboarding progress and coordinate probation reviews.
• Maintain accurate employee records and handle information confidentially.

​​​​​​​Training & Development:

• Identify training needs together with departmental managers.
• Plan and coordinate training sessions, workshops and refresher programmes.
• Support service-excellence training and practical employee development.
• Maintain training schedules, attendance registers and development records.
• Liaise with external training providers where required.
• Gather feedback and monitor the effectiveness of training initiatives.

​​​​​​​People Administration & Engagement:

• Assist with employee engagement and recognition activities.
• Prepare recruitment, onboarding and training reports.
• Support consistent implementation of HR policies and procedures.
• Promote a positive workplace culture and effective communication across departments.

​​​​​​​Requirements:

• A relevant qualification in Human Resources, Hospitality Management, Training and Development or a related field would be advantageous.
• At least 4+ years previous experience in an HR or people-development role, preferably within a luxury hotel.
• Practical experience coordinating recruitment, onboarding and training.
• Strong administrative, planning and organisational skills.
• Excellent communication, presentation and interpersonal skills.
• Ability to build positive relationships with employees and managers.
• Good computer skills and accurate record-keeping abilities.
• Professionalism, discretion and respect for confidentiality.
• A proactive, approachable manner and a commitment to employee development.
• Ability to manage competing priorities and meet deadlines.

Closing Date: 30 Nov 2026